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M9/M9 UC NG
Q: How do I know what pre-filter I need?
A: A water report is necessary to determine what type of filter
is needed. Most municipal water districts have water reports
free of charge on the internet. Well water may need to be
tested by an independent water testing company. If you can
not find a water report for the area the necessary information,
please contact your sales representative.
Q: How do I clean the internal plates?
A:
You do not clean the plates. Please call our customer service
department.
Q: What is the product warranty?
A: To validate your warranty, you must complete the warranty
card and return it or register online within 30 days of purchase.
The warranty that is in effect at the time the machine is
purchased is the one that is honored. Our warranty centers
are in the USA and Canada for your convenience. We are the
oldest and largest distributors of Alkaline home, commercial
and industrial water ionizers in North America with the finest
quality service second to none. For Europe, Asia and Africa we
have a service center in the UK. For Russia we have a service
center in St. Petersburg. We value our customers and are very
grateful for referrals. This is why we promote such a generous
return policy and why we can do with confidence based on
17 years of growth and happy testimonials. Neglect includes
using the unit in a matter inconsistent with the directions in
the owner’s manual, as breakage resulting from dropping the
unit or other carelessness. The international customer pays all
international customs, government fees, levies and/or any other
fees that are incurred. Warranties are non-transferable. The
warranty is valid when all regular maintenance routines are
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