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viii

Service Manual

Lexmark S500 Series

Preface

This manual contains maintenance procedures for service providers. It is divided into the following chapters:

General information

contains a general description of the printer and the maintenance approach used to repair

it. It includes printer specifications, special tools, and acronyms.

Diagnostic information

contains an error code table, symptom tables, and service checks used to isolate

failing field replaceable units (FRUs).

Diagnostic aids

contains tests and checks used to locate or repeat symptoms of printer problems.

Repair information

provides instructions for making printer adjustments and removing and installing FRUs.

Connector locations

uses illustrations to identify the connector locations and test points on the printer.

Preventive maintenance

contains the lubrication specifications and recommendations to prevent problems.

Parts catalog

contains illustrations and part numbers for individual FRUs.

Содержание 4443-301

Страница 1: ...Service Manual Lexmark S500 Series All In One Machine Type 4443 301 4443 302 4443 303 4443 30E...

Страница 2: ...u supply in any way it believes appropriate without incurring any obligation to you References in this publication to products programs or services do not imply that the manufacturer intends to make t...

Страница 3: ...iii Service Manual Lexmark S500 Series...

Страница 4: ...ecks 2 12 Diagnostic aids 3 1 Test mode 3 1 Test page 3 1 Uninstall reinstall instructions for Windows users 3 2 For Windows 2000 Windows XP and Vista 3 2 Uninstall reinstall instructions for Mac user...

Страница 5: ...view 5 2 System board 5 3 System board connections 5 4 INA card 5 5 INA card connections 5 5 RFID card 5 6 RFID card connections 5 6 Preventive maintenance 6 1 Lubrication specifications 6 1 Parts ca...

Страница 6: ...a sui test e sull approvazione del progetto originale e dei componenti specifici Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti Le informazioni rig...

Страница 7: ...no caso de uso de pe as de substitui o n o autorizadas As informa es de seguran a relativas a este produto destinam se a profissionais destes servi os e n o devem ser utilizadas por outras pessoas Ri...

Страница 8: ...Safety information vii Lexmark S500 Series...

Страница 9: ...le symptom tables and service checks used to isolate failing field replaceable units FRUs 3 Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems 4 Repair inf...

Страница 10: ...ormation 1 1 Lexmark S500 Series 1 General information The Lexmark S500 Series All In One 4443 301 4443 302 4443 303 4443 30E is a letter quality print copy and scan machine It is a standalone color m...

Страница 11: ...PictBridge camera Red eye reduction via proof sheet Photo effects Auto Image Enhance Antiquing gray or brown Sepia black and white Card reader support Multi Media Card MMC Secure Digital SD Mini SD w...

Страница 12: ...olor 48 bits internal 24 bits external Gray Mode 16 bits internal 8 bits external Text Line Art 1 bit per pixel Scan method One pass Smart Copy Lamp warm up time None Flatbed scan area 8 5 X 11 7 inch...

Страница 13: ...dpi print 300 X 300 ppi scan Photo plain 1200 X 1200 dpi print 300 X 300 ppi scan Photo glossy 1200 x 1200 dpi print 600 x 600 ppi scan Standalone copy features One touch copy defaults to color Borde...

Страница 14: ...Exit tray Paper Up to 25 sheets Transparencies 1 sheet Photo glossy 1 sheet Labels Up to 20 sheets Envelopes Up to 10 envelopes Heavyweight matte Up to 25 sheets Banner Up to 20 sheets Iron on transfe...

Страница 15: ...heet feed continued 5 x 7 in 13 x 18 cm Custom size width 3 8 5 in height 5 0 17 0 in Envelopes 6 3 4 3 5 8 x 6 1 2 in 7 3 4 3 22 25 x 7 1 2 in 9 3 7 8 x 8 7 8 in 10 4 1 8 x 9 1 2 in DL 110 x 220 mm C...

Страница 16: ...on off button Turns the printer on and off Switches to Power Saver mode Note When the printer is on press to switch to Power Saver mode Press and hold for three seconds to turn off the printer 2 Copy...

Страница 17: ...he Copy Scan Photo or File Print menus to the top level of a menu Exits from a menu level of the Setup menu to the top level of the previous mode Clears current settings or error messages and returns...

Страница 18: ...erter ASF Automatic Sheet Feeder ASIC Application Specific Integrated Circuit DMA Direct Memory Access dpi Dots per inch DSA NPA Device Status Alert EEPROM Electrically Erasable Programmable ROM EOF E...

Страница 19: ...1 10 Service Manual Lexmark S500 Series...

Страница 20: ...displayed If any of these fail to occur remove and reinstall the print cartridge and then repeat the POST If the POST remains incomplete then see Service checks on page 2 11 Find the symptom and take...

Страница 21: ...4 26 0102 Paper Jam There is paper jammed in the All In One Technical Support Center Clear the paper jam and resend the print job Service Clear the paper jam and resend the print job If the problem re...

Страница 22: ...All In One Service Replace the system board See System board removal on page 4 26 0304 Hardware Failure General hardware failure unable to localize failure to a specific system Technical Support Cente...

Страница 23: ...printhead with the correct printhead Service Replace the printhead with the correct printhead 1103 Missing Printhead Printhead is missing Technical Support Center Install a printhead Service Install...

Страница 24: ...Replace the system board See System board removal on page 4 26 1203 Printhead Short The short test detected a short circuit in the printhead Technical Support Center Remove the printhead Clean and rei...

Страница 25: ...rd removal on page 4 26 1209 FLASH Programming Error Could not program FLASH Technical Support Center The printer will auto reset If the problem remains then replace the All In One Service Replace the...

Страница 26: ...moval on page 4 26 1214 Invalid Processor Mode Error Indicates the ARM processor was in an incorrect mode to perform the requested operation Technical Support Center Unplug the All In One from the wal...

Страница 27: ...signal other than an abort illegal instruction or arithmetic exception Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn...

Страница 28: ...In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on If the problem remains then replace the All In One Service Replace the system board See System boa...

Страница 29: ...ndition Technical Support Center Unplug the All In One from the wall outlet wait a few seconds then plug the All In One back in and turn the power on Service Replace the system board See System board...

Страница 30: ...If it is connected check for approximately 30 V dc on pins 1 and 2 If the voltage is incorrect then replace the system board See System board removal on page 4 26 Although the paper feeds turns in on...

Страница 31: ...In One Poor print quality Be sure that the All In One contains good print cartridges Be sure the print cartridge nozzle plate is clean Clean with a soft cloth Ink smudging and smearing can be caused b...

Страница 32: ...n One 2 Lift the scanner unit 3 Install good print tanks in the carrier 4 Close the scanner unit 5 Load paper in the paper tray 6 Press Setup 7 Press until Maintenance appears on the LCD 8 Press 9 Pre...

Страница 33: ...rompted to restart the computer click Continue with the reboot of the computer now 6 Insert the Lexmark S500 Series CD 7 From the Install Software screen click Install and follow the instructions on t...

Страница 34: ...ic electricity in your body to the machine Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place...

Страница 35: ...ts The close proximity of cables to moving parts makes proper routing a must When components are removed or replaced any cables disturbed must be replaced as closely as possible to their original posi...

Страница 36: ...Repair information 4 3 Lexmark S500 Series Scanner assembly removal 1 Remove the cable cover A 2 Disconnect the two cables B A B...

Страница 37: ...4 4 Service Manual Lexmark S500 Series 3 Press on the latch C and pull the duplex forward 4 Remove the duplex 5 Remove the two screws D from the rear of the printer C D...

Страница 38: ...Repair information 4 5 Lexmark S500 Series 6 Disconnect the scanner lid from the scanner assembly 7 Remove the scanner lid...

Страница 39: ...4 6 Service Manual Lexmark S500 Series 8 Disconnect the paper support tray from the top of the printer 9 Remove the paper support tray...

Страница 40: ...Repair information 4 7 Lexmark S500 Series 10 Press the clips inward and lift the scanner away from the midframe 11 Remove the scanner assembly...

Страница 41: ...4 8 Service Manual Lexmark S500 Series Wick removal 1 Press the clips inward and lift the scanner away from the midframe 2 Dislodge the wick from the housing with a prying tool...

Страница 42: ...Repair information 4 9 Lexmark S500 Series 3 Remove the wick from the housing Note When re installing the wick slide it in the housing Make sure that it is properly positioned under the tabs A A...

Страница 43: ...Service Manual Lexmark S500 Series Midframe removal 1 Remove the scanner assembly See Scanner assembly removal on page 4 3 2 Remove the four screws A from the midframe 3 Disconnect the INA card cable...

Страница 44: ...Repair information 4 11 Lexmark S500 Series 4 Disconnect the midframe from the printer base and lift 5 Remove the midframe...

Страница 45: ...anner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Remove the screw A from the midframe 4 Lift the INA card shield and disconnect the cab...

Страница 46: ...Repair information 4 13 Lexmark S500 Series 6 Remove the INA card...

Страница 47: ...Lexmark S500 Series Exit tray removal 1 Remove the operator panel See Operator panel removal on page 4 18 2 Press down in the middle of the exit tray to disconnect it from the front of the printer 3 R...

Страница 48: ...Repair information 4 15 Lexmark S500 Series Operator panel insert removal 1 Disconnect the operator panel insert from the operator panel 2 Remove the operator panel insert...

Страница 49: ...k S500 Series Operator panel overlay removal 1 Remove the operator panel insert See Operator panel insert removal on page 4 15 2 Lift the operator panel overlay away from the operator panel 3 Remove t...

Страница 50: ...Repair information 4 17 Lexmark S500 Series Logo plate removal 1 Use a knife blade to pry the logo plate away from the front of the printer 2 Remove the logo plate...

Страница 51: ...S500 Series Operator panel removal 1 Remove the scanner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Disconnect the cable A 4 Lift the o...

Страница 52: ...0 Series RFID card removal 1 Remove the scanner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Remove the two screws A and disconnect the c...

Страница 53: ...e the scanner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Remove the RFID card See RFID card removal on page 4 19 4 Disconnect the purge...

Страница 54: ...Repair information 4 21 Lexmark S500 Series 6 Lift the print engine and remove...

Страница 55: ...nner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Remove the RFID card See RFID card removal on page 4 19 4 Remove the print engine See Print engine removal o...

Страница 56: ...Repair information 4 23 Lexmark S500 Series 7 Unroute the cables from the rear of the printer 8 Remove the five screws C from the paper feed assembly 9 Disconnect the spring D C C D...

Страница 57: ...4 24 Service Manual Lexmark S500 Series 10 Remove the cable E from the media sensor assembly bracket 11 Remove the two screws F from the media sensor assembly E F...

Страница 58: ...Repair information 4 25 Lexmark S500 Series 12 Lift the media sensor assembly slightly to remove the paper feed assembly 13 Remove the paper feed assembly...

Страница 59: ...int engine removal on page 4 20 4 Remove the five screws A from the system board shield 5 Remove the system board shield CAUTION POTENTIAL INJURY This device contains a lithium battery There is a dang...

Страница 60: ...Repair information 4 27 Lexmark S500 Series 6 Disconnect all cables and remove the two screws B from the system board 7 Remove the system board B...

Страница 61: ...oval on page 4 18 4 Remove the RFID card See RFID card removal on page 4 19 5 Remove the system board See System board removal on page 4 26 6 Disconnect the encoder strip A and the clip B from the rig...

Страница 62: ...Repair information 4 29 Lexmark S500 Series 8 Disconnect the clip D from the left side of the carrier assembly 9 Disconnect the hose E from the purge pump D E...

Страница 63: ...10 Lift the purge pump and remove Note Be sure to pay attention to the position of the encoder dial when reinstalling the purge pump 11 Disconnect the belt F 12 Remove the carrier shaft through the ri...

Страница 64: ...Repair information 4 31 Lexmark S500 Series 13 Press on the clip G and remove the carrier cables 14 Remove the clip from the carrier cables G...

Страница 65: ...4 32 Service Manual Lexmark S500 Series 15 Remove the carrier assembly...

Страница 66: ...Remove the midframe See Midframe removal on page 4 10 3 Remove the RFID card See RFID card removal on page 4 19 4 Remove the operator panel See Operator panel removal on page 4 18 5 Remove the carrier...

Страница 67: ...exmark S500 Series Media sensor removal 1 Remove the scanner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Remove the two screws A 4 Disco...

Страница 68: ...Repair information 4 35 Lexmark S500 Series 5 Remove the media sensor...

Страница 69: ...e scanner assembly See Scanner assembly removal on page 4 3 2 Remove the midframe See Midframe removal on page 4 10 3 Remove the operator panel See Operator panel removal on page 4 18 4 Remove the pri...

Страница 70: ...d 5 PictBridge and USB port Connects a PictBridge enables camera USB Bluetooth adapter or a flash drive to the printer 6 Card reader light Checks card reader status The light blinks to indicate that a...

Страница 71: ...s 3 USB port Connects the printer to a computer using a USB cable 4 Power supply with port Connects the printer to a power source 5 Duplex unit Prints on both sides of a sheet of paper and removes pap...

Страница 72: ...Locations and connectors 5 3 Lexmark S500 Series System board J2 J3 J1 1 1 1 1 1 J28 J25 J26 J21 J22 J23 1 1 1 1 J24 PS1 J11 1 J4 1 J31 1 1 J5 J12 J14 1 J18 J20 USB KTS Lithium battery CR2032...

Страница 73: ...rt carrier motor Red black 1 2 30 V J3 Purge pump motor Red yellow 1 2 30 V J4 Power supply Blue black 1 2 30 V J5 Scanner motor Green white red blue J11 Not used J12 Wireless INA card J14 Control pan...

Страница 74: ...Locations and connectors 5 5 Lexmark S500 Series INA card INA card connections Connector Description Pin number Value N A...

Страница 75: ...5 6 Service Manual Lexmark S500 Series RFID card RFID card connections Connector Description Pin number Value J4 J4 under shield...

Страница 76: ...ly when parts are replaced or as needed not on a scheduled basis Use grease to lubricate the following All gear mounting studs The left and right ends of the large feed roller at the side frames The c...

Страница 77: ...6 2 Service Manual Lexmark S500 Series...

Страница 78: ...number 1 Units mach Refers to the number of units actually used in the machine or product Units FRU Refers to the number of units packaged together and identified by the part number NS Not shown in th...

Страница 79: ...7 2 Service Manual Lexmark S500 Series Assembly 1 Covers 4 1 2 3 5 6 7 8 9 10...

Страница 80: ...s FRU Description 1 1 1 1 Paper 505 support tray 2 1 1 ADF scanner assembly lid 3 1 1 Scanner module assembly 4 1 1 INA wireless card 5 1 1 Midframe cover 6 1 1 Cable cover 7 1 1 Light pipe 8 1 1 Cont...

Страница 81: ...7 4 Service Manual Lexmark S500 Series Assembly 2 Electronics...

Страница 82: ...Index Units mach Units FRU Description 2 1 1 1 Encoder with spring 2 1 1 Carrier assembly with belts and cables 3 1 1 Wick 40X6350 4 1 1 RFID card assembly 5 1 1 Print engine assembly 6 1 1 System bo...

Страница 83: ...7 6 Service Manual Lexmark S500 Series...

Страница 84: ...ral information 1 1 L locations and connectors 5 1 lubrication specifications 6 1 M Maintenance approach 1 9 P parts catalog 7 1 covers 7 2 how to use 7 1 Plastic latches 4 2 preventive maintenance 6...

Страница 85: ...I 2 Service Manual Lexmark S500 Series...

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