M
AKE
SURE
THE
OPTION
IS
SELECTED
From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the
Chooser.
Paper trays
These are possible solutions. Try one or more of the following:
M
AKE
SURE
THE
PAPER
IS
LOADED
CORRECTLY
1
Open the paper tray.
2
Check for paper jams or misfeeds.
3
Make sure paper guides are aligned against the edges of the paper.
4
Make sure the paper tray closes properly.
R
ESET
THE
PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
M
AKE
SURE
THE
PAPER
TRAY
IS
INSTALLED
CORRECTLY
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may
not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation
that came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet.
Solving 2,000-sheet drawer problems
Try one or more of the following:
T
HE
ELEVATOR
TRAY
IS
NOT
WORKING
PROPERLY
•
Make sure the printer is properly connected to the 2,000-sheet drawer.
•
Make sure the printer is turned on.
•
Make sure that the power cord is plugged firmly into the back of the 2,000-sheet drawer.
•
If the tray is empty, then load paper in the tray.
•
Clear any jams.
T
HE
PAPER
FEED
ROLLERS
DO
NOT
TURN
TO
ADVANCE
PAPER
•
Make sure the printer is properly connected to the 2,000-sheet drawer.
•
Make sure the printer is turned on.
T
HE
PAPER
CONSISTENTLY
JAMS
IN
THE
DRAWER
•
Flex the paper.
•
Make sure the drawer is properly installed.
•
Make sure paper is loaded correctly.
Troubleshooting
177