Problem determination tips
Due to the variety of hardware and software combinations that can be
encountered, use the following information to assist you in problem determination.
If possible, have this information available when requesting assistance from Service
Support and Engineering functions.
v
Machine type and model
v
Processor or hard disk upgrades
v
Failure symptom
– Do diagnostics indicate a failure?
– What, when, where, single, or multiple systems?
– Is the failure repeatable?
– Has this configuration ever worked?
– If it has been working, what changes were made prior to it failing?
– Is this the original reported failure?
v
Diagnostics version
– Type and version level
v
Hardware configuration
– Print (print screen) configuration currently in use
– BIOS level
v
Operating system software
– Type and version level
Note:
To eliminate confusion, identical systems are considered identical only if
they:
1.
Are the exact machine type and models
2.
Have the same BIOS level
3.
Have the same adapters/attachments in the same locations
4.
Have the same address jumpers/terminators/cabling
5.
Have the same software versions and levels
6.
Have the same Diagnostic Diskettes (version)
7.
Have the same configuration options set in the system
8.
Have the same setup for the operating system control files
Comparing the configuration and software set-up between “working and
non-working” systems will often lead to problem resolution.
42
Hardware Maintenance Manual
Содержание THINKSTATION D10
Страница 1: ......
Страница 2: ......
Страница 3: ...ThinkStation Hardware Maintenance Manual ...
Страница 17: ...Chapter 2 Safety information 11 ...
Страница 18: ...12 Hardware Maintenance Manual ...
Страница 19: ... 18 kg 37 lbs 32 kg 70 5 lbs 55 kg 121 2 lbs 1 2 Chapter 2 Safety information 13 ...
Страница 23: ...Chapter 2 Safety information 17 ...
Страница 24: ...1 2 18 Hardware Maintenance Manual ...
Страница 25: ...Chapter 2 Safety information 19 ...
Страница 26: ...1 2 20 Hardware Maintenance Manual ...
Страница 33: ...Chapter 2 Safety information 27 ...
Страница 34: ...28 Hardware Maintenance Manual ...
Страница 35: ...1 2 Chapter 2 Safety information 29 ...
Страница 39: ...Chapter 2 Safety information 33 ...
Страница 40: ...1 2 34 Hardware Maintenance Manual ...
Страница 44: ...38 Hardware Maintenance Manual ...
Страница 54: ...48 Hardware Maintenance Manual ...
Страница 58: ...52 Hardware Maintenance Manual ...
Страница 64: ...58 Hardware Maintenance Manual ...
Страница 94: ...88 Hardware Maintenance Manual ...
Страница 103: ...Chapter 9 Replacing FRUs types 6423 and 6483 97 ...
Страница 106: ...100 Hardware Maintenance Manual ...
Страница 130: ...124 Hardware Maintenance Manual ...
Страница 140: ...134 Hardware Maintenance Manual ...
Страница 158: ...8 Go to Completing the FRU replacement on page 158 152 Hardware Maintenance Manual ...
Страница 161: ...6 Go to Completing the FRU replacement on page 158 Chapter 10 Replacing FRUs types 6427 and 6493 155 ...
Страница 247: ......
Страница 248: ...Part Number 43C9807 Printed in USA 1P P N 43C9807 ...