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2-78
Service Manual
7541-03x
Fax symptoms
Faxes fail to transmit
Note:
Before performing this service check, verify that the correct country code for the MFP is selected. This
setting must match the country in which the MFP is used to transmit and receive faxes. If the setting is wrong,
the modem settings can be changed in the Fax/SE menu. See step 14. These settings should only be changed
with guidance from your second-level support.
Step
Questions / actions
Yes
No
1
Is the phone line properly connected to the
modem card and the wall jack?
Go to step 3.
Go to step 2.
2
Properly connect the phone line to the
modem card and wall jack.
Did this fix the problem?
Problem resolved
Go to step 3.
3
Test the phone line’s ability to send and
receive calls.
Did the phone line work properly?
Go to step 5.
Go to step 4.
4
Use the MFP on a properly functioning
phone jack.
Did this fix the problem?
Problem resolved.
Go to step 5.
5
Is the phone line being used by the MFP an
analog line?
Go to step 8.
Go to step 6.
6
Is the line being used a VOIP line?
Go to step 7.
Go to step 8.
7
Have the system administrator verify that
the VOIP server is configured to receive
faxes.
Is the server properly configured?
Go to step 8.
Stop here. The issue is
VOIP related. The
VOIP provider needs to
change the server
configuration.
8
Is the MFP on a PABX?
Go to step 9.
Go to step 10.
9
Enable
Behind a PABX
under fax settings
in the Administration menu.
Did this fix the issue?
Problem fixed.
Disable
Behind a
PABX,
and go to
step10.
10
Is a dial prefix needed to get an outside
line?
Go to step 11.
Go to step 12.
11
Try sending a fax using a dial prefix.
Did the fax transmit?
Problem fixed.
Go to step 12.
12
Is the fax failing to send to one specific
destination?
Go to step 13.
Go to step 14.
13
Check the device that cannot receive a fax.
Can it send a fax?
Go to step 14.
Stop here. The issue is
with the other device.
Содержание X925
Страница 14: ...xiv Service Manual 7541 03x ...
Страница 182: ...3 50 Service Manual 7541 03x ...
Страница 228: ...4 46 Service Manual 7541 03x 5 Remove the two screws C 6 Remove the two screws D ...
Страница 229: ...Repair information 4 47 7541 03x 7 Remove the one screw E 8 Remove the four screws F on top ...
Страница 230: ...4 48 Service Manual 7541 03x 9 Remove the two screws G on top 10 Remove the two screws H ...
Страница 231: ...Repair information 4 49 7541 03x 11 Remove one screw I 12 Remove the screw J ...
Страница 234: ...4 52 Service Manual 7541 03x 4 Remove the three screws B securing the bottom of power supply to the power supply cage ...
Страница 242: ...4 60 Service Manual 7541 03x 6 Remove the screw C from the lower left corner of the scanner power supply ...
Страница 263: ...Repair information 4 81 7541 03x 8 Push the fan cage back 9 Remove the two screws E in the upper right corner E ...
Страница 285: ...Repair information 4 103 7541 03x 4 Disconnect the fan cable B from the MDCONT engine board ...
Страница 300: ...4 118 Service Manual 7541 03x 5 Remove the screw C 6 Remove the screw D ...
Страница 301: ...Repair information 4 119 7541 03x 7 Remove the screw E ...
Страница 312: ...4 130 Service Manual 7541 03x 3 Remove the two screws A securing the motor frame to the ADF main feeder unit ...
Страница 342: ...4 160 Service Manual 7541 03x 4 Pull the two tabs B back to release the sensor from the mounting bracket ...
Страница 347: ...Repair information 4 165 7541 03x 4 Remove the hinge 5 Pull the inner top cover away from the ADF main feeder ...
Страница 351: ...Repair information 4 169 7541 03x 4 Lift the cover up and slide the tab on the cover out of the ADF assembly ...
Страница 358: ...4 176 Service Manual 7541 03x 6 Lift and pull the tray away from the printer ...
Страница 368: ...4 186 Service Manual 7541 03x 5 Take the MPF shaft out 6 Remove the MPF roll ...
Страница 392: ...5 4 Service Manual 7541 03x Rip Board connectors ...
Страница 398: ...5 10 Service Manual 7541 03x Printhead controller connectors ...
Страница 407: ...Locations 5 19 7541 03x Engine board connectors ...
Страница 426: ...5 38 Service Manual 7541 03x ...
Страница 428: ...6 2 Service Manual 7541 03x ...
Страница 430: ...7 2 Service Manual 7541 03x Assembly 1 Covers ...
Страница 432: ...7 4 Service Manual 7541 03x Assembly 2 Flatbed and ADF ...
Страница 434: ...7 6 Service Manual 7541 03x Assembly 3 Flatbed ...
Страница 436: ...7 8 Service Manual 7541 03x Assembly 4 ADF 1 ...
Страница 438: ...7 10 Service Manual 7541 03x Assembly 5 ADF 2 ...
Страница 440: ...7 12 Service Manual 7541 03x Assembly 6 Duplex components 1 ...
Страница 442: ...7 14 Service Manual 7541 03x Assembly 7 Duplex components 2 ...
Страница 444: ...7 16 Service Manual 7541 03x Assembly 8 Paper exit ...
Страница 446: ...7 18 Service Manual 7541 03x Assembly 9 Base 1 ...
Страница 448: ...7 20 Service Manual 7541 03x Assembly 10 Base 2 ...
Страница 450: ...7 22 Service Manual 7541 03x Assembly 11 Base 3 ...
Страница 452: ...7 24 Service Manual 7541 03x Assembly 12 Paper feed ...
Страница 454: ...7 26 Service Manual 7541 03x Assembly 13 Electrical 1 ...
Страница 456: ...7 28 Service Manual 7541 03x Assembly 14 Electrical 2 ...
Страница 458: ...7 30 Service Manual 7541 03x Assembly 15 Upper assembly ...
Страница 460: ...7 32 Service Manual 7541 03x Assembly 16 Printhead controller board cables ...
Страница 462: ...7 34 Service Manual 7541 03x Assembly 17 Paper trays ...
Страница 464: ...7 36 Service Manual 7541 03x Assembly 18 Fuser ...
Страница 466: ...7 38 Service Manual 7541 03x Assembly 19 550 sheet option feeder covers ...
Страница 468: ...7 40 Service Manual 7541 03x Assembly 20 550 sheet option feeder base ...
Страница 470: ...7 42 Service Manual 7541 03x Assembly 21 550 sheet option feeder paper feed ...
Страница 472: ...7 44 Service Manual 7541 03x Assembly 22 550 sheet option feeder tray ...
Страница 488: ...I 14 Service Manual 7541 03x ...