ATTENTION
Wrong placement of the finger when adding a new fingerprint
Wrong placement of the finger when unlocking
Neither the finger nor the scanner is clean enough
Finger is too dry or too wet
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FAQ & Answers
1 . Why the low fingerprint recognition rate?
It is already added
It is unrecognisable due to biological reasons. Please try with
another finger.
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2 . Why a new fingerprint can not be added?
It requires 8 AA batteries to function.
If you open the door 10 times a day, the batteries last 1 year.
(please use quality batteries)
If there’s a notice saying “Low battery, please replace with new
batteries”, please renew the batteries as soon as possible.
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3 . Battery problems
When the battery is out, you need an emergency power to
supply from the emergency USB port.
Wait for response after an emergency power has been
supplied via USB port. Use fingerprint, password or NFC card
to unlock.
Please replace the batteries as soon as possible.
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4 . How to use emergency power?
Product failure or damage caused by installation, use, and
maintenance that is not in accordance with the product
instructions;
Products beyond the warranty period;
Products that have the barcode tampered with or removed;
Devices that have been tampered with or customised outside
of LifeSmart Terms of Service as on the LifeSmart APP and
website;
User-Caused damage. such as inappropriate voltage input,
high temperature, accidental spillage, physical damage, etc;
Product failure or damage caused by force majeure such as
earthquakes, fires or floods;
Product failure or damage caused by other problems except
the product itself.
The following conditions are not covered by the warranty:
Please contact our customer service team before you send
over for replacement through
400-886-1911
.
Thank you for purchasing this LifeSmart product. In order to
protect your right, please read the following content carefully: The
warranty period of our company’s products is one year from the
date of purchase or longer if local laws impose a longer minimum
term, in which case the minimum term is the warranty period.
During the warranty period. any faults caused by the product itself
for quality problems that arise under normal usage, LifeSmart will
provide a free replacement.
WARRANTY DESCRIPTION
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