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PC-Doctor

for

DOS

PC-Doctor

for

Windows

PE,

save

and

the

log

files

created

both

diagnostic

programs.

You

will

need

the

log

files

when

you

speak

Lenovo

technical

support

representative.

(The

log

file

created

PC-Doctor

for

Windows

automatically

saved

C:\PCDR\DETAILED.TXT.)

PC-Doctor

for

Windows

PC-Doctor

for

Windows

diagnostic

program

that

works

through

the

Windows

operating

system.

This

diagnostic

program

enables

you

view

symptoms

and

solutions

for

computer

problems,

access

the

Lenovo

troubleshooting

center,

update

system

drivers,

and

review

system

information.

run

PC-Doctor

for

Windows,

open

the

Start

from

the

Windows

desktop,

select

All

Programs,

select

PC-Doctor

for

Windows,

and

click

PC-Doctor

for

Windows.

the

instructions

the

screen.

For

additional

information

about

running

the

diagnostic

program,

refer

the

PC-Doctor

for

Windows

help

system.

you

still

suspect

problem

after

PC-Doctor

for

Windows

runs

successfully,

run

PC-Doctor

for

DOS

PC-Doctor

for

Windows

help

you

diagnose

your

computer

problem.

PC-Doctor

for

DOS

Depending

upon

your

machine

type

and

model,

you

might

have

either

PC-Doctor

for

DOS

PC-Doctor

for

Windows

your

Lenovo

computer.

The

PC-Doctor

for

DOS

diagnostic

program

part

the

Rescue

and

Recovery

workspace

and

runs

independently

the

Windows

operating

system.

Use

PC-Doctor

for

DOS

you

are

unable

start

the

Windows

operating

system

PC-Doctor

for

Windows

has

not

been

successful

isolating

possible

problem.

You

can

run

PC-Doctor

for

DOS

from

diagnostic

image

diagnostic

diskettes

that

you

create.

You

can

also

run

PC-Doctor

for

DOS

from

the

Rescue

and

Recovery

workspace.

Note:

sure

create

diagnostic

image

diagnostic

diskettes

case

you

are

unable

run

PC-Doctor

for

DOS

from

the

Rescue

and

Recovery

workspace.

you

installed

IBM

DOS,

you

can

download

PC-Doctor

for

DOS

from

the

Lenovo

Web

site

at:

www.lenovo.com/support.

Type

your

machine

type

and

model

number

the

Enter

product

number

field.

Click

Downloads

and

drivers

the

Support

downloads

left

navigation.

Click

PC-Doctor

for

DOS

Desktops.

the

instructions

download

and

install

the

software.

Creating

diagnostic

image

create

diagnostic

image,

download

self-starting

bootable

image

(known

.iso

image)

the

diagnostic

program

from

http://www.lenovo.com/support/.

After

you

download

the

image,

you

can

create

the

using

any

burning

software.

your

computer

does

not

have

burner

you

not

have

Internet

access,

see

“Creating

diagnostic

diskettes.”

Creating

diagnostic

diskettes

create

diagnostic

diskettes,

download

the

PC-Doctor

for

DOS

diagnostic

program

from

http://www.lenovo.com/support/

onto

two

blank,

formatted

diskettes.

Chapter

Troubleshooting

and

diagnostics

Содержание ThinkCentre 6393

Страница 1: ...ThinkCentre User Guide Machine Types 6393 6394 6395 6396 6397 ...

Страница 2: ......

Страница 3: ...ThinkCentre User Guide ...

Страница 4: ...ed LENOVO products data computer software and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C F R 2 101 with limited and restricted rights to use reproduction and disclosure LIMITED AND RESTRICTED RIGHTS NOTICE If products data computer software or services are delivered pursuant a General Services Administrat...

Страница 5: ... Windows PE 15 Adobe Acrobat Reader 16 Chapter 5 Using the Setup Utility 17 Starting the Setup Utility program 17 Viewing and changing settings 17 Changing the language setting for the BIOS 17 Using passwords 17 Password considerations 18 User Password 18 Administrator or Supervisor Password 18 Setting changing and deleting a password 18 Selecting a startup device 18 Selecting a temporary startup ...

Страница 6: ...e startup sequence 39 Solving recovery problems 39 Chapter 9 Getting information help and service 41 Information resources 41 Online Books folder 41 ThinkVantage Productivity Center 41 Access Help 42 Safety and Warranty 42 www lenovo com 42 Help and service 42 Using the documentation and diagnostic programs 43 Calling for service 43 Using other services 44 Purchasing additional services 44 Appendi...

Страница 7: ...on settings of your computer v Chapter 6 Updating system programs on page 21 provides information about updating POST BIOS and how to recover from a POST BIOS update failure v Chapter 7 Troubleshooting and diagnostics on page 25 provides information about basic troubleshooting and diagnostic tools for your computer v Chapter 8 Recovering software on page 33 provides instructions on how to use the ...

Страница 8: ...vi User Guide ...

Страница 9: ...Warranty Guide that you received with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury and or damage to your product If you no longer have a copy of the Safety and Warranty Guide you can obtain one online from the Lenovo Support Web site at http www lenovo com support Lenovo 2005 2008 Portions IBM Corp 2005 1 ...

Страница 10: ...2 User Guide ...

Страница 11: ...eet Viewing Distance Lower Back Support Seat Height Adjust the monitor so the top of the screen is at or slightly below eye level Place the monitor at a comfortable viewing distance usually 51 to 61 cm 20 to 24 inches and position it so you can view it without having to twist your body Also position other equipment you use regularly such as the telephone or a mouse within easy reach Glare and ligh...

Страница 12: ...lly 51 mm 2 in of air space is sufficient Also make sure the vented air is not blowing on someone else Electrical outlets and cable lengths The location of electrical outlets the length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your computer When arranging your workspace v Avoid the use of extension cords When possible pl...

Страница 13: ...have color coded connectors match the color of the cable end with the color of the connector For example match a blue cable end with a blue connector or a red cable end with a red connector Note Depending on your model type your computer might not have all of the connectors that are described in this section 1 Connect the keyboard cable to the Universal Serial Bus USB connector Note Some models wi...

Страница 14: ...n about speakers see steps 6 and 7 on page 7 1 Audio line in This connector receives audio signals from an external audio device such as a stereo system 2 Audio line out This connector sends audio signals from the computer to external devices such as powered stereo speakers 3 Microphone Use this connector to attach a microphone to your computer when you want to record sound or if you use speech re...

Страница 15: ...t the ac adapter to the ac power source 7 If you have un powered speakers with no ac adapter a Connect the cable that runs between the speakers if necessary On some speakers the cable between the speakers is permanently attached b Connect the speakers to the computer 8 Connect any additional devices that you have Your computer might not have all connectors that are shown Chapter 3 Setting up your ...

Страница 16: ...ram starts If your computer does not have a preinstalled operating system go to Installing other operating systems on page 9 If you experience any problems during startup see Chapter 7 Troubleshooting and diagnostics on page 25 For additional help refer to Chapter 9 Getting information help and service on page 41 You can get help and information by telephone through the Customer Support Center Ref...

Страница 17: ...further information refer to the safety and warranty information that is provided with your computer Updating your operating system Microsoft makes updates available for various operating systems through the Microsoft Windows Update Web site The Web site automatically determines what Windows updates are available for your specific computer and lists those updates only Updates could include securit...

Страница 18: ...perating system open the Start menu from the Windows desktop click Shut Down Select Shut Down from the drop down menu and click OK Installing external options For information about installing external options for your computer Refer to Installing external options in the Hardware Installation and Replacement Guide Features This section provides an overview of the computer features and preinstalled ...

Страница 19: ...nd Dynamic Host Configuration Protocol DHCP v Wake on LAN v Automatic power on startup v System Management BIOS v Ability to store power on self test POST hardware test results Input output features v 6 USB connectors 2 in front 4 in rear v Ethernet connector v VGA monitor connector v DVI D video connector v Two audio connectors microphone and headphone on front panel v Line In Line Out and Microp...

Страница 20: ...n features and other support programs are included Operating systems preinstalled varies by model Note Not all countries or regions have these operating systems v Microsoft Windows Vista Business 32 bit Windows XP Operating systems certified or tested for compatibility1 varies by model Linux Specifications This section lists the physical specifications for your computer 1 The operating systems lis...

Страница 21: ... apply At higher altitudes the maximum air temperatures are lower than those specified Humidity non condensing Operating 10 to 80 Non operating 10 to 90 Electrical input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 60 Hz Input kilovolt amperes kVA approximate Minimum configuration as s...

Страница 22: ...14 User Guide ...

Страница 23: ...es system administrators and individual users to migrate a work environment operating system preferences files and folders customized application settings and user accounts from one computer to another System Update System Update is a software program that helps you keep the software on your system current by downloading and installing software packages applications device drivers BIOS flashes and...

Страница 24: ...bat Reader Adobe Acrobat Reader is a tool used to view print and search PDF documents See Online Books folder on page 41 for more information about accessing the online books and the Lenovo Web site 16 User Guide ...

Страница 25: ... detects that hardware has been removed or new hardware has been installed in your computer Viewing and changing settings The Setup Utility program menu lists items that identify system configuration topics To view or change settings see Starting the Setup Utility program When working with the Setup Utility program menu you must use the keyboard The keys used to perform various tasks are displayed...

Страница 26: ...dministrator Password is set it deters unauthorized persons from changing configuration settings If you are responsible for maintaining the settings of several computers you might want to set an Administrator Password After you set an Administrator Password a password prompt is displayed each time you try to access the Setup Utility program If both the user and administrator passwords are set you ...

Страница 27: ...ome systems the term startup is used instead of boot To view or permanently change the configured startup device sequence do the following 1 Start the Setup Utility program see Starting the Setup Utility program on page 17 2 Select Boot 3 Select Boot Sequence See the information displayed on the right side of the screen 4 Select the devices for the boot sequence 5 Select Exit from the Setup Utilit...

Страница 28: ...20 User Guide ...

Страница 29: ...ite at http www lenovo com Instructions for using the POST BIOS updates are available in a txt file that is included with the update files For most models you can download either an update program to create a system program update flash diskette or an update program that can be run from the operating system Note You can download a self starting bootable CD image known as an iso image of the diagno...

Страница 30: ... the txt file that contains the installation instructions for the flash BIOS update flash from the operating system version 3 Print these instructions This is very important because they are not on the screen after the download begins 4 From your browser click Back to return to the list of files Carefully follow the printed instructions to download extract and install the update Recovering from a ...

Страница 31: ...and turn on the computer and the monitor 10 The recovery session will take two to three minutes After the update session is completed there will be no video and the system will automatically reboot Remove the diskette from the diskette drive 11 Repeat steps 2 through 5 12 Replace the Clear CMOS Recovery jumper to its original position 13 Close the computer cover and reconnect any cables that were ...

Страница 32: ...24 User Guide ...

Страница 33: ...he computer v The monitor power cord is plugged into the monitor and into a working electrical outlet v The monitor is turned on and the brightness and contrast controls are set correctly v The voltage is set to the correct setting for your country v The monitor signal cable is securely connected to the monitor and to the monitor connector on the computer Note If your computer has two monitor conn...

Страница 34: ...the safety and warranty information that is provided with your computer for a list of service and support telephone numbers The computer beeps multiple times before the operating system starts Verify that no keys are stuck down If you cannot correct the problem have the computer serviced Refer to the safety and warranty information that is provided with your computer for a list of service and supp...

Страница 35: ...d runs independently of the Windows operating system Use PC Doctor for DOS if you are unable to start the Windows operating system or if PC Doctor for Windows has not been successful in isolating a possible problem You can run PC Doctor for DOS from a diagnostic CD image or diagnostic diskettes that you create You can also run PC Doctor for DOS from the Rescue and Recovery workspace Note Be sure t...

Страница 36: ...ttes that you created use the following procedure 1 Make sure your computer is turned off 2 If you are running diagnostics from diskettes using a USB diskette drive plug in the USB device 3 Insert the CD into the optical drive or the first diagnostic diskette into the diskette drive 4 Restart the computer Note If the diagnostic program does not start the optical drive or diskette drive has not bee...

Страница 37: ... 2 Repeatedly press and release the F11 key as you turn on the computer 3 When you hear beeps or see a logo screen stop pressing the F11 key The Rescue and Recovery workspace opens 4 From the Rescue and Recovery workspace select Diagnose hardware 5 The diagnostic program opens automatically Select the diagnostic test you want to run Press the F1 key for additional help 6 Follow the instructions on...

Страница 38: ...retainer ring 1 to the unlocked position to remove the ball 4 Place your hand over the retainer ring and ball 2 and then turn the mouse right side up so that the retainer ring and ball fall out into your hand 5 Wash the ball in warm soapy water then dry it with a clean cloth 6 Blow air carefully into the ball cage 4 to dislodge dust and lint 7 Look for a build up of dirt on the plastic rollers 3 i...

Страница 39: ...ight be remaining on the rollers 10 Replace the ball and the retainer ring Twist the retainer ring to the locked position 11 Reconnect the mouse cable to the computer 12 Turn your computer back on Chapter 7 Troubleshooting and diagnostics 31 ...

Страница 40: ...32 User Guide ...

Страница 41: ...of the hard disk to the same state as when the computer was originally shipped from the factory Product Recovery discs are useful if you transfer the computer to another area sell the computer recycle the computer or as a last resort put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to create a set of Product Recover...

Страница 42: ... click Restore your system 5 Follow the instructions on the screen Insert the appropriate Product Recovery disc when prompted Note After restoring your hard disk to the original factory content you might have to reinstall some software or drivers See Using the Rescue and Recovery workspace on page 35 for details To use Product Recovery discs on Windows Vista do the following Attention When you res...

Страница 43: ... enables you to perform recovery operations even if the Windows operating system cannot be started You can perform the following recovery operations from the Rescue and Recovery workspace v Rescue files from your hard disk or from a backup The Rescue and Recovery workspace enables you to locate files on your hard disk and transfer them to a network drive or other recordable media such as a USB har...

Страница 44: ...d disk from a Rescue and Recovery backup or to restore your hard drive to the factory contents click Restore your system then follow the instructions on the screen v For information about other features of the Rescue and Recovery workspace click Help Notes 1 After restoring a hard disk to the original factory contents you might have to reinstall device drivers for some devices See Recovering or in...

Страница 45: ...om that drive When the rescue media starts the Rescue and Recovery workspace opens Help for each feature is available from the Rescue and Recovery workspace If your rescue media fails to start you might not have your rescue device CD drive DVD drive or USB device set correctly in your BIOS startup sequence For more information see Setting a rescue device in the startup sequence on page 39 Creating...

Страница 46: ... devices The latest device drivers for factory installed devices also are available on the World Wide Web at http www lenovo com think support To reinstall a device driver for a factory installed device do the following 1 Start your computer and operating system 2 Use Windows Explorer or My Computer to display the directory structure of your hard disk 3 Open the C SWTOOLS folder 4 Open the DRIVERS...

Страница 47: ...ing the Setup Utility on page 17 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment you can v Use your rescue media CD DVD or USB hard disk to start the Rescue and Recovery workspace See Creating and using rescue media on page 36 for details v Use a Recovery Repair diskette to repair the Rescue and Recovery workspace or repair a file ...

Страница 48: ...40 User Guide ...

Страница 49: ...site at http www lenovo com Notes 1 These publications are in Portable Document Format PDF format which requires Adobe Acrobat Reader to be installed If Adobe Acrobat Reader has not yet been installed on your computer a message will appear when you attempt to view the PDF file and you will be guided through the Adobe Acrobat Reader installation 2 The publications that are preinstalled on your comp...

Страница 50: ...and understand all safety information before using this product www lenovo com The Lenovo Web site www lenovo com provides information and services to help you buy upgrade and maintain your computer You can access up to date information for your computer on the Lenovo Web site From the www lenovo com Web site you can also v Shop for Desktop and notebook computers Monitors Projectors Upgrades and a...

Страница 51: ...ranty trained service personnel are available to provide the applicable level of service v Engineering Change management There might be changes that are required after a product has been sold Lenovo or your reseller will make selected Engineering Changes ECs available that apply to your hardware These items are not covered by the warranty v Replacement or use of parts not manufactured for or by Le...

Страница 52: ... particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo com support click Warranty and follow the instructions on the screen For technical assistance with the installation of or questions r...

Страница 53: ...one it is just like specifying a parameter of 0 Example ATH ENTER Basic AT commands In the following listings all default settings are printed in bold text Command Function A Manually answer incoming call A Repeat last command executed Do not precede A with AT or follow with ENTER D_ 0 9 A D and L last number redial P pulse dialing Note Pulse dialing is not supported for Australia New Zealand Norw...

Страница 54: ...turn to Data Mode O1 Return to Data Mode and initiate an equalizer retrain P Set Pulse dial as default Q_ Q0 Modem sends responses Sr Read and display value in register r Sr n Set register r to value n n 0 255 T Set Tone Dial as default V_ V0 Numeric responses V1 Word responses W_ W0 Report DTE speed only W1 Report line speed error correction protocol and DTE speed W2 Report DCE speed only X_ X0 H...

Страница 55: ...S CTS and XON XOFF flow control M_ M0 Asynchronous operation P_ P0 US setting for off hook to on hook ratio P1 UK and Hong Kong off hook to on hook ratio P2 Same as P0 setting but at 20 pulses per minute P3 Same as P1 setting but at 20 pulses per minute R_ R0 Reserved R1 CTS operates per flow control requirements S_ S0 Force DSR Signal High ON S1 DSR off in command mode on in on line mode T_ T0 En...

Страница 56: ...l 103 and 69 Bell 212 Parameter b specifies automode operations where 0 automode disabled 1 automode enabled with V 8 V 32 Annex A Parameter c specifies the minimum connection data rate 300 56000 Parameter d specifies the maximum connection rate 300 56000 Parameter e specifies the codec type 0 Law and 1 A Law Parameter f specifies robbed bit signaling detection 0 detection disabled 1 detection ena...

Страница 57: ... Set the polled station identification FCIG Report the polled station identification FCR Capability to receive FCR Capability to receive FCSI Report the called station ID FDCC DCE capabilities parameters FDCS Report current session FDCS Current session results FDIS Report remote capabilities FDIS Current sessions parameters FDR Begin or continue phase C receive data FDT Data transmission FDTC Repo...

Страница 58: ...ufacturer REV Identify Revision Level TL Audio output transmit level VBQ Query Buffer Size VBS Bits per sample ADPCM or PCM VBT Beep Tone Timer VCI Identify Compression Method VLS Voice line select VRA Ringback goes away timer VRN Ringback never came timer VRX Voice Receive Mode VSDB Silence deletion tuner VSK Buffer skid setting VSP Silence detection period VSR Sampling rate selection VSS Silence...

Страница 59: ...s not have Taxsignal switched OFF modem function may be impaired The impairment may be resolved by a filter with the following specifications Telekom PTT SCR BE Taximpulssperrfilter 12kHz PTT Art 444 112 7 Bakom 93 0291 Z N Appendix A Manual modem commands 51 ...

Страница 60: ...52 User Guide ...

Страница 61: ...herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The infor...

Страница 62: ...on Corporation Reverse engineering or disassembly is prohibited Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo Rescue and Recovery ThinkCentre ThinkVantage The following terms are trademarks of International Business Machines Corporation in the United States other countries or both IBM Wake on LAN Microsoft and Windows are trademarks of ...

Страница 63: ...D image 27 product recovery disc 33 customer support center 43 D deleting password 18 device drivers installing 38 recovering 38 diagnostic CD image 9 28 creating 27 diskettes 9 27 28 creating 27 PC Doctor for DOS 26 27 PC Doctor for Windows 26 27 PC Doctor for Windows PE 26 29 programs 26 Rescue and Recovery workspace 28 29 running diskettes 28 running CD image 28 diagnostics 25 diagnostics progr...

Страница 64: ...isor 18 user 18 passwords using 17 physical specifications 12 power Advanced Configuration and Power Interface ACPI support 12 features 12 turning off computer 10 turning on computer 8 power on self test POST 21 product recovery disc creating 33 productivity center ThinkVantage 41 programs updating system 21 purchasing additional services 44 R recovering device drivers 38 from a POST BIOS update f...

Страница 65: ... 25 troubleshooting basic 25 turning on power 8 U updating flashing BIOS 21 antivirus software 10 operating system 9 system programs 21 updating flashing BIOS 22 user password 18 using diagnostic programs 43 documentation 43 other services 44 passwords 17 recovery repair diskette creating and using 37 rescue media creating and 36 Setup Utility 17 utility program starting 17 V video subsystem 10 vi...

Страница 66: ...58 User Guide ...

Страница 67: ......

Страница 68: ...Part Number 45C6870 Printed in USA 1P P N 45C6870 ...

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