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Troubleshooting
Some Quick and Easy Tips for Resolving Problems
Symptoms
Possible Cause(s)
Possible Solution(s)
Page(s)
Picture Reception
Poor or no picture.
* TV station problems.
Try a different channel.
8/9/20
* Video menu not adjusted properly. Check Video menu option settings.
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Local interference.
* Check for disturbing source.
The following may cause image problems or distortion:
Electrical appliances, powerful lights, cars, trucks;
computers or portable phones; medical equipment.
* Appliance too close to TV.
If possible increase the distance between the TV
and the offending appliance. Or shut one of them off.
Poor or no color.
* Sub-standard broadcast.
Try a different channel.
8/9/20
* Sub-standard cable signal.
Notify cable company of reception problem.
If a VCR is connected, play a tape.
Picture wobbles
* RF not connected, loose.
Make or tighten connection.
12/15
or drifts.
* Local interference.
Try different channel.
8/9/20
Turn off interfering appliance.
* Scrambled CATV channel.
Tune to unscrambled channel.
8/9/20
No CATV reception.
* Cable not connected.
Connect cable to Antenna/Cable (RF) jack.
13/15
* Cable service interrupted.
Contact cable service.
* Antenna set, not CATV.
Select 'Cable TV' in Setup menu, run Auto Program.
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Normal picture, poor
* Audio muted.
Press MUTE or volume right key to increase
8/9
or no sound.
sound level.
* Broadcast problem.
Try a different channel.
8/9/20
* A/V cables incorrectly connected. Install A/V cables correctly.
14/15/17/18
* Audio Out cable wrong.
Install Matrix Out external amplifier/speaker
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cable correctly.
* Front Surround turned off.
Turn Front Surround On in the Audio menu.
35
* No 2nd Audio/ SAP on program.
Choose another audio mode option or a
35
different program.
Snowy or
* Wrong Ant. connection/location.
Move antenna, check connection/location.
12/15
Poor Picture.
* TV/VCR button set wrong.
Set TV/VCR button on VCR correctly.
* Wrong output channel selected.
Set output channels on all A/V equipment to
14/15
same channel (3 or 4).
* Loose connection.
Check that all connections are correct.
12-18
* Broadcast problem.
Try another channel.
8/9/20
* Video menu options set wrong.
Check Video menu brightness controls.
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TV turns Off.
* Sleep Timer turned TV Off.
Turn TV back on.
8/9/20
* Off Timer turned TV Off.
Turn TV back on.
8/9/20
* Power failure.
Check other power outlets.
* Power outlet controlled by switch. Connect TV power cord to outlet that is
(Switch turned off.)
not controlled by a switch.
TV turns On.
* On Timer turned TV On.
Disable On/Off Timer.
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TV does not turn
* On/Off Timer option disabled.
Go to Timer option in Setup menu and
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On/Off per On/Off Timer
enable On/Off Timer.
settings.
