USING SMARTDIAGNOSIS™
- Only use this feature when instructed to do so by the call center. The transmission sounds similar to a fax
machine, and so has no meaning except to the call center.
- SmartDiagnosis™ cannot be activated if the dryer does not power up. If this happens, then
troubleshooting must be done without SmartDiagnosis
TM
.
If you experience problem
s with your dryer, call 1-800-243-0000 (1-888-542-2623 in Canada). Follow the
call center agent’s instructions, and do the following steps when request
ed:
Press the POWER button to turn on the dryer.
Do not press any other buttons or turn the cycle selector knob.
1
When instructed to do so by the call center, place the mouthpiece of your phone very close to the
POWER button.
2
Press and hold the TEMP. CONTROL button for three seconds, while holding the phone mouthpiece to
the icon or POWER button.
3
Keep the phone in place until the tone transmission has finished. This takes about 15 seconds, and the
display will count down the time.
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to try
again.
• Pressing the POWER button during the transmission will shut off the SmartDiagnosis™.
4
Once the countdown is over and the tones have stopped, resume your conversation with the call center
agent, who will then be able to assist you using the information transmitted for analysis at the call
center.
5
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