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Troubleshooting
Some Quick and Easy Tips for Resolving Problems
Symptom(s)
Possible Cause(s)
Possible Solution(s)
Page(s)
Power
No Power.
• AC Power Cord not connected
Connect power cord.
11
or power outlet doesn’t work.
Try a different power outlet.
Local power failure?
No Source image.
• Source turned off.
Turn source equipment on.
• Source not selected.
Select source.
22
Remote Control Problems
Remote doesn’t work.
• Remote not in TV mode.
Put remote into TV mode.
9
• TV software functioning.
Wait until software function is complete.
• Not aimed at remote sensor.
Point remote at TV Front Control Panel.
20
• Remote too far from TV or
Move remote closer to TV or darken room.
IR path to TV obstructed.
Remove obstructions.
• Weak batteries.
Replace batteries.
11
• Wrong battery polarity.
Check that “+” and “-” match in battery compartment. 11
• Too much light in room.
Dim room light.
Caption/Text Problems
Picture has a big black
• Caption/Text mode turned on.
The CC (closed captions) option may be in
30
box on it, but the sound
Text 1, 2, 3, or 4 mode. Select Caption 1, or OFF
is okay.
in the Caption/Text menu.
No Closed Captions
• Not available on program.
Check local TV listings to see if available on broadcast. 30
or Text.
• Not provided by broadcaster.
Relocate over-the-air antenna.
(Even though CC indicated on OSD) Try a different channel with Closed Captions or Text.
• Not turned on.
Pick a Closed Caption or Text option and turn Captions on.
Captions appear when
• CC on Mute selected.
Set Captions option to Off.
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sound is muted.
Installer Menu Settings and TV Problems
Installer menu item settings dictate how the TV functions. If a feature is not
available or a problem can not be solved, check the installer menu settings to
assure feature and functional items are set to appropriate levels, etc.
