Blank pages
Cause
Solution
Toner is low.
•
Remove the toner cartridge from the printer. Shake the
cartridge back and forth several times, and then reinstall it.
•
Install a new toner cartridge.
Toner cartridge is defective or empty.
Replace the toner cartridge.
Solid color pages
Cause
Solution
Photoconductor is installed incorrectly.
Remove and then reinstall the photoconductor.
Photoconductor is defective.
Replace the photoconductor.
Printer requires servicing.
Call for customer service.
Paper curl
Cause
Solution
Paper Type and Paper Weight settings are not
appropriate for the type of paper or specialty media you
are using.
Change the Paper Type and Paper Weight settings to
match the paper or specialty media loaded in the printer.
Paper has been stored in a high humidity environment.
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
Toner specks
Cause
Solution
Toner cartridges are worn or defective. Replace the defective or worn toner cartridges.
Toner is in the media path.
Call for customer service.
Toner rubs off
Cause
Solution
Specialty media is being used.
Make sure the correct Media Type is selected.
The Paper Weight setting in the Paper Menu is wrong for
the type of media being used.
Change the Paper Weight from Normal to Heavy. If
necessary, change Paper Texture from Normal to Rough.
The fuser is worn or defective.
Replace the fuser.
Print quality guide
Page 14 of 34
