32
TROUBLESHOOTING
EN
The appliance is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If the appliance does not function properly or does not function at all,
check the following before you call for service:
Diagnosing Problems
Symptoms
Reason
Solution
Rattling and
clanking noise
Foreign objects, such as keys,
coins, or safety pins may be in
drum.
•
Stop washing machine, check drum for
foreign objects. If noise continues after
washing machine is restarted, call for
service.
Thumping sound
Heavy wash loads may
produce a thumping sound.
This is usually normal.
•
If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
Wash load may be out of
balance.
•
Pause the cycle and redistribute the
load after the door unlocks.
Vibrating noise
Packaging materials were not
removed.
•
Remove packing materials
Wash load may be unevenly
distributed in the drum.
•
Pause the cycle and redistribute the
load after the door unlocks.
Not all leveling feet are resting
firmly and evenly on the floor.
•
See Leveling the Appliance in the
Installation section.
Floor not rigid enough.
•
Make sure that the floor is solid and
does not flex. See the Installation
Place Requirements section.
Poor stain removal
Proper options not selected.
•
Heavier soils and tougher stains may
require extra cleaning power. Select
the
Soak
feature to boost the cleaning
power of the selected cycle.
Previously set stains.
•
Articles that have previously been
washed may have stains that have
been set. These stains may be difficult
to remove and may require hand
washing or pretreating to aid in stain
removal.
