Lifesize Icon Flex Guide
16
Creating a Diagnostic Report
Your Technical Services representative may request diagnostic information about your device.
To create a diagnostic report through the administrator interface (version 2.5.0 and later):
1.
Go to
Diagnostics > Diagnostic Report
.
2.
Click
Generate Diagnostic Report
.
The system automatically writes a diagnostic report titled
Date_SerialNumber
.coroner
to your local
Downloads
folder. This process could take up to 10 minutes.
To manually create a diagnostic report without accessing the
Lifesize I
con Flex administrator interface:
1.
Make sure your unit is properly connected and powered on.
2.
Carefully lift the base of the unit and turn it over.
-
Do not lift the system by the camera enclosure or pivot bracket.
-
Do not rest the camera upside-down on a hard surface.
3.
Locate the reset button on the bottom of the camera base.
4.
Using the tip of a pen or a thin stylus, press and hold the reset button for approximately one second.
Wait until a
Lifesize Ic
on Flex
entry appears in your computer’s external drive list. This could take
up to a
minute.
5.
Open the
Lifesize Ic
on Flex
drive and create a folder named
coroner
.
The diagnostic report begins
automatically. A pulsing purple LED on the front-panel indicates the
report is in progress. When the LED stops flashing and turns solid blue, the report is complete.
6.
Open the
coroner
folder and copy the
Date_SerialNumber
.coroner
file to your clipboard.
7.
Send the file to your Technical Services representative.
NOTE
To create subsequent diagnostic reports, you must delete (or move) the
existing
coroner
folder and file contents from the
Lifesize Ic
on Flex
drive.
The report process will fail if it detects an existing
coroner
folder.
