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Dear Customer
First of all, we would like to thank you for purchasing LG Chem’s RESU high voltage battery.
We are consistently improving the product to enhance customer satisfaction, but we can
only
maintain the product quality with your help, too. As the installation volume grow, we are
finding
a growing number of reports related to the Auxiliary power switch.
This is a non-safety related problem, but it can affect the battery functionality.
Your caution is required in order to avoid the problem as the battery can be damaged.
Do not turn off the ‘Auxiliary power switch’ when the circuit breaker is in on position, as
follows.
1)
Operation mode(Charging/Discharging)
2)
F/W update mode
3)
Beginning of the initialization
4)
Commissioning
LG Chem has found that the power created from the Auxiliary switch when switched off can
damage the major parts in the DC/DC convertor, if the circuit breaker is in on position.
The current still exit the DC/DC converter even though inverter is turned off.
Please be aware that customers are allowed to turn off the power switch after moving the
circuit breaker to the off position.
Notify your LG Chem regional contact immediately when failed to do so or if you find
another
unfamiliar symptom.
Please be aware that the product can be used again after the repair by a certified
personnel from LG Chem. However, LG Chem cannot guarantee a defective product
caused
by the customer.
Sincerely yours,
Hyunchul Lyu
LG Chem ESS Customer service team leader
Содержание RESU10H StorEdge
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