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48

TROUBLESHOOTING

The appliance is noisy 

and generates 

abnormal sounds.

Are objects scattered behind the appliance?

•  Remove the scattered objects from behind the appliance.

Is there an object on top of the appliance?

•  Remove the object on top of the appliance.

Clicking noises

The defrost control will click when the automatic defrost cycle begins 

and ends. The thermostat control (or appliance control on some models) 

will also click when cycling on and off.

• Normal Operation

Rattling noises

Rattling noises may come from the flow of appliance, the water line on 

the back of the unit (for plumbed models only), or items stored on top of 

or around the appliance.

• Normal Operation

Appliance is not resting evenly on the floor.

•  Floor is weak or uneven or levelling legs need to be adjusted. See the Door 

Alignment section.

Appliance with a compressor was moved while operating.

•  Normal operation. If the compressor does not stop rattling after three 

minutes, turn the power to the appliance off and then on again.

Whooshing noises

Evaporator fan motor is circulating air through the fridge and freezer 

compartments.

• Normal Operation

Air is being forced over the condenser by the condenser fan.

• Normal Operation

Gurgling noises

Appliance flowing through the cooling system.

• Normal Operation

Popping noises

Contraction and expansion of the inside walls due to changes in 

temperature.

• Normal Operation

Vibrating

If the side or back of the appliance is touching a cabinet or wall, some of 

the normal vibrations may make an audible sound.

•  To eliminate the noise, make sure that the sides and back do not make any 

contact with any wall or cabinet.

Symptoms

Possible Cause & Solution

Содержание GC-J257SLSS

Страница 1: ...refully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH MFL71798862 Rev 01_110422 www lg com Copyright 2021 2022 LG Electronics Inc All Rights Reserved ...

Страница 2: ...nstallation 12 Removing the Fridge and Freezer Door 13 Connecting the Water Line 15 Levelling and Door Alignment 16 Turning on the Power 18 Moving the Appliance for Relocation 18 OPERATION Before Use 19 Product Features 21 Control Panel 25 Ice and Water Dispenser 28 Automatic Icemaker 30 InstaView 33 Door in Door 33 Drawer 34 Shelf 35 Door Basket 35 SMART FUNCTIONS LG ThinQ Application 36 Smart Di...

Страница 3: ...TROUBLESHOOTING Before Calling for Service 43 ...

Страница 4: ...owing Technical Safety This appliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol carefully...

Страница 5: ...rigerant and insulation blowing gas used in the appliance require special disposal procedures Consult with service agent or a similarly qualified person before disposing of them Do not damage the refrigerant circuit If the power cord is damaged or the hole of the outlet socket is loose do not use the power cord and contact an authorized service centre Do not locate multiple portable outlet sockets...

Страница 6: ... or inflammable substances toothpaste alcohol thinner benzene flammable liquid abrasive etc over the interior or exterior of the appliance to clean it Do not clean the appliance with brushes cloths or sponges with rough surfaces or which are made of metallic material Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG ...

Страница 7: ...es or heaters Be careful not to expose the rear of the appliance when installing Install the appliance in a place where it is easy to unplug the power plug of the appliance Be careful not to let the appliance door fall during assembly or disassembly Be careful not to pinch crush or damage the power cable during assembly or disassembly of the appliance door Be careful not to point the power plug up...

Страница 8: ...e current capacity of the power cord rating or higher and use the multi socket outlet only for the appliance Operation Do not use the appliance for any purpose storage of medical or experimental materials or shipping other than any domestic household food storage use If water penetrates electrical parts of the appliance disconnect power plug and contact an LG Electronics customer information centr...

Страница 9: ...ance such as heater and mobile phone inside the appliance If there is a gas leakage isobutane propane natural gas etc do not touch the appliance or power plug and ventilate the area immediately This appliance uses a refrigerant gas isobutane R600a Although it uses a small amount of the gas it is still combustible gas Gas leakage during appliance transport installation or operation can cause fire e...

Страница 10: ... may cause frostbite Do not place glass containers bottles or cans especially those containing carbonated drinks in the freezer compartment shelves or ice bin that will be exposed to temperatures below freezing The tempered glass on the front side of the appliance door or the shelves can be damaged by an impact If it is broken do not touch it with hands Do not hang from the appliance doors storage...

Страница 11: ...ght Do not remove cover or LED lamp in any attempt to repair or change it Contact an LG Electronics customer information centre Do not clean glass shelves or covers with warm water when they are cold They may shatter if exposed to sudden temperature changes Do not insert the shelves upside down The shelves may fall To remove frost from the appliance contact an LG Electronics customer information c...

Страница 12: ...igned to operate within a limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient tempe...

Страница 13: ...ing the doors or cleaning the appliance Failure to follow these instructions may result in death fire or electric shock Removing the Freezer Door 1 The water supply line is connected to the top right part in the back of the appliance Hold the water supply connection and gently push the collet a to detach the water supply line Unscrew the cover b 2 Remove the screw from the hinge cover at the top o...

Страница 14: ...bly CAUTION Place the door on a non scratching surface with the inner side facing up Removing the Fridge Door 1 Disconnect all wire harnesses a NOTE The number of wire harnesses may vary depending on the model 2 Rotate the hinge lever b clockwise Lift the top hinge c free of the hinge lever latch d CAUTION When lifting the hinge free of the hinge lever latch be careful that the door does not fall ...

Страница 15: ...rigerator is installed in an area with low water pressure below 138 kPa you can install a booster pump to compensate for the low pressure If a reverse osmosis water filtration system is connected to your cold water supply the water pressure to the reverse osmosis system needs to be a minimum of 138 kPa to 827 kPa 1 4 8 4 kgf cm WARNING Unplug the appliance before carrying out any work on connectin...

Страница 16: ...nnector or adaptor may need to be purchased if your tap fitting does not match the thread size of the connector provided Checking the Water Connection 1 Turn on the water supply and switch on the appliance Carefully check all fittings for possible leaks due to poorly fitted hoses 2 Press and hold the Water Filter button for three seconds The new water filter has been activated 3 Place a cup under ...

Страница 17: ...eled or is of weak or poor construction The refrigerator is heavy and should be installed on a rigid and solid surface Some timber flooring may cause levelling difficulties if it flexes excessively Door Alignment for Freezer and Fridge Door If the door of the appliance is not level adjust the difference in the height of appliance door 1 Open the door and use the spanner a to loosen the keeper nut ...

Страница 18: ...ppliance disconnect the power plug from the outlet socket Moving the Appliance for Relocation Preparing for Relocation 1 Remove all food from inside the appliance 2 Pull the power plug out insert and fix it into the power plug hook at the rear or on top of the appliance 3 Tape parts such as shelves and the door handle to prevent from falling off while moving the appliance 4 Move the appliance with...

Страница 19: ...de is indicated on the display do not turn off the power Immediately contact the LG Electronics customer information centre and report the error code If you turn off the power the repair technician from the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy keep all inner parts e g door bins drawers and shelves on their ...

Страница 20: ... how long it is going to last You should avoid door openings while the power is off When the power supply gets back to normal check the condition of the food Maximum Freezing Capacity Express Freeze must be switched on for 7 hours before fresh products are placed in the freezer compartment To get better air circulation insert all inner parts like baskets and shelves NOTE The max freezing capacity ...

Страница 21: ...Exterior 1 This feature is only available on some models a Door in Door 1 This is a convenient storage area for frequently used items that require easy access b Door in Door Lever 1 Opens Door in Door c InstaView Door in Door 1 The InstaView Door in Door compartment allows for easy access to commonly used food items ...

Страница 22: ... OPERATION Interior Two star a 1 This feature is only available on some models Door in Door Model InstaView Door in Door Model a LED Lamp The LED lamps inside the appliance light up when you open the door ...

Страница 23: ...umber of freezer door baskets with two star section may vary depending on model purchased f Freezer Drawer Stores frozen food for longer storage NOTE The number of freezer drawers with two star section may vary depending on model purchased g Fridge Shelf Stores refrigerated foods and fresh foods Stores the foods with higher moisture content at the front of the shelf The actual number of shelves wi...

Страница 24: ...s the ice bin or place it on the shelf on top of the fridge or the vegetable drawer o Bottom Drawer Cover This is the bottom drawer cover CAUTION Do not store any items at the front of the bottom shelf The items may fall and cause an injury or appliance damage p Craft Icemaker 1 This is where craft ice is automatically produced and stored q Air Filter 1 Reduces odours inside the fridge compartment...

Страница 25: ...25 OPERATION ENGLISH Control Panel The actual control panel may differ from model to model Control Panel and Functions 1 This feature is only available on some models Control Panel ...

Страница 26: ...tivated at anytime Press this button to activate it manually NOTE This function will momentarily stop each time the Water button is pressed if it is in operation and will resume the function after 1 hour This function runs automatically for 10 minutes every hour without pressing the Self Care button When UV clean function is activated the LED on the dispenser control panel lights up This feature i...

Страница 27: ...e 1 Press the Craft Ice button to set to 6 ICE 3 ICE or OFF NOTE For more ice select the 6 ICE mode For clearer ice select the 3 ICE mode To change the Craft Ice mode 1 Press the Craft Ice button and the current mode appears 2 Press the Craft Ice button repeatedly to select a desired Craft Ice mode 3 After 5 seconds of idle time the last mode set will be saved and the display will return to normal...

Страница 28: ...he door the selected item will continue to be dispensed If the cup rim is small water may splash out of the glass or miss it completely Use a cup with a rim of over 68 mm in diameter when dispensing water cubed ice or crushed ice When the ice maker produces smaller ice cubes or the cubes become lumped together the amount of water supplied to the ice maker may be low due to insufficient water in th...

Страница 29: ...g the handle 2 Open the cover or cap of the water dispenser tank 3 Fill with bottle filtered or clean filtered water up to the reference line indicated inside the water dispenser tank Total capacity 4 ℓ CAUTION Make sure to keep at least 0 5 litre of water in the water tank Otherwise it may cause malfunctions 4 After filling with water close the cover or cap of the water dispenser tank 5 Refit the...

Страница 30: ...e ice production will stop Sound of ice dropping into the ice bin is normal If ice cubes are stored in the ice bin for a long period of time they may clump together and may not be separated easily In such a case empty the ice bin and allow fresh ice to be made CAUTION It is normal for milky or cloudy water to be dispensed after replacing the water filter This air in the water will clear eventually...

Страница 31: ... a Feeler Arm CAUTION Do not insert round ice into the in door ice bin as it can damage the ice and water dispenser NOTE The icemaker begins producing ice approximately 48 hours after the appliance is initially installed The first batches of ice may not be round and clear Following installation or water filter replacement the first few batches of ice may be semicircular or contain air bubbles If t...

Страница 32: ...ting it upward The additional ice bin may not be provided depending on model purchased 4 Refit the in door ice bin in the reverse sequence of their removal CAUTION Do not touch the automatic icemaker s mechanical parts with your hand or a tool Otherwise appliance damage or injury may occur Do not disassemble repair or alter the automatic icemaker These tasks should only be done by a service techni...

Страница 33: ...the LED light inside the Door in Door on or off 2 The LED light turns off automatically after ten seconds CAUTION Do not open the door of the appliance with the door in door open or do not open the door in door while the door of the appliance is open The door in door may be struck by the edge of the appliance and damaged NOTE The InstaView Door in Door function is disabled for 2 seconds after clos...

Страница 34: ...able on some models The humidity in the vegetable crisper drawer can be controlled by sliding the lever in either direction If moved to the left side the air guide will be open and allow air to circulate through the drawer for reduced humidity If moved to the right side the air guide will be closed and will maintain any humidity that is currently in the crisper drawer Removing Refitting Drawers 1 ...

Страница 35: ...hem in the reverse order of the removal process CAUTION Glass shelves are heavy Use special care when removing them Do not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes or impact Make sure that shelves are level from one side to the other Failure to do so may result in the shelf falling or food spilling Door Basket Removing Refit...

Страница 36: ...ar the signal strength becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that the Wi Fi indicator on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact your ...

Страница 37: ... the appliance NOTE To disable the Wi Fi function press and hold the Wi Fi button for 3 seconds The Wi Fi indicator will be turned off Open Source Software Notice Information To obtain the source code that is contained in this product under GPL LGPL MPL and other open source licenses that have the obligation to disclose source code and to access all referred license terms copyright notices and oth...

Страница 38: ...o activate the lock function If the display has been locked for over 5 minutes you must deactivate the lock and then reactivate it 2 Open the fridge door and then hold the phone on the upper right speaker hole 3 Press and hold the Freezer button for three seconds or longer while holding your phone to the speaker until the data transfer is complete 4 After the data transfer is complete the diagnosi...

Страница 39: ...use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain This helps reduce surface staining and tarnishing Cleaning the Interior When removing a shelf or drawer from inside t...

Страница 40: ...ble filter cartridge MUST be replaced every 6 months at the rated capacity or if a noticeable reduction in flow rate occurs Where a backflow prevention device is installed on a water system a device for controlling pressure due to thermal expansion must be installed Ensure all tubing and fittings are secure and free of leaks NOTE While the testing was performed under standard laboratory conditions...

Страница 41: ...olored line in the water filter is no longer visible 5 Press and hold the Water Filter button for three seconds That resets the Replacement Filter icon The new water filter has been activated 6 Dispense water for approximately 5 minutes to remove trapped air and contaminants from the system CAUTION Failure to replace filters when required or using non LG authorised water filters can cause the filt...

Страница 42: ... deodorizer and then take it out 4 Dry the deodorizer by using a hair dryer or by leaving it in the sunlight A natural palm wood powder is used for the deodorizer to increase deodorizing performance Even if it falls off it is not harmful Wipe it off with a towel or cloth CAUTION Do not wash the deodorizer with water ...

Страница 43: ...the ice maker switch or the automatic icemaker button on the control panel to ON Press I on the automatic icemaker switch or set ON for the automatic icemaker button on the control panel For more details on how to use visit LG Electronics website or use your smart device Is the temperature of the freezer compartment set too high If the set temperature is too warm ice will be produced slowly or not...

Страница 44: ...ater different when comparing it with the taste of water from the previous water purifier Has the purified water or cold water not been used for an extended period of time Has it been a long time since you installed and replaced the filter If an expired filter is used the purification performance may decline It is recommended to replace the filter according to the filter replacement period Have yo...

Страница 45: ...ure to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away from heat generating objects Did you store hot food without cooling it first Cool the hot food first before putting it in the fridge or freezer compartment Did you put in too much food Maintain an appropriate space betwe...

Страница 46: ...irst before putting it in the fridge or freezer compartment Is the air entry or exit of the freezer compartment blocked Make sure that air entry or exit is not blocked so that the air can circulate inside Is the freezer compartment overfilled Maintain an appropriate space between items Frost or condensation has formed inside or outside the appliance Did you open and close the appliance door freque...

Страница 47: ...oor closed Close the door gently It is difficult to open the appliance door Did you open the door right after you closed it If you try to open the appliance door within one minute after you closed it you may have difficulties because of the pressure inside the appliance Try to open the appliance door again in a few minutes so that the internal pressure stabilizes The inside lamp in the appliance d...

Страница 48: ...eak or uneven or levelling legs need to be adjusted See the Door Alignment section Appliance with a compressor was moved while operating Normal operation If the compressor does not stop rattling after three minutes turn the power to the appliance off and then on again Whooshing noises Evaporator fan motor is circulating air through the fridge and freezer compartments Normal Operation Air is being ...

Страница 49: ...rk name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special characters The router frequency is not 2 4 GHz Only a 2 4 GHz router frequency is supported Set the wireless router to 2 4 GHz and connect the appliance to the wireless router To check the router frequency check with your Internet service provider or the router m...

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