Creating security templates using the EWS...........................................................................................................................34
Controlling access to device functions........................................................................................................................35
Configuring PKI Held Jobs............................................................................................................................................................35
Controlling access to device functions using the EWS......................................................................................................36
Troubleshooting...............................................................................39
Login Issues...........................................................................................................................................................................39
“Unsupported USB Device” error message............................................................................................................................39
The printer home screen does not return to a locked state when not in use...........................................................39
Login screen does not appear when a SmartCard is inserted.........................................................................................39
“The KDC and MFP clocks are different beyond an acceptable range; check the MFP's date and time”
error message..............................................................................................................................................................................40
“Kerberos configuration file has not been uploaded” error message..........................................................................40
Users are unable to authenticate...............................................................................................................................................40
“The Domain Controller Issuing Certificate has not been installed” error message...............................................40
“The KDC did not respond within the required time” error message..........................................................................41
“User's Realm was not found in the Kerberos Configuration file” error message....................................................41
“Realm on the card was not found in the Kerberos Configuration File” error message........................................41
“Client [NAME] unknown” error message...............................................................................................................................42
Login hangs for a long time at “Getting User Info...”..........................................................................................................42
User is logged out almost immediately after logging in...................................................................................................42
LDAP Issues............................................................................................................................................................................42
LDAP lookups take a long time, and then may or may not work...................................................................................42
LDAP lookups fail almost immediately....................................................................................................................................43
Held Jobs/Print Release Lite Issues...............................................................................................................................43
“You are not authorized to use this feature” Held Jobs error message.......................................................................43
“Unable to determine Windows User ID” error message..................................................................................................44
“There are no jobs available for [USER]” error message....................................................................................................44
Jobs are printing out immediately............................................................................................................................................44
Appendix A: Using the touch screen............................................45
Appendix B: Acronyms....................................................................47
Appendix C: Description of Access Controls...............................48
Appendix D: Using Common Access Cards..................................51
Notices................................................................................................53
Index...................................................................................................56
Contents
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