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Troubleshooting
Some quick and easy tips to resolving problems.
Page 51
Symptoms
Possible Cause(s)
Possible Solution(s)
Page(s)
Power
No Power.
• AC Power Cord not connected
Connect power cord.
10-15
or power outlet doesn’t work.
Try a different power outlet.
Local power failure?
No Source image.
• Source turned off.
Turn source equipment on.
20
• Source not selected.
Select source.
Remote Control Problems
Remote doesn’t work.
• Remote not in TV mode.
Press TV/FM to put remote into TV mode.
7
• TV software functioning.
Wait until software function is complete.
• Not aimed at remote sensor.
Point remote at TV Front Control Panel.
18
• Remote too far from TV or
Move remote closer to TV or darken room.
IR path to TV obstructed.
Remove obstructions.
• Weak batteries.
Replace batteries.
10-15
• Wrong battery polarity.
Check that “+” and “-” match in
10-15
battery compartment.
• Too much light in room.
Dim room light
Caption/Text Problems
Picture has a big black box
• Caption/Text mode turned on.
The CC (closed caption) option may be in
on it, but the sound is O.K.
Text 1, 2, 3, or 4 mode. Select Caption 1,
or OFF in the Caption/Text menu.
No Closed Captions
• Not available on program.
Check local TV listings to see if available
29
or Text.
on broadcast. Relocate over-the-air antenna.
Try a different channel with Closed Caption
or Text.
• Not turned on.
Pick a Closed Caption or Text option
29
and turn Captions on.
Captions appear when
• CC on Mute selected.
Set Captions option to off.
29
sound is muted.
Parental Control Problems
Protected/blocked
• Program content is restricted.
Key-in password and turn Lock On/Off
35-38
message shows
(restrictions) Off.
on-screen.
Set to Off in Lock On/Off menu
• Don’t know password.
Tune to channel without Parental
35-38
Control “Content” restrictions.
Wait until restriction time expires.
TV-PG programs blocked.
• TV-PG set to be blocked.
Reset restrictions to PG-13 so TV-PG
35-38
Foul language is heard.
programs will appear.
• Foul language not blocked.
Restrict Language in Content options
35-38
on Parental Control menu.
• Program is not rated.
Restrict or block programs
with no ratings.