I don’t have a grounded outlet; can I use adapters, a 2-prong power strip, or remove the ground
prong from the cord?
Definitely NOT!
If you don’t have a grounded outlet, contact a certified electrician for advice.
Removing or altering any part of the heater’s original design or intent (including the power cord) will
not only void the warranty, but will make you liable for any unexpected or hazardous results.
Why doesn’t the temperature on my heater match the temperature display on my wall, or external
thermostat?
This is completely normal
. The temperature display on your heater may vary from the
temperature display on another thermostat (like the one mounted to your wall or a purchased
external thermostat). This is because the temperature sensor on the heater reads the temperature
directly around the heater. With the heater near the cold floor (and heat rising), anyreadings on
elevated or external thermostats will differ in readings on the heater.
The best way
to operate your
heater is just to set the unit on “High” and dial up to a temperature that feels comfortable to you.
Then, leave it at that temperature, regardless of the mismatch. The heater will cycle off when the
set temperature is met or exceeded slightly.
My home is not insulated very well. Can I use the heater if I have vaulted or cathedral ceilings? I live in a
structure that is larger than 1000 square feet. Will this heater help me?Can I use the heater to heat
multiple rooms at the same time? Will I be able to use the heater in a basement or garage?
The answer to these is the same.
Yes
. You will be able to use it, but keep in mind that
rooms/structures with open floor plans, minimal insulation, adjacent rooms, or high ceilings will not
retain the heat as efficiently, and noticeable heat changes will come slowly. Also, the heater will
stay on for longer periods of time (since it takes so long to cycle off), and may increase your electric
costs. Note that if you do use it in a garage or basement, the moisture levels must be very low and
the heater must have a dedicated circuit (15 amps minimum) with no GFCI outlets being used. If
unsure what a GFCI outlet is, contact a certified electrician.
Can I use more than one heater at a time? Can I use the heater and another appliance at the same
time?
Yes
. But make sure they are not plugged into the same circuit. Each heater (heaters are
considered appliances, and draw out high amperage) requires its own minimum15 amp circuit
(with
no other items plugged into that circuit or outlet
). If unsure your circuit meets these
requirements, verify with a certified electrician
. Risk of fire, damage to property, or injury may
result if requirements are not met.
Why does my heater’s fan continue to run after the set temperature is reached or the power is turned
off?
This is normal
. The heater’s fan will continue to run, even after the heater automatically cycles
down. The fan continues to run so that every last bit of heat is blown out of the heat chamber, while
allowing the unit to continue filtering your air. Once the internal box/components cool completely,
the fan should then shut off on its own. In this case, allow a few minutes after the heat cycles off
(with power on). The fan will shut off faster when the power is turned off.
Why doesn’t the fan speed increase when I change the setting from Low to High?
This is normal
. The heater’s fan’s speed is not affected by the High/Low settings. The fan is
designed to vent the heat at one soft, comfortable, and energy efficient speed. What is affected by
the High setting is the heat output. In essence, in the High mode, the heater produces “more” heat,
rather than “faster” heat.
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