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Chapter

Troubleshooting and Confirming
Setup

This chapter contains the following
topics:

ÿ

Troubleshooting and Problem Resolution

Note:

The description of the TV-Tuner card

in this manual is only used for the machines
which have the TV-Tuner card. It does not
apply to those machines that do not have a
TV-Tuner card.

User Guide

31041269_A3_UG_EN_V1.0.indd 41

2009.11.24 9:17:22 AM

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Содержание 40181DU

Страница 1: ...Version 1 0 Machine type 10035 10036 2009 11 Lenovo IdeaCentre A3 Series User Guide 31041269 31041269_A3_UG_FM_EN_V1 0 indd 1 2009 11 20 5 21 10 PM ...

Страница 2: ...with this product for the latest safety information Reading and understanding this safety information reduces the risk of personal injury or damage to your product Danger Be aware of extremely hazardous or lethal situations Attention Be aware of possible damage to programs devices or data Note Pay attention to this important information Copyright Lenovo 2009 31041269_A3_UG_EN_V1 0 indd 1 2009 11 2...

Страница 3: ...31041269_A3_UG_EN_V1 0 indd 2 2009 11 24 9 16 28 AM ...

Страница 4: ...tooth remote control 14 Chapter 2 Using the Rescue System 27 2 1 OneKey Recovery 28 2 2 Driver and Application Installation 28 2 3 System Setup 29 2 4 System Backup 30 2 5 System Recovery 30 2 6 Create Recovery Disc 30 Chapter 3 Using the Computer Software 31 3 1 Power2Go Burning Discs 32 3 2 WinDVD 33 3 3 McAfee Security Center 34 3 4 Media Show 35 3 5 Lenovo CamSuite 36 Chapter 4 System Maintena...

Страница 5: ...asks 39 Chapter 5 Troubleshooting and Confirming Setup 41 5 1 Troubleshooting Display Problems 42 5 2 Troubleshooting Audio Problems 43 5 3 Troubleshooting Software Problems 43 5 4 Troubleshooting Problems with Optical Drives and Hard Disks 44 5 5 Special considerations for troubleshooting Windows 45 31041269_A3_UG_EN_V1 0 indd 2 2009 11 24 9 16 29 AM ...

Страница 6: ...ter hardware introduction ÿ Information on computer connections Note The descriptions in this chapter might vary from your computer depending on computer models and configurations User Guide Using the Computer Hardware 31041269_A3_UG_EN_V1 0 indd 1 2009 11 24 9 16 30 AM ...

Страница 7: ... vents may cause thermal problems TV TV 1 2 8 4 7 3 5 6 9 Camera Built in microphone Hard Disk Drive Indicator Bluetooth status indicator WIFI status indicator HDMI IN mode indicator LCD light adjust button Novo Vision button LCD on off and PC HDMI IN switch combo 31041269_A3_UG_EN_V1 0 indd 2 2009 11 24 9 16 32 AM ...

Страница 8: ...models only Power connector Ethernet connector HDMI IN connector Selected models only HDMI OUT connector Selected models only IEEE 1394 connector Selected models only USB ports 4 Memory card reader Selected models only Microphone connector Headphone connector 31041269_A3_UG_EN_V1 0 indd 3 2009 11 24 9 16 33 AM ...

Страница 9: ...rizontal or vertical The stand provides stability to the computer it is not a removable part Attention The computer stand must remain installed at all times to ensure maximum system stability 10 10 3 18 Adjust the panel angle for the best viewing from the vertical Adjust the panel angle for the best viewing from the horizontal 31041269_A3_UG_EN_V1 0 indd 4 2009 11 24 9 16 35 AM ...

Страница 10: ...omputer Look for the small connector icons on the back of your computer Match the connectors to the icons Note Your computer might not have all of the connectors that are described in this section 1 4 1 Check the voltage rating before you connect the equipment to an electrical outlet to ensure that the required voltage and frequency match the available power source 1 4 2 Connect the keyboard cable...

Страница 11: ...ely to your computer when you want to record sound or if you use speech recognition software Headphone Use this connector to attach headphones purchased separately to your computer when you want to listen to music or other sounds without disturbing anyone 1 4 5 If you have powered speakers with an adapter This picture is only a sketch print it does not show the actual figure of the speaker 3104126...

Страница 12: ... have powered speakers without an adapter This picture is only a sketch print it does not show the actual figure of the speaker a Connect the cable that runs between the speakers if necessary On some speakers this cable is permanently attached b Connect the cable to the speaker if necessary On some speakers this cable is permanently attached c Connect the speakers to the Headphone port on the comp...

Страница 13: ... to attach a device that requires a USB connection Network adapter connector Use this connector to attach the computer to an ethernet type local area network TV Tuner connector Only supported on systems with optional TV tuner card 1 4 8 Connect the power cords properly to grounded electrical outlets 31041269_A3_UG_EN_V1 0 indd 8 2009 11 24 9 16 40 AM ...

Страница 14: ...ead write data from Secure Digital SD Memory Card Mini SD MultiMedia Card MMC RS MMC MS MS PRO MS Duo xD Picture Card 1 5 Important information about using the computer Press the power button on the top of the base stand to turn the computer on 31041269_A3_UG_EN_V1 0 indd 9 2009 11 24 9 16 42 AM ...

Страница 15: ...e Do not put any fluid container on the base stand Note The buttons at the bottom of the screen are touch buttons When you touch these the indicator lights turn on TV 31041269_A3_UG_EN_V1 0 indd 10 2009 11 24 9 16 44 AM ...

Страница 16: ...11 User Guide Hold the computer tightly when you carry it TV TV TV TV 31041269_A3_UG_EN_V1 0 indd 11 2009 11 24 9 16 45 AM ...

Страница 17: ... the power switch on the back of the mouse is in the ON position the keyboard does not have a power switch 3 Press the wireless connect buttons on the right side of the keyboard and the back of the mouse for over 5 seconds When the keyboard and mouse wireless indicator lights blink green turn the computer on immediately Note If the wireless indicator lights stop blinking press the connect buttons ...

Страница 18: ...enovo s pre loaded Home PC software In addition to its own functions the LVT program will allow you to start other Windows compatible software specially configured to run on this model of computer Internet key Open IE Multimedia play key Open the Mediaplay player 31041269_A3_UG_EN_V1 0 indd 13 2009 11 24 9 16 46 AM ...

Страница 19: ...D indicator of joystick game LED indicator of CD game Game switch Phone On Off Stop Fast forward Play or pause Skip Windows Media Center Start More Direction OK Air mouse ON OFF Right air mouse Game B Channel Up Game Y Mute Channel down Game throttle down Guide Digit Input sources key Enter Teletex On Off Select models only Microphone ABC DEF JKL GHI MNO TUV PQRS WXYZ ƿ Select models only Turn on ...

Страница 20: ...t on the back of the remote control Insert the batteries and close the lid of the battery compartment Make sure the position of the polarities of the batteries is identical to the image Note Use good batteries and place them correctly in order to avoid malfunction or possible damage of the remote control 2 The remote control is now ready to be configured by executing the following steps below 3 To...

Страница 21: ...m the Add a device dialog box and click Next Select Enter the device s pairing code and enter the password 0000 Once the Bluetooth connection has been completed successfully the Bluetooth indicator light will turn on and the remote control can now work properly Do not press Play and digit 1 again after having completed successfully the Bluetooth connection Doing so will restart the pairing process...

Страница 22: ...3 Right click on Lenovo_RC device and select Control in the menu 4 Under the Device Operations tab if the computer is not connected to your Bluetooth headset Lenovo_RC click on Connect to establish the Bluetooth connection 1 7 2 To start the games Press the Game button to switch to the CD game mode When the M indicator light is on it means that the CD game mode has been switched on 31041269_A3_UG_...

Страница 23: ...t the Game CD in the optical drive and follow the prompts to start the games Use the remote control to install and play the games For more information about the games check out Access Help on the Game CD 1 7 3 Air mouse In addition to the functions of a normal remote control the air mouse can also be used as a regular mouse 31041269_A3_UG_EN_V1 0 indd 18 2009 11 24 9 16 55 AM ...

Страница 24: ...ff button to switch between the air mouse and the remote control Hold the air mouse horizontally TV TV Do not use the air mouse in a slanted or vertical position Doing so might result in 31041269_A3_UG_EN_V1 0 indd 19 2009 11 24 9 16 56 AM ...

Страница 25: ...on on how to use the remote control Remove all batteries when you do not use them for a long time to avoid possible leakage Use reliable good quality alkaline battteries You can use the remote control in the following directions according to your games TV TV 31041269_A3_UG_EN_V1 0 indd 20 2009 11 24 9 17 02 AM ...

Страница 26: ... the remote control and computer is 1 3 meters 3 10 feet TV Too close to the computer 0 1 meter 0 3 feet Suggested range 1 3 meters 3 10 feet Too far from the computer Over 3 meters over 10 feet 31041269_A3_UG_EN_V1 0 indd 21 2009 11 24 9 17 06 AM ...

Страница 27: ...acles between the remote control and the computer that could block the Bluetooth connection TV Note Bluetooth LED solid Indicates a normal Bluetooth connection to the computer Otherwise this indicates disconnection or that the remote control is in sleep mode 31041269_A3_UG_EN_V1 0 indd 22 2009 11 24 9 17 11 AM ...

Страница 28: ...mode During sleep mode the Bluetooth connection remains on and the Bluetooth LED will be solid Move the remote control or press any button to switch back to its previous mode When in telephone mode the remote control will never switch tostandby or sleep mode In any mode other than telephone mode if there is no operation within 10 minutes after switching to standby mode the remote control enters sl...

Страница 29: ...er replacement of batteries the indicator light will stop blinking In Windows MCE mode MCE remote control works normally Press the related button to turn on the air mouse game or wireless telephone function In Air Mouse mode MCE remote control and air mouse work normally Press the related button to turn on the game or wireless telephone function In Telephone mode MCE remote control and wireless te...

Страница 30: ... shock and damage the remote control Be aware of the people and the objects around you when you use the remote control Do not throw the remote control at will to avoid hitting someone or damaging something Do not swirl the remote control by the wrist strap to avoid hitting someone or damaging something Keep a safe distance from all the objects and people within your reach Pay attention to the ligh...

Страница 31: ...26 User Guide 31041269_A3_UG_EN_V1 0 indd 26 2009 11 24 9 17 14 AM ...

Страница 32: ...fault settings or to the last system backup status using OneKey Recovery With this operation all of the existing data on drive C will be lost whereas the content and format of the other partitions of the hard disk drive will remain unchanged If you want to install an operating system and back it up with OneKey Recovery you must format the C partition in NTFS format and install the operating system...

Страница 33: ...ed Operation Procedure 1 Turn on the computer When the Lenovo logo appears press the F2 key on the keyboard to start the Rescue System then you can select OneKey Recovery Note System Recovery will overwrite all of the data on drive C To prevent loss of data be sure to back up relevant data before performing system recovery 2 Follow the onscreen instructions to select the backup task you want to re...

Страница 34: ...mpts Notes 1 It is recommended not to install the software which is already on the computer 2 Before accessing the operating system make sure that the Drivers and Application installation has been installed automatically After that the manual installation function can be used 2 3 System Setup System Setup configures the network configuration for the Lenovo Rescue System to ensure your Rescue Syste...

Страница 35: ...art All Programs Lenovo Lenovo Rescue System After starting the procedure click System Backup to back up your system partition according to the prompts 2 5 System Recovery Reboot your computer into the system recovery environment You can choose to restore to a system backup point or the initial state 2 6 Create Recovery Disc Create a bootable recovery disc from current system These recovery discs ...

Страница 36: ...e following topics ÿ Computer software instructions Note The interface and function of each of these features are subject to the actual software that was shipped with the computer model that you purchased User Guide 31 31041269_A3_UG_EN_V1 0 indd 31 2009 11 24 9 17 17 AM ...

Страница 37: ...t menu to launch the burner program 2 The shortcut to launch the burner software is the block icon on the desktop To use the burner program just drag and drop the files to be recorded onto their appropriate data music or video icon 3 1 2 Starting the burner software 1 Choose All Programs Lenovo Power2Go Power2Go from the Start menu to launch the burner program 2 Choose a task for the burner from t...

Страница 38: ...Video WinDVD from the Start menu to launch the player Click the icon to obtain more information about WinDVD WinDVD Blu ray Disc BD is the software for playing discs It can play DVD standard format discs and Blu ray format discs with the optical drive The WinDVD player includes the following basic buttons Play Move backwards within the current track Pause Move forward within the current track Trac...

Страница 39: ...e 3 3 2 Scanning for Viruses Click Scan on the Security Center home page Select a task on the Scan Options pane Click Start to launch the scan program Upon completion the software will pop up a system scanning report which lists all virus files detected and you can then quarantine or delete them as required 3 3 3 Check for updates Click Update on the Security Center home page to check for updates ...

Страница 40: ...m MediaShow to your friends Create discs with your photos and video 3 4 1 Photos You can manage your photos in MediaShow through the different creative functions It has various editing functions and the ability to e mail your photos or upload them to Flickr 3 4 2 Videos You can manage your videos in MediaShow through the different creative functions It has various editing functions and allows you ...

Страница 41: ...sing CamSuite in your instant messaging video conference For more details on how to use each feature of CamSuite refer to the Online Help 3 5 1 Capture mode In the Capture mode you may click Snapshot or Record button to capture and share an image or a video of yourself from your webcam 3 5 2 Avatar Live CamSuite enables you to select a customized image and use it as your avatar during instant mess...

Страница 42: ...1 2 3 4 5 Chapter System Maintenance and Recovery This chapter contains the following topics ÿ Daily Maintenance and Tools Instructions User Guide 37 31041269_A3_UG_EN_V1 0 indd 37 2009 11 24 9 17 20 AM ...

Страница 43: ...st date when the system was running properly Click Next to continue 3 The system will start restoration When all processes run to completion the system displays a message informing you that the restore operation has completed successfully 4 2 Backup and Restore For security purposes you can back up the system status before you install additional software or otherwise modify system settings To back...

Страница 44: ...at you want to reorganize then select Properties from the pop up menu 2 Go to the Tools tab from disk Properties and select Defragment Now 3 Select the time and scheme to be used by the defragging program then start the defragmenting program Depending on the amount of defragmentation on the hard disk drive this procedure can take a long time sometimes more than one hour 4 6 Performing Daily Mainte...

Страница 45: ...kers and the mouse You can use a vacuum cleaner to clean in otherwise inaccessible corners To clean the keyboard thoroughly shut down the computer and scrub it gently with a wet cloth Do not use the keyboard until it is dry Do not do any of the following Allow water to enter the computer Use a heavily dampened cloth Spray water directly onto the surface of the monitor or inside of computer Daily a...

Страница 46: ...ics ÿ Troubleshooting and Problem Resolution Note The description of the TV Tuner card in this manual is only used for the machines which have the TV Tuner card It does not apply to those machines that do not have a TV Tuner card User Guide 41 31041269_A3_UG_EN_V1 0 indd 41 2009 11 24 9 17 22 AM ...

Страница 47: ...ting Display Problems Problem Blank screen or no image is displayed on the monitor Troubleshooting and problem resolution Check that the LCD screen has been turned on If not press the LCD On Off button to turn on the LCD If still cannot solve the problem contact to Lenovo Customer Service Problem You need to change display property settings Setting display background and icon properties 1 Right cl...

Страница 48: ... headphone connector Sound from the speakers is automatically disabled when headphones are connected to the computer s side panel headphone connector Problem No sound from headphones Troubleshooting and problem resolution Check the headphone cable connection Ensure that the headphone cable is securely inserted into the headphone connector Adjust the windows volume control Click or double click the...

Страница 49: ...s dialog box and then select Uninstall Modify 6 Perform the instructions displayed to uninstall the software 5 4 Troubleshooting Problems with Optical Drives and Hard Disks Problem The Optical drive is unable to read a CD DVD Troubleshooting and problem resolution 1 Check to determine if there is an optical drive icon in the resource manager of the operating system If not restart your computer If ...

Страница 50: ...d the capacity of the hard disk shown in the system can be obtained The capacity of the hard disk as calculated using this method may be slightly different from the actual capacity due to the rounding of totals 5 5 Special considerations for troubleshooting Windows Record the following information that may later be useful in troubleshooting system problems 1 The serial number of the software The s...

Страница 51: ...User Guide again you must create and save a new channel list Before you can watch teletext programming you must set the TV tuner input signal to analog 31041269_A3_UG_EN_V1 0 indd 46 2009 11 24 9 17 23 AM ...

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