Lenovo ThinkStation P710, Руководство по техническому обслуживанию аппаратной части

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Some application programs do not work as expected.
Solutions:
1. Check whether the problem is caused by an application program.
a. Ensure that the software is compatible with your computer. Refer to the information supplied with
the software for more information.
b. Verify that other software works properly on your computer.
c. Verify that the software you are using works on another computer.
2. If the problem is caused by an application program:
• Refer to the printed documentation that comes with the program or the help system of the program
for troubleshooting information.
• Update the program. See “Keeping your computer current” on page 56.
• Uninstall the program and then reinstall it. To download a program that is preinstalled on your
computer, go to http://www.lenovo.com/support and follow the instructions on the screen.
A device does not work properly due to device driver problems.
Solution:
Update the device driver. See “Keeping your computer current” on page 56.
Diagnostics
Note: If you are using a Windows operating system other than Windows 7 or Windows 10, go to
http://www.lenovo.com/diags for the diagnostics information for your computer.
The diagnostic program is used to test hardware components of your computer. The diagnostic program also
can report operating-system-controlled settings that interfere with the correct operation of your computer.
Lenovo Solution Center
The Lenovo Solution Center program is the diagnostic program preinstalled on your computer. The program
enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system
information collection, security status, and support information, along with hints and tips for maximum
system performance.
To open the Lenovo Solution Center program, see “Accessing a program on your computer” on page 44. For
more information about using the program, refer to the help system of the program.
If you are unable to isolate and repair the problem yourself after running Lenovo Solution Center, save
and print the log files created by the program. You might need the log files when you speak to a Lenovo
technical support representative.
UEFI diagnostic program
A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and
internal storage devices, view system information, and check and recover bad sectors on internal storage
devices.
To run the UEFI diagnostic program, do the following:
1. Turn on the computer. If the computer cannot be turned on, go to Basic procedure for resolving
computer problems. If an error code is displayed, go to “Symptom-to-FRU index” on page 92 for
error code descriptions and troubleshooting hints.
Chapter 7
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Troubleshooting, diagnostics, and recovery
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