LevelOne WBR-1101TX User Guide
Dial-in Access
Problem 1:
Remote PC can't connect to the LevelOne WBR-1101TX.
Solution 1:
Check the settings on the LevelOne WBR-1101TX
•
Dial-in is Enabled.
•
User has been created, and has Dial-in permission.
•
Call-back settings are correct for this user.
•
Modem settings are correct.
•
Both the LevelOne WBR-1101TX and the remote PC are using the
same settings for the login authentication (PAP, CHAP, MSCHAP).
Check the Modem
•
Modem is properly connected and powered on.
•
The modem is working correctly, and the Remote user is dialing the
correct telephone number for the modem.
This can be checked by listening to the modem. You should hear the
LevelOne WBR-1101TX's modem answer the incoming call.
•
If the call is received but not answered, the modem's "Auto-
answer" feature is turned OFF. To turn it on, add the appropriate
AT command to the
Initial String
in the on the LevelOne WBR-
1101TX's
Modem Properties
screen. See Chapter 6 for details of
the
Modem Properties
screen, and Appendix C for more informa-
tion on AT commands.
•
If the call is answered, but no connection is established, then ei-
ther the modems are unable to negotiate a connection, or the login
to the LevelOne WBR-1101TX has failed.
This can be checked by examining the Log file for the Remote
PC. See
Finding the current Initial String
in Appendix C for in-
structions on enabling and viewing the Log file.
Check the Remote PC
•
Ensure that both the LevelOne WBR-1101TX and the remote PC are
using the same settings for the login authentication (PAP, CHAP,
MSCHAP).
•
When prompted for "User Name" and "Password", the remote user
must enter the correct
User Name
and
Password
, as configured on the
LevelOne WBR-1101TX's
User Details
screen.
•
The modem Log file on the remote PC may provide useful informa-
tion about the cause of the connection failure. See
Initial String
in Appendix C for instructions on enabling and viewing
the Log file.
Problem 2:
Remote PC can connect, but can't access LAN resources.
Answer 2:
You can only access LAN resources which use TCP/IP, such as Web, FTP
and E-Mail Servers. Microsoft networking and similar services are not
available.
Problem 3:
On the LAN, there is an IP Address conflict involving the Dial-in PC.
How do I set the IP Address allocated to the Dial-in PC?
Answer 3:
This problem can only occur if the LevelOne WBR-1101TX's DHCP
S
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