iPECS SBG-1000 User Manual (IP-PBX Features)
2-51
Field
Description
ATD No
Attendant Station Number
Meas Hour
(Measurement Hour) Hour data accumulation began
Calls Total
Total number of calls, except group & recalls, routed to the Attendant
Calls Ans
(Calls Answered) Calls answered during the Analysis period
Calls Abdn
(Calls Abandoned) Calls abandoned before answer by the Attendant, does not
include calls abandoned while on hold.
Call H-Abdn
(Calls Abandoned from Hold) Calls abandoned while on hold
Calls Held
Number of calls placed on hold by the Attendant
Time Avail
(Time Available) Time attendant was available to handle new calls
Time Talk
Total time the Attendant was active on calls
Time Held
Time Attendant had calls on hold
Time NoAns
(Time No Answer) Average time calls were ringing or in queue for attendant
before abandoned
Speed Ans
(Speed of Answer) Average time calls rang before answer by Attendant
ATD type
(Attendant Type) System or Main
Operation
Attendant
To print the Attendant Traffic Report:
1. Press the
[
PGM
]
button.
2. Dial 0124 (Attendant Traffic report code).
3. Select Analysis Period (1-5).
4. Press the
[
SAVE
]
button.
Conditions
1. The Peak Hour is the hour when the system has the highest total call volume.
Programming
Related Features
SMDR (Station Message Detail Recording)
Hardware
Device to capture reports
2.32.2 Traffic Analysis, Call Reports
Description
Call activity statistics are provided in the Hourly Call Reports.
Hourly Call Report
The Hourly Call Report covers hourly completed call activity for the selected Analysis period. The
report indicates the number of completed calls for each hour during the Analysis period as shown: