Lexmark 08A0132 - E320 16PPM LASERPR 4MB-PAR USB 220V Скачать руководство пользователя страница 103 | Manualshive

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101

Troubleshooting

At the server, do these steps in the order shown before you call the Customer Support Center.

1

Make sure you are using TCP/IP for communications between the Windows server and the
MarkNet print server. For Windows NT Server 4.x or Windows 2000, use either TCP/IP or
LexLink.

2

Press the operator panel button with a brief button press to print a network settings page.

Look under the TCP/IP heading on the network setup page to see if the TCP/IP protocol is
turned on (activated) in the print server.

If TCP/IP is turned off, use the IPX protocol to activate it. Select the printer and then select the
TCP/IP task. Check the Enable box to activate TCP/IP.

3

Verify that the protocol that you are trying to use is installed properly on the server. (Hint: Start,
Settings, Control Panel, Network, Protocols). Look for TCP/IP or DLC (LexLink).

4

Issue a ping command to the print server.

ping

157.184.8.231

5

Establish an FTP session with the print server.

ftp

157.184.8.231

6

Using the FTP “put” command, print a file. The file you use with FTP can be in PCL or
PostScript emulations, PDF, HTML or any other language the printer understands. If the file
prints, this confirms the TCP/IP protocol is working properly in the MarkNet print server.

put mytest.ps or
put mytest.txt

7

Reset both the print server and the printer.

8

If possible, shut down Windows NT Server and restart the server. There could be a spooler
problem that requires a restart.

9

Try printing again.

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Содержание 08A0132 - E320 16PPM LASERPR 4MB-PAR USB 220V

Страница 1: ...www lexmark com User s Reference April 2001 Lexmark E320 E322 ...

Страница 2: ......

Страница 3: ...er 4 Setting up a print job 10 Printing from a Windows environment 10 Printing from a Macintosh computer 11 Chapter 5 Choosing the right print media 13 Media types and sizes 13 Chapter 6 Printer media sources 15 Chapter 7 Loading paper 17 In tray 1 17 In the manual feed 19 In the optional tray 2 21 Chapter 8 Loading transparencies 24 In tray 1 24 In the manual feed 26 Chapter 9 Loading envelopes 2...

Страница 4: ...1 Installing the new print cartridge 42 Chapter 15 Recycling the print cartridge 44 Chapter 16 Ordering supplies 45 Chapter 17 Clearing jams 46 Chapter 18 Understanding the operator panel lights 51 Chapter 19 Solving print quality problems 72 Resetting user defaults 77 Using the special function menu 77 Restoring factory defaults 78 Using Hex Trace mode 79 Using print quality test pages 80 Advance...

Страница 5: ...hoosing NPRINTER RPRINTER or PSERVER 103 NPRINTER vs PSERVER in IntraNetWare NetWare Directory Services NDS 103 NPRINTER in IntraNetWare NDS 103 PSERVER in IntraNetWare NDS 104 RPRINTER vs PSERVER in NetWare 3 x 104 RPRINTER in NetWare 3 x 104 PSERVER in NetWare 3 x 105 Troubleshooting 105 Queue based printing 105 AppleTalk 106 Finding the default AppleTalk name 106 Creating a desktop printer icon...

Страница 6: ...ces 114 Federal Communications Commission FCC compliance information statement 114 Industry Canada compliance statement 114 Avis de conformité aux normes d Industrie Canada 115 European Community EC directives conformity 115 Japanese VCCI notice 115 German acoustics statement 115 Energy Star 116 Laser notice 116 Index 117 ...

Страница 7: ...rt the printer or display an error code Press the operator panel with a long button press hold until all the lights come on to reset the printer or to select a setting in the special function menu Item Lexmark E320 Lexmark E322 Lexmark E322n Base memory 4MB 8MB 16MB Maximum memory 68MB 72MB 80MB Emulations PCL 5e and Macintosh compatibility PostScript Level 2 and PCL 6 PostScript Level 2 and PCL 6...

Страница 8: ...in the top output bin Manual feed Load a single sheet of paper other media Use for transparencies labels envelopes and card stock Paper guides Adjust the width of the media in tray 1 and the manual sheet feeder Operator panel lights Check the status of your printer Top output bin Stack printed documents face down Front output door Print on special media for example card stock or labels Optional tr...

Страница 9: ...ght is blinking is busy receiving or processing data Toner Low light is on alerts you the toner is getting low Load Paper light is on prompts you to load media in tray 1 manual feed or tray 2 if installed Paper Jam light is on detects a jam Error light is on cover is open or the print cartridge is not installed Press Button light is on prompts you to press the operator panel button ...

Страница 10: ...inter conditions such as printer status or the printer requires attention for example out of paper or the printer requires servicing For a complete list of light messages see Understanding the operator lights Light is on Light is off Light is blinking Light is blinking slowly Press button ...

Страница 11: ...My Computer icon 3 Double click the Printer icon A list of available printers appears 4 Double click the printer you are using to print the job A list of print jobs appears 5 Select the job you want to cancel 6 Press the Delete key on the keyboard From a Macintosh computer When you send a job to print the printer icon appears on the desktop 1 Double click the printer icon on your desktop A list of...

Страница 12: ...aper loaded in tray 1 but you want to print a letter on letterhead paper and an envelope 1 Load letterhead with the top of the page pointing down facing you in tray 1 2 From your software application open the file you want to print 3 From the File menu select Print or Printer Setup to open your printer driver 4 Verify the correct printer is selected in the dialog box 5 In the Print Setup dialog bo...

Страница 13: ...lity from the Lexmark Web site www lexmark com If you need an explanation about a printer setting help is just a click away Click the Help box in the bottom right corner of any dialog box Move your cursor to the setting in question and press F1 or right click your mouse Printing from a Macintosh computer For example you are using Mac OS 9 and want to print a letter on letterhead paper and an envel...

Страница 14: ... the manual feed 2 From the File menu select Page Setup 3 From the Paper Size setting select the size envelope you want 4 Change Orientation to Landscape 5 Click OK to close the Page Setup dialog box 6 Go back to the File menu and select Print 7 From Paper Source select Envelope 8 Click Print to send the job to print ...

Страница 15: ...ssive curl Are stuck together Are damaged in any way Contain windows holes perforations cutouts or embossing Use metal clasps string ties or metal folding bars Have postage stamps attached Have any exposed adhesive when the flap is in the sealed position Do not use labels that have exposed adhesive on the sheets Do not print a large number of labels continuously Use card stock with a maximum weigh...

Страница 16: ...9 mm Maximum 8 5 x 11 7 in 216 mm x 297 mm 17 43 lb 64 163 g m2 Tray 1 10 sheets Manual feed 1 sheet Index Bristol Minimum 3 x 5 in 76 2 x 127 mm 16 90 lb In Bristol 120 163 g m2 Tray 1 10 cards Manual feed 1card Tag card stock Maximum 8 5 x 14 in 216 mm x 356 mm 50 100 lb tag 75 163 g m2 Tray 1 10 cards Manual feed 1 card Media Size Weight Capacity ...

Страница 17: ...d for a single piece of paper transparency envelope label or index card An exit output bin on top of the printer holds up to 100 sheets The single sheet front output door provides a straight through paper path for special media such as transparencies envelopes labels card stock or index cards reducing curling and potential paper jams Tray 1 Manual feed Top output bin Front output door Tray 2 Paper...

Страница 18: ...16 To increase paper capacity you can purchase the optional tray 2 which holds up to 250 sheets of paper ...

Страница 19: ...17 7 Loading paper In tray 1 1 Extend the rear paper support until you hear a click 2 Flex the sheets back and forth to loosen them then fan them ...

Страница 20: ...with the top of the page pointing down facing you Note Preprinted papers such as letterhead must be able to withstand temperatures up to 200 C 392 F without melting or releasing hazardous emissions 4 Slide the paper guides against the edges of the paper ...

Страница 21: ... 6 Select the paper size and type from your software application 7 Start your print job In the manual feed Use the manual feed to print one sheet of paper at a time 1 Extend the front paper support on the paper output bin until you hear a click 2 If loading letterhead paper insert one sheet of letterhead with the top of the page pointing down facing you Manual feed ...

Страница 22: ... and type from your software application 5 Start your print job 6 Briefly approximately one second push the operator panel button to start printing 7 When the Load Paper light blinks and the Press Button light comes on place another sheet in the manual feed 8 Push the operator panel button ...

Страница 23: ... 1 Grasp the tabs on either side of the tray and pull it completely out of the printer 2 Before loading paper push down on the metal plate until it locks into place 3 If loading A4 or legal sized paper extend the paper support ...

Страница 24: ...rhead face down with the top of the page entering the printer first 6 Do not exceed the stack height indicator overfilling the tray may cause paper jams 7 Make sure the paper is under both corner bucklers and lying flat in the tray 8 Slide the paper guides flush against the edges of the media Corner bucklers ...

Страница 25: ...23 9 Reinstall the tray firmly into the printer If the tray is not pushed all the way in the paper may not feed properly 10 Select the paper size from your software application 11 Start your print job ...

Страница 26: ...e recommend Lexmark Laser Printer Transparencies for letter size transparencies part number 70X7240 for A4 size transparencies part number 12A5010 In tray 1 1 Extend the rear paper support until you hear a click 2 To reduce curling or potential jams open the front output door for a straight through paper path ...

Страница 27: ...with the side you want to print on facing you Note Transparencies must be able to withstand temperatures of 200 C 392 F without melting or releasing hazardous emissions 5 Slide the paper guides against the edges of the transparencies 6 Select the paper type from your software application 7 Start your print job ...

Страница 28: ...ial jams open the front output door for a straight through paper path 2 Slide the paper guides flush against the edges of the transparency 3 Select the paper size and type from your software application 4 Start your print job 5 Briefly approximately one second push the operator panel button to start printing ...

Страница 29: ...27 6 When the Load Paper light blinks and the Press Button light comes on place another transparency in the manual feed 7 Push the operator panel button to print another transparency ...

Страница 30: ...lopes Load up to 10 envelopes in tray 1 or load envelopes one at a time in the manual feed In tray 1 1 Extend the rear paper support until you hear a click 2 Open the front output door for a straight through paper path ...

Страница 31: ... sealing excessive curling wrinkling or releasing hazardous emissions 4 Select the paper type from your software application 5 Start your print job In the manual feed Use the manual feed to print one envelope at a time If you experience problems feeding envelopes in tray 1 try printing them one at a time from the manual feed 1 Open the front output door for a straight through paper path ...

Страница 32: ... paper size and type from your software application 4 Start your print job 5 Briefly approximately one second push the operator panel button to start printing 6 When the Load Paper light blinks and the Press Button light comes on place another envelope in the manual feed 7 Push the operator panel button to print another envelope ...

Страница 33: ...nual feed or you can load up to 10 sheets of labels in tray 1 For more information on label printing refer to the Card Stock Label Guide on the Lexmark Web site at www lexmark com In tray 1 1 Extend the rear paper support until you hear a click 2 To reduce curling or potential jams open the front output door for a straight through paper path ...

Страница 34: ...ide you want to print on facing you Note Use labels with a pressure of 25 psi that can withstand temperatures of 200 C 392 F without releasing hazardous emissions 5 Slide the paper guides against the edges of the label sheets 6 Select the paper size and type from your software application 7 Start your print job ...

Страница 35: ...roblems feeding labels in tray 1 try printing one sheet at a time from the manual feed 1 Extend the front paper support on the paper output bin until you hear a click 2 Open the front output door for a straight through paper path 3 Load the label sheet with the side you want to print on facing you ...

Страница 36: ...r software application 6 Start your print job 7 Briefly approximately one second push the operator panel button to start printing 8 When the Load Paper light blinks and the Press Button light comes on place another label sheet in the manual feed 9 Push the operator panel button to print another label sheet ...

Страница 37: ...Load one sheet of card stock or one index card at a time in the manual feeder For more information on card stock printing refer to the Card Stock Label Guide on the Lexmark Web site at www lexmark com In tray 1 1 Extend the rear paper support until you hear a click 2 For best results open the front output door for a straight through paper path ...

Страница 38: ...against the edges of the card stock 5 Select the paper size and type from your software application 6 Start your print job In the manual feed Use the manual feed to print one sheet of card stock or one index card at a time If you experience problems feeding index cards in tray 1 try printing them one at a time from the manual feed 1 Open the front output door for a straight through paper path 2 Lo...

Страница 39: ...ftware application 5 Start your print job 6 Briefly approximately one second push the operator panel button to start printing 7 When the Load Paper light blinks and the Press Button light comes on place another index card in the manual feed 8 Push the operator panel button to print another sheet of card stock ...

Страница 40: ... Follow the instructions from your driver s pop up menu to print the corresponding back side to each page Although you can use tray 1 or the optional tray 2 to print the first side of the duplex job only use tray 1 to print the second side You can also choose how you want your job duplexed Long Edge or Short Edge Long Edge means pages are bound along the long edge of the page left edge for portrai...

Страница 41: ...39 Short Edge means the pages are bound along the short edge of the page Back of sheet Front of sheet Back of sheet Front of sheet Landscape Portrait ...

Страница 42: ...nting drafts conserve toner by changing the Print Darkness setting in your printer driver The settings range from Very Light to Very Dark Selecting the Light setting conserves toner Reduce paper consumption by using the manual duplex feature to print on both sides of the paper ...

Страница 43: ... is getting low on toner Note On the Lexmark E320 the Toner Low light does not come on if the standard 1 500 page print cartridge is installed Removing the print cartridge and shaking it lets you print more pages before replacing it When it s time to replace the cartridge 1 Use the finger tab to pull down the printer cover ...

Страница 44: ...nteed if you do The printer warranty does not cover damage caused by using refilled cartridges Installing the new print cartridge 1 Take the new print cartridge out of the bag 2 Pull off the plastic piece attached to the ends of the print cartridge Discard the plastic piece and foam protective packaging 3 Shake the cartridge to distribute the toner evenly 4 Insert the print cartridge a Align the c...

Страница 45: ...er 6 Place the used cartridge in the bag and follow the instructions on the print cartridge box to send it back to Lexmark To get the maximum benefit from your print cartridge Do not remove the print cartridge from its packaging until you are ready to install it Store print cartridges in the same environment as the printer Do not remove the print cartridge from the printer except to replace it or ...

Страница 46: ...e of the box to send the used cartridge back to Lexmark If a prepaid shipping label is not available for your country contact the place where you bought your printer for additional recycling information WARNING Lexmark does not recommend refilling used printer cartridges or purchasing refilled cartridges from a third party Print quality and printer reliability cannot be guaranteed if you do The pr...

Страница 47: ...o order a new print cartridge there are two Prebate print cartridges and two regular priced print cartridges specifically designed for your printer Prebate print cartridge part number1 Average yield Print coverage approximate 08A0476 Prebate Print Cartridge 3 000 pages 5 08A0478 High Yield Prebate Print Cartridge 6 000 pages 1 Sold at a special price with the understanding that you return your emp...

Страница 48: ...r the Paper Jam light prompts you to clear the paper path If media has just started to feed from tray 1 when the jam occurs 1 Pull the media straight up out of tray 1 2 Press the operator panel button or open and close the printer cover to resume printing ...

Страница 49: ...he media CAUTION Avoid touching the fuser it may be hot 4 If the media is jammed tightly behind the roller or if you just can t get a grip on it close the cover open the front output door and pull out the paper 5 Make sure there is no more media in the printer 6 Reinstall the print cartridge 7 Close the printer cover to resume printing A jam may occur if the output bin is too full and the media is...

Страница 50: ...or more menu settings pages The paper removes any remaining adhesive in or on the fuser Note Serious damage to your printer may occur if adhesive labels remain in the fuser Call for service If the jam occurs as the paper exits the optional tray 2 into the printer 1 Open the printer cover 2 Remove the print cartridge the cartridge may be warm 3 Gently pull the paper toward you 4 Reinstall the print...

Страница 51: ...he printer Note you will lose the rest of the print job 2 Lift the printer off the support unit 3 Clear the jam 4 Align the printer with the front of the support unit and place it on top of the support unit 5 Turn on the printer and resend your print job ...

Страница 52: ...50 If the jam occurs just after the paper feeds from tray 2 1 Pull tray 2 all the way out 2 Reach inside and gently pull the paper toward you 3 Reinstall the tray and resume printing ...

Страница 53: ...press the operator panel with a double button press press and release twice quickly to display additional error codes or to scroll through the Special Function menu settings Press the operator panel with a long button press hold until all the lights come on to reset the printer or to select a setting in the special function menu The following table shows the most common light sequences Just click ...

Страница 54: ... or the optional tray 2 and toner low page 60 Print side two of your duplex print job page 61 Jam page 61 Jam and toner low page 62 Top cover open or print cartridge is not installed page 62 Top cover open and toner low page 63 Print cartridge error page 63 Common light sequences Ready Data Toner Low Load Paper Paper Jam Error Press Button Printer condition Go to page ...

Страница 55: ...4 Flash memory full and toner low page 64 Reset user defaults page 77 Solving print quality problems Secondary error code light sequences Ready Data Toner Low Load Paper Paper Jam Error Press Button Printer condition Go to page Secondary error code page 65 Secondary error code and toner low page 65 Memory full page 66 Complex page page 67 Short paper page 67 Toner low intervention page 68 Resoluti...

Страница 56: ...function menu light sequences Ready Data Toner Low Load Paper Paper Jam Error Press Button Printer condition Go to page Restore factory defaults page 78 Solving print quality problems Hex Trace mode page 79 Solving print quality problems Print test quality print pages page 80 Solving print quality problems Service error page 71 Advanced troubleshooting mode page 81 Advanced troubleshooting Seconda...

Страница 57: ...The printer is ready to receive and process data In addition the toner in the print cartridge is getting low What you can do Send a print job Print a test page by pushing the operator panel button with a brief button press Remove the print cartridge and shake it to extend the life of the cartridge Replace the print cartridge Cancel the job Push the operator panel until all the lights come on to re...

Страница 58: ... printer is busy receiving or processing data or printing a test page In addition the toner in the print cartridge is getting low What you can do Remove the print cartridge and shake it to extend the life of the cartridge Replace the print cartridge Cancel the job Push the operator panel button until all the lights come on to reset the printer Note The Toner Low light does not come on if the stand...

Страница 59: ...rinter is waiting until a print timeout occurs or until it receives additional data In addition the toner in the print cartridge is getting low What you can do Print data stored in the printer buffer by pushing the operator panel button with a brief button press or Remove the print cartridge and shake it to extend the life of the cartridge Replace the print cartridge Note The Toner Low light does ...

Страница 60: ... printer is flushing corrupted print data In addition the toner in the print cartridge is getting low What you can do Wait until the operator panel returns to Ready Data to print other jobs Remove the print cartridge and shake it to extend the life of the cartridge Replace the print cartridge Note The Toner Low light does not come on if the standard 1 500 page print cartridge is installed in the E...

Страница 61: ... printer prompts you to load a single sheet of media in the manual feed In addition the toner in the print cartridge is getting low What you can do Load media with the side to be printed facing the front of the printer into the manual feed Push the operator panel button to resume printing Remove the print cartridge and shake it to extend the life of the cartridge Replace the print cartridge Note T...

Страница 62: ...t the printer What this light sequence means The printer is out of media or envelopes or the media did not feed properly In addition the toner in the print cartridge is getting low What you can do Load media into tray 1 or the optional tray 2 and push the operator panel button to resume printing Check that the media is loaded correctly in tray 1 or the optional tray 2 Remove the print cartridge an...

Страница 63: ...rint job in tray 1 using the instructions in the driver pop up menu to orient the pages correctly What this light sequence means The printer detects a paper jam What you can do Open the printer cover clear all media from the paper path and close the cover to resume printing See Clearing jams for more information ...

Страница 64: ...more information Remove the print cartridge and shake it to extend the life of the cartridge Replace the print cartridge Note The Toner Low light does not come on if the standard 1 500 page print cartridge is installed in the E320 What this light sequence means The printer top cover is open or the print cartridge is not installed What you can do Close the cover to display the light sequence that a...

Страница 65: ... print cartridge and shake it to extend the life of the cartridge Replace the print cartridge Note The Toner Low light does not come on if the standard 1 500 page print cartridge is installed in the E320 What this light sequence means The print cartridge is not installed or the printer detects a print cartridge error Replace it What you can do If the print cartridge is not installed install it If ...

Страница 66: ... printer flash memory is full In addition the toner in the print cartridge is getting low What you can do Print data without saving it in flash memory by pushing the operator panel button with a brief button press Remove the print cartridge and shake it to extend the life of the cartridge Replace the print cartridge Cancel the job Push the operator panel button until all the lights come on to rese...

Страница 67: ...What you can do From the special function menu press the operator panel button with a double button press to display the specific error What this light sequence means The printer has one of the following errors Memory is full Received a page that is too complex to print Received a page that is shorter then the page set Reduces the resolution of a formatted page to 300 dpi before printing Has a PPD...

Страница 68: ...e the print cartridge What this light sequence means when you press the operator panel button with a double button press from the special function menu The printer memory is full What you can do Reduce the complexity of the job and or the resolution Press the operator panel button with a brief button press to resume printing Cancel the job Push the operator panel button until all the lights come o...

Страница 69: ... this light sequence means when you press the operator panel button with a double button press from the special function menu The paper length is too short to print the formatted data This occurs when the printer does not know the media size loaded in the tray or there is a problem feeding the media What you can do Make sure the print media you loaded is large enough Open the printer cover clear t...

Страница 70: ...sh the operator panel button until all the lights come on to reset the printer What this light sequence means when you press the operator panel button with a double button press from the special function menu The printer has run out of memory while formatting a page and is forced to reduce the resolution to 300 dpi before printing it What you can do Push the operator panel button to resume printin...

Страница 71: ...ton until all the lights come on to reset the printer What this light sequence means when you press the operator panel button with a double button press from the special function menu The printer doesn t have enough memory to save the data in the buffer What you can do Install additional memory Push the operator panel button with a brief button press to resume printing Cancel the job Push the oper...

Страница 72: ... you press the operator panel button with a double button press from the special function menu The printer has an error communicating with the host computer This light sequence is displayed if Your printer is connected to the network but it can t detect the print server when you first turn the printer on The computer attempts to communicate with the printer through the parallel port but the port s...

Страница 73: ...arallel port enabled or USB port enabled in Advanced Troubleshooting What this light sequence means when you press the operator panel button with a double button press from the special function menu The printer has a service error and printing has stopped What you can do Turn the printer off and back on If the lights are still blinking contact the place where you bought your printer ...

Страница 74: ...on toner 1 Remove the print cartridge 2 Shake it from side to side to redistribute the toner 3 Reinstall it Make sure you are using recommended print media see Media types and sizes If you are printing on special media for example card stock or labels be sure you selected the correct paper type in the printer driver The printer detects a print cartridge error Replace it Toner smudges appear on the...

Страница 75: ... cartridge is installed in the E320 printer Remove the print cartridge and shake it from side to side to redistribute the toner Replace the print cartridge The Toner Low light is on Remove the print cartridge and shake it to extend the life of the cartridge Replace the print cartridge Solid black areas on transparencies or paper contains white streaks Choose a different fill pattern in your softwa...

Страница 76: ...idge is installed Make sure the parallel or USB cable is firmly plugged into the connector on the back of the printer Press the operator panel button with a brief button press to print a menu settings page to determine if the problem is with the printer or the computer If you can print a menu settings page the problem is in the computer or the software application If you cannot print a menu settin...

Страница 77: ...s selected from the printer driver Do not overfill the tray The paper fails to feed from the optional tray 2 Make sure the optional tray 2 is selected from the printer driver Make sure the tray is pushed all the way in Make sure the metal plate is pressed down before inserting it into the printer Note After the tray is inserted the metal plate springs back up so the paper can feed into the printer...

Страница 78: ...stScript Level 2 emulation the printer is flushing data Ready Data and Error indicator lights are blinking Make sure you are using the correct PostScript driver The E320 does not support PostScript The printer doesn t have enough memory to print the job Install more memory You want to use manual duplex but cannot find it on your printer driver Your printer driver may not support manual duplex Go t...

Страница 79: ...function menu Printer settings for solving print quality problems are found in the special function menu restore factory defaults Hex Trace print quality test pages and advanced troubleshooting mode To enter the special function menu 1 Turn off the printer 2 Open the top cover 3 Turn the printer back on 4 When the Error light comes on indicating the top cover is open press and release the operator...

Страница 80: ...problems 1 Enter the special function menu 2 Press and release the operator panel button twice quickly double button press until the Toner Low light comes on and the two bottom lights blink 3 Press the operator panel with a long button press hold until all the lights come on to reset the printer to the original factory defaults Once the settings are returned to the factory default values the print...

Страница 81: ...button twice quickly double button press three times until the Paper Jam light comes on and the two bottom lights blink 3 Press the operator panel button with a long button press hold until all the lights come on to select the Hex Trace setting 4 Press the operator panel button with another long button press to initiate Hex Trace Data sent to the printer is printed out in hexadecimal and character...

Страница 82: ...iate Print Quality Test Pages Three pages print to help you evaluate print quality The first page has registration marks the second page is gray and the third page is black Once the paper exits into the output bin the printer returns to the Ready state 4 Use the test pages to isolate problems such as print is too light toner streaks and so on See the Troubleshooting tables for solutions to these p...

Страница 83: ...2 Setup Utility from the Lexmark Web site www lexmark com The following settings can be selected in troubleshooting mode To enter this advanced troubleshooting mode you must be in the Special Function Menu 1 Turn off the printer 2 Open the top cover 3 Turn the printer back on 4 When the Error light comes on indicating the top cover is open press the operator panel button with a double button press...

Страница 84: ...ress the operator panel until all the lights come on to initiate the advanced troubleshooting mode When the printer is in the advanced troubleshooting mode the operator panel lights take on new meanings based on their function This illustration represents the operator panel settings in the advanced troubleshooting mode when an operator panel light is on ...

Страница 85: ...ur printer encounters a memory shortage when trying to print a job and you are not using the parallel port turn off Parallel Port Enabled to free up memory Press the operator panel button with a brief button press to scroll through the settings Off On Auto Press the operator panel button with a long button press to select and save the Off setting As the setting is saved all operator panel lights r...

Страница 86: ...s Parallel Protocol is set to Fastbytes the factory default When the protocol is set to Fastbytes the printer receives information at a much faster transmission rate provided the host computer supports Fastbytes When the protocol is set to Standard the printer receives transmission at a normal transmission rate Press the operator panel button with a brief button press to scroll through the setting...

Страница 87: ...is setting determines if the parallel port data is sampled on the leading or trailing edge of strobe If Parallel Mode 2 is set to On the parallel port data is sampled on the leading edge of strobe The parallel port data is sampled on the trailing edge of strobe if Parallel Mode 2 is set to Off Press the operator panel button with a brief button press to scroll through the settings On Off To turn o...

Страница 88: ...next menu item USB Port Enabled Turn off the printer to exit the advanced troubleshooting mode USB Port Enabled is set to Auto the factory default The Universal Serial Bus USB cable lets you connect a variety of devices to your computer with a single cable Press the operator panel button with a brief button press to scroll through the settings Off On Auto Press the operator panel button with a lon...

Страница 89: ... item PPDS Activated Turn off the printer to exit the advanced troubleshooting mode For E322 and E322n printers PPDS Activated is set to Off the factory default Turn PPDS Activated on when working in applications using the PPDS datastream Press the operator panel button with a brief button press to scroll through the settings On Off Press the operator panel button with a long button press to selec...

Страница 90: ...is Off and Auto LF after CR is Off If the Press Button light is on Auto CR after LF is On and Auto LF after CR is Off If the Press Button light is blinking Auto CR after LF is Off and Auto LF after CR is On Press the operator panel button with a brief button press to scroll through the settings Press the operator panel button with a double button press to scroll to the next menu item Parallel Mode...

Страница 91: ... Has a power outage occurred in your area Is a print cartridge installed in your printer Is the printer cover closed completely If all else fails try turning your printer off and back on again If your printer is still not operating properly call for service If you are able to print briefly press the operator panel button to print a test page which lists the printer model type and other information...

Страница 92: ...example if a MarkNet XI physically attaches a printer to an Ethernet network then a NetWare client and an AppleTalk user can send print jobs to the printer simultaneously The print jobs are processed on a first come first served basis Connect the hardware Instructions on connecting the Ethernet cable to your Lexmark E320n Printer can be found in the printer Setup Book To view the Setup Book from t...

Страница 93: ...ttached to the same IP subnet as the print server Make sure the DHCP server has scope defined for the subnet Ensure that the DHCP server provides the following options If you are using a WINS server telnet to port 9000 to set the print server host name Print Server TCP IP Setup Utility The Print Server TCP IP Setup Utility is a simple way to set the IP address and other important IP parameters in ...

Страница 94: ...ample on many UNIX computers you would type something similar to the following example arp s ether 157 184 8 231 00 04 00 30 00 44 If you need help and are using a UNIX system try the man page for ARP 3 Use telnet to access the print server For UNIX systems use the following command telnet 157 184 8 231 9000 where address is the print server host name or print server IP address in dotted decimal f...

Страница 95: ... to the MarkNet resident web page 7 If you have trouble printing from an application the problem might be the way your workstation or application is set up a Try printing from some other application If the job prints from the second application the problem is with the first application b Make sure you are using the current version of the driver for the problem application 8 Try printing again Step...

Страница 96: ...inter Network Support TCP IP 8 When the list of printers is offered select the model of the printer you want to install and then click Add 9 When the printer appears in the Selected Printers list click Next 10 On the Drivers and Bi Di support tabs modify any settings you want On the Bi Di support tab remove the check mark from the status window if you do not want this function Note The status wind...

Страница 97: ... is assigned to the printer 7 Press the operator panel button with a brief button press to print a test page to verify printer installation If the Printer Properties window is still open click Print Test Page on the General tab If you have closed the Printer Properties do the following a Click Start Settings Printers b Click File Properties c On the General tab click Print Test Page When a test pa...

Страница 98: ...stallation When prompted for a reboot answer Yes Exit the CD if necessary Files are copied to the computer and printer objects are created in the Windows printers folder A message appears when installation is complete Part 2 Create a Network Port 1 Click Start Settings Printers 2 Select the printer you just created 3 Click File Properties 4 Click Details and then Add Port 5 Click Network Printer M...

Страница 99: ... up Part 1 Installing printer drivers and TCP IP network support 1 Launch the drivers CD If you still have the CD running click Back to return to the first screen 2 Click Printer Software 3 Click the icon to install the version of software on the CD 4 Agree to the license agreement 5 Select Custom Install and then click Next 6 When asked where you want the software installed click Local Computer 7...

Страница 100: ...me that reminds you of the printer such as E322_lab4 This name eventually appears in the list of available ports b Select the IP address of your printer from the list If the address is not listed then click Enter TCP IP address or Name of Print Server and then type the address in the IP address text box If you don t know the IP address press the operator panel button to print a network setup page ...

Страница 101: ... to the printer The printer is now shared and ready to be installed on network clients Install a shared printer on network clients Select one of the following ways to install a shared printer on network clients Setting up clients point and print 1 On the Windows desktop of the client computer double click Network Neighborhood 2 Locate the host name of the server computer and then double click the ...

Страница 102: ...Server 4 Select the network printer from the Shared printers list If the printer is not listed type the path of the printer in the text box The path will look similar to the following server host name shared printer name The server host name is the name of the server computer that identifies it to the network The shared printer name is the name assigned during the server installation process 5 Cli...

Страница 103: ... Check the Enable box to activate TCP IP 3 Verify that the protocol that you are trying to use is installed properly on the server Hint Start Settings Control Panel Network Protocols Look for TCP IP or DLC LexLink 4 Issue a ping command to the print server ping 157 184 8 231 5 Establish an FTP session with the print server ftp 157 184 8 231 6 Using the FTP put command print a file The file you use...

Страница 104: ...xisting Program Group and then click OK The Network Printer Utility is installed on the workstation in a directory called netprint 2 On the Windows desktop click Start Lexmark Network Printer Utility This program finds all the network printers containing on board network functionality or MarkNet internal printer servers that are on the same sub net It will also find any printers attached to MarkNe...

Страница 105: ... NDS Print servers are fully supported in IntraNetWare NDS using either NetWare NPRINTER or PSERVER If you use bindery emulation you cannot use NPRINTER NPRINTER in IntraNetWare NDS Advantage of using NPRINTER in NDS Does not require a NetWare server user license Disadvantages of using NPRINTER in NDS Little information is available about the print job After a job leaves a print server queue it is...

Страница 106: ...n NDS Requires a NetWare server user license for each PSERVER device Also in IntraNetWare you can pool printers by assigning a single print queue to multiple printers or share printers by assigning multiple print queues to a single printer Be careful when configuring pooled printer environments because the printers need to have the same capabilities in terms of printer data stream and resources su...

Страница 107: ...t servers can connect to as many as 16 file servers with a total of 32 queues per print server distributed any way you want among the servers Disadvantage of using PSERVER in NetWare 3 x Requires a NetWare server user license for each PSERVER device Troubleshooting If you are having trouble with your print server on a NetWare network do these steps in the order shown Queue based printing 1 Press t...

Страница 108: ...an select from The new printer is in the default zone for the network Select this zone If you don t know which zone to select look on the network setup page under AppleTalk for Zone 3 Select the new printer If you don t know which printer to select look on the network setup page under AppleTalk The default name of the printer is listed beside Name 4 Click Create 5 If prompted to select a PPD PostS...

Страница 109: ... If you haven t already done so install MarkVision On the drivers CD click Install printer software Do a Custom Install and select MarkVision 2 Launch MarkVision 3 Click View and then Select Zones 4 Select the zone that contains the new printer 5 Find the new printer in the list and highlight it 6 To specify the printer name you prefer click Adapter Settings 7 Select Parallel from the settings pop...

Страница 110: ... the print server To find out press the operator panel button to print a network setup page and look in the paragraph under AppleTalk 2 Make sure the status of the MarkNet print server is connected To find out look on the network setup page for Status 3 Do you see the printer in the Chooser If no restart the Macintosh workstation and look again If yes make sure the printer name in the Chooser exac...

Страница 111: ...iting for data A print job is active When the Test button is pressed a network setup page is sent from the print server to the printer A flash file is being downloaded over the network The print server is processing a Flash file Do not turn off the printer while the print server is processing Flash you may damage the firmware The lights cycle on and off starting at the top and traveling down befor...

Страница 112: ...ld be 0 1 2 3 4 5 6 7 8 or 9 POST error Power on self test error During start up a hardware failure was detected on the print server Press the Menu and Test buttons simultaneously to reset the print server If the problem reoccurs call Customer Support binary 9 for 1 sec binary 6 for 1 sec repeat continuously The print server is not connected to the network Print a network setup page and look under...

Страница 113: ...e technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments about this publication may be addressed to Lexmark International Inc Department F95 032 2 740 West New Circle Road Lexington Kentucky 40550 U S...

Страница 114: ...gistered trademark of the Hewlett Packard Company PCL is Hewlett Packard Company s designation of a set of printer commands language and functions included in its printer products This printer is intended to be compatible with the PCL language This means the printer recognizes PCL commands used in various application programs and that the printer emulates the functions corresponding to the command...

Страница 115: ...that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions Cautions and warnings CAUTION A caution identifies something that might cause you harm WARNING A warning identifies something that might damage your print...

Страница 116: ...he interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult your point of purchase or service representative for additional suggestions The manufacturer is not responsible for any radio or...

Страница 117: ...ltage limits A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support Lexmark International S A Boigny France This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950 Japanese VCCI notice The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval numb...

Страница 118: ...s determined that this product meets the Energy Star guidelines for energy efficiency Laser notice The printer is certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 825 Class I laser products are not considered to be hazardous The printer contains in...

Страница 119: ...vice 71 flushing data 58 memory full 64 print cartridge error 63 print cartridge not installed 62 63 printer top cover open 62 63 executive 19 loading 19 manual feed 19 tray 1 17 tray 2 21 F factory defaults restore 78 Fastbytes 84 features 6 Flushing light 58 Font Error light 69 H hex trace mode 79 Host Interface Error light 70 I Insufficient Defrag Memory Error light 70 L labels 31 33 loading 31...

Страница 120: ...tions 109 print a network setup page 90 print to a queue 93 printer features 6 printer hardware updating 107 printing 106 AppleTalk network 106 PSERVER 103 Q queue based non NPDS printing 102 R Ready Data light 55 recycling supplies 44 replacing the print cartridge 41 reset user defaults 77 Resetting user defaults 77 Resolution Reduction Warning light 68 Resource Save Off Error light 69 restore fa...

Страница 121: ...quality problems 72 73 print quality test pages 80 printing problems 74 75 76 resetting user defaults 77 restore factory defaults 78 TCP IP 101 U United Kingdom Telecommunications Act 1984 115 USB 87 NPA Mode 87 Port Enabled 86 user defaults resetting 77 W Waiting light 57 ...

Страница 122: ...120 ...

Страница 123: ...nd Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries 2000 Lexmark International Inc 740 West New Circle Road Lexington Kentucky 40550 ...

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