V
ERIFY
THAT
THE
PRINTER
IS
WORKING
•
Insert the
Software and Documentation
CD, and set up the printer using a USB connection.
•
If the printer works over a USB connection, then the printer is working properly.
M
AKE
SURE
THE
PRINTER
DRIVER
IS
INSTALLED
ON
THE
PRINTER
All computers that print to the wireless printer must first have the printer driver installed.
Insert the
Software and Documentation
CD, and install the printer driver.
Cannot print and there is a firewall on the computer
Third-party (non-Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured
correctly, and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the
problem. If there is a firewall (other than the Windows firewall) on the computer, then try one or more of the following:
•
Update the firewall using the most recent update available from the manufacturer. Refer to the documentation
that came with your firewall for instructions on how to do this.
•
If programs request firewall access when you install the printer or try to print, then make sure you allow those
programs to run.
•
Temporarily disable the firewall, and then install the wireless printer on the computer. Re-enable the firewall
when you have completed the wireless installation.
Network printer does not show up in the printer
selection list during installation
M
AKE
SURE
THE
PRINTER
IS
ON
THE
SAME
WIRELESS
NETWORK
AS
THE
COMPUTER
The SSID of the printer must match the SSID of the wireless network.
Find the network SSID
1
Type the IP address of your wireless access point into the address field of your browser.
a
If you do not know the IP address of the wireless access point, then do one of the following:
In Windows Vista
1
Click
.
2
Click
All Programs
Accessories
.
3
Click
Command Prompt
.
In Windows XP and earlier
1
Click
Start
.
2
Click
All Programs
or
Programs
Accessories
Command Prompt
.
b
Type
ipconfig
.
Troubleshooting wireless setup
30
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