TROUBLESHOOTING
35
ENGLISH
NOTE
• If you see “CH” in the display, please call 1-888-865-3026(US), 1-855-286-2456(Canada).
Problem
Possible Causes
Solutions
Your home appliance
and smartphone is
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are
trying to connect to is incorrect.
Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG ThinQ.
Mobile data for your smartphone is
turned on.
Turn off the
Mobile data
of your smartphone and
register the appliance using the Wi-Fi network.
The wireless network name (SSID) is
set incorrectly.
The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
The router frequency is not 2.4 GHz.
Only a 2.4 GHz router frequency is supported. Set
the wireless router to 2.4 GHz and connect the
appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
The distance between the appliance
and the router is too far.
If the distance between the appliance and the
router is too far, the signal may be weak and the
connection may not be configured correctly. Move
the location of the router so that it is closer to the
appliance.
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