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Lexmark™ T64x
Clearing Jams 
Guide

Avoiding jams

The following hints can help you avoid jams:

Use only recommended print media.

Do not overload the print media sources. Make 
sure the stack height does not exceed the 
maximum height indicated by the stack line on 
the labels in the sources.

Do not load wrinkled, creased, damp, or curled 
print media.

Flex, fan, and straighten print media before you 
load it. If jams do occur with print media, try 
feeding one sheet at a time through the 
multipurpose feeder.

Do not use print media that you have cut or 
trimmed yourself.

Do not mix print media sizes, weights, or types 
in the same print media source.

Make sure the recommended print side is 
loaded in the source according to your simplex 
or duplex needs.

Keep print media stored in an acceptable 
environment. 

Do not remove trays during a print job.

Push all trays in firmly after loading them.

Make sure the guides in the trays are properly 
positioned for the size of print media you have 
loaded. Make sure the guides are not placed 
too tightly against the stack of print media.

Clearing jams

Understanding jam messages

200 and 201 Paper Jam Remove 
Cartridge

1

Push the release latch, and lower the 

multipurpose feeder.

2

Push the release latch, and open the top front 
cover.

CAUTION:

The inside of the printer may be hot.

3

Lift and pull the print cartridge out of the printer.

Warning:

Do not touch the photoconductor 
drum on the underside of the 
cartridge. Use the cartridge handle 
whenever you are holding the 
cartridge.

4

Place the print cartridge aside.

Message

What to do*

2

0

0 and 20

1

 

Paper jams

Open the top front cover, remove 
the print cartridge, and remove the 
jam.

202 Paper Jam 

Open Rear 

Door

Open the rear door on the printer, 
and remove the jam.

23x Paper Jam 
Check Duplex

Remove the duplex tray from the 
duplex unit, raise duplex deflector, 
and remove the jam. Open rear 
duplex door, and remove the jam.

24x Paper Jam 
Check Tray <x>

Open each tray, and remove any 
jammed media.

250 Paper Jam 

Check MP 

Feeder

Remove all media from the 
multipurpose feeder, flex and stack 
the media, reload the multipurpose 
feeder, and adjust the guide.

260 Paper Jam 

Check Env 

Feeder

Lift the envelope weight, remove all 
envelopes, flex and stack the 
envelopes, reload the envelope 
feeder, and adjust the guide.

27x Paper Jam 

Check Bin x

Open the output bin rear doors and 
then remove the jam.

28x Paper Jam 

Check Finisher

Open the finisher top cover and 
then remove the jam. Open the 
finisher rear door, then remove the 
jam.

28x Staple Jam

Open the stapler door, remove the 
staple holder, remove the staple 
sheet, clear the jam, reinsert the 
staples and staple holder, and then 
close the stapler door.

* After clearing the jam, press 

 to resume 

printing.

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