Action
Yes
No
Step 5
Check if the USB port is disabled by the system support person.
Does the error message still appear?
Contact
The problem is
solved.
Incorrect characters print
Action
Yes
No
Step 1
Make sure the printer is not in Hex Trace mode.
Note:
If
Ready Hex
appears on the printer display, then turn off
the printer, and then turn it back on to deactivate Hex Trace
mode.
Is the printer in Hex Trace mode?
Deactivate Hex
Trace mode.
Go to step 2.
Step 2
a
From the printer control panel, select
Standard Network
or
Network [x]
, and then set SmartSwitch to On.
b
Resend the print job.
Do incorrect characters print?
Contact
The problem is
solved.
Job prints from the wrong tray or on the wrong paper
Action
Yes
No
Step 1
a
Check if you are printing on paper that is supported by the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 2.
Step 2
a
From the Paper menu on the printer control panel, set the paper
size and type to match the paper loaded in the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 3.
Step 3
a
Depending on your operating system, open Printing
Preferences or the Print dialog, and then specify the paper type.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is
solved.
Go to step 4.
Troubleshooting
294