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Chapter 10. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem
is not described here, see Chapter 11 “Getting information, help, and service” on page 105 for additional
troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer problems.

Note:

If you cannot correct the problem, have the computer serviced. For a list of service and support

telephone numbers, refer to the

ThinkCentre Safety and Warranty Guide

that comes with your computer or

go to the Lenovo Support Web site at http://www.lenovo.com/support/phone.

Symptom

Action

The computer does not start
when you press the power
switch.

Verify that:

• The power cord is correctly connected to the rear of the computer and to a

working electrical outlet.

• If your computer has a secondary power switch on the rear of the computer,

make sure that it is switched on.

• The power indicator on the front of the computer is on.

• The computer voltage matches the voltage available at the electrical outlet for

your country or region.

The monitor screen is blank.

Verify that:

• The monitor signal cable is correctly connected to the monitor and to the

appropriate monitor connector on the computer.

• The monitor power cord is correctly connected to the monitor and to a working

electrical outlet.

• The monitor is turned on and the brightness and contrast controls are set

correctly.

• The computer voltage matches the voltage available at the electrical outlet for

your country or region.

• If your computer has two monitor connectors, be sure to use the connector

on the graphics card.

The keyboard does not work.

Verify that:

• The computer is turned on.

• The keyboard is securely connected to a USB connector on the computer.

• No keys are stuck.

The mouse does not work.

Verify that:

• The computer is turned on.

• The mouse is securely connected to a USB connector on the computer.

• The mouse is clean. Refer to “Optical mouse” on page 83 for further information.

Содержание 1996

Страница 1: ...ThinkCentre User Guide Machine Types 1996 1997 2002 2010 2208 2209 2221 2224 2226 and 2227 ...

Страница 2: ...ation on page v and Appendix A Notices on page 109 Second Edition December 2011 Copyright Lenovo 2011 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Страница 3: ...DVD 18 Chapter 3 You and your computer 19 Accessibility and comfort 19 Arranging your workspace 19 Comfort 19 Glare and lighting 20 Air circulation 20 Electrical outlets and cable lengths 20 Register your computer with Lenovo 21 Moving your computer to another country or region 21 Voltage selection switch 21 Replacement power cords 21 Chapter 4 Security 23 Security features 23 Attaching an integra...

Страница 4: ...r operating system 80 Recovering from a POST BIOS update failure 80 Chapter 9 Preventing problems 81 Keeping your computer current 81 Getting the latest device drivers for your computer 81 Updating your operating system 81 Using System Update 81 Cleaning and maintenance 82 Basics 82 Cleaning your computer 83 Good maintenance practices 84 Moving your computer 84 Chapter 10 Troubleshooting and diagn...

Страница 5: ... regulatory information 113 Appendix C WEEE and recycling information 115 Important information for the European Directive 2002 96 EC 115 Recycling information 115 Recycling information for Brazil 116 Battery recycling information for Taiwan 116 Battery recycling information for the European Union 117 Index 119 Copyright Lenovo 2011 iii ...

Страница 6: ...iv ThinkCentre User Guide ...

Страница 7: ...mer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the cove...

Страница 8: ...ng so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liqui...

Страница 9: ...e you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions Do not leave your computer power adapter or accessorie...

Страница 10: ...sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or a...

Страница 11: ... not view directly with optical instruments and avoid direct exposure to the beam Power supply statement Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these ...

Страница 12: ...x ThinkCentre User Guide ...

Страница 13: ...aries by model type AMD Sempron microprocessor AMD Athlon II microprocessor AMD Phenom II microprocessor AMD FX series microprocessor Memory Your computer supports up to four double data rate 3 unbuffered dual inline memory modules DDR3 UDIMMs Internal drives Optical drive DVD ROM or DVD Recordable optional Serial Advanced Technology Attachment SATA hard disk drive Note Your computer supports SATA...

Страница 14: ... LAN Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message The message is usually sent by a program running on another computer on the same local area network Wake on Ring Wake on Ring sometimes referred to as Wake on Modem is a specification that allows supported computers and devices to resume from sleep or hibernation mod...

Страница 15: ...d Platform Module TPM For more information see Chapter 4 Security on page 23 Preinstalled software programs Your computer is preinstalled with software programs to help you work more easily and securely For more information see Software overview on page 4 Preinstalled operating system Your computer is preinstalled with the Microsoft Windows 7 operating system Operating system s certified or tested...

Страница 16: ...10 000 ft 15 2 to 3 048 m Storage 50 to 35 000 ft 15 2 to 10 668 m Electrical input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz Software overview The computer comes with a preinstalled operating system and several software programs provided by Lenovo Software provided by L...

Страница 17: ...erprint authentication can replace passwords and enable simple and secure user access A fingerprint reader keyboard is available with select computers or can be purchased for computers that support this option Lenovo Solution Center Note Depending on the date when your computer was manufactured your computer is preinstalled with either the Lenovo Solution Center program or the Lenovo ThinkVantage ...

Страница 18: ...ms get help and recover from system crashes even if you cannot start the Windows operating system Note If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed it indicates that you need to install the ThinkVantage Rescue and Recovery program manually before enabling its features To install the ThinkVantage Rescue and Recovery program do the following 1 Click Star...

Страница 19: ... of the connectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations 1 Optical drive eject close button 5 USB connector USB port 2 2 Power switch 6 Microphone connector 3 Hard disk drive activity indicator 7 Headphone connector 4 Power indicator 8 USB connector USB port 1 Chapter 1 Product overview 7 ...

Страница 20: ...nnector 15 Integrated cable lock Kingston lock slot 7 Audio line out connector 16 Cover release button 8 Audio line in connector 17 PS 2 keyboard and mouse connectors optional 9 PCI Express x16 graphics card slot Connector Description Audio line in connector Used to receive audio signals from an external audio device such as a stereo system When you attach an external audio device a cable is conne...

Страница 21: ...ttach an external modem a serial printer or other devices that use a 9 pin serial port PS 2 keyboard connector optional Used to attach a keyboard that uses a PS 2 keyboard connector PS 2 mouse connector optional Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connector USB connector Used to attach a device that requires a USB connector such as a USB keyboard a US...

Страница 22: ...Figure 3 Component locations 1 Heat sink and fan assembly 8 System fan 2 Microprocessor 9 Internal speaker installed in some models 3 Power supply assembly 10 Cover presence switch Intrusion switch 4 Memory module 11 Hard disk drive 5 Optical drive 12 PCI card installed in some models 6 Front audio and USB assembly 13 System board 7 Front bezel 14 Heat sink fan duct 10 ThinkCentre User Guide ...

Страница 23: ...ng additional USB devices 4 Memory slot 2 DIMM3 17 Cover presence switch connector Intrusion switch connector 5 Memory slot 3 DIMM2 18 Serial COM2 connector 6 Memory slot 4 DIMM4 19 Internal speaker connector 7 Thermal sensor connector 20 Front audio connector 8 24 pin power connector 21 PCI card slot 9 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 22 PCI Express x1 card slots...

Страница 24: ...alling or replacing an internal drive it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed Refer to the appropriate section in Chapter 5 Installing or replacing hardware on page 27 for instructions on how to install or replace internal drives for your computer Figure 5 Drive bay locations on page ...

Страница 25: ...ter When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following is a sample of the machine type and model label Figure 6 Machine type and model label Chapter 1 Product overview 13 ...

Страница 26: ...14 ThinkCentre User Guide ...

Страница 27: ...ight be prompted to change discs Where can I find help about the Windows operating system The Windows Help and Support information system provides you detailed information about using the Windows operating system to help you get the most of your computer To access the Windows Help and Support information system click Start Help and Support Using the keyboard Depending on your model your computer c...

Страница 28: ...ect or start a program or menu item 3 Secondary mouse button Use this button to display a menu for the active program icon or object You can switch the function of the primary and secondary mouse buttons and change other default behavior through the mouse properties function in the Windows Control Panel Adjusting audio Sound is an important part of the computer experience Your computer has a digit...

Страница 29: ... save the new settings Setting the volume from Control Panel You can set the computer volume from Control Panel To set the computer volume from Control Panel do the following 1 From the Windows desktop click Start Control Panel Hardware and Sound 2 In the Sound topic click Adjust system volume 3 Move the sliders up or down to raise or lower the volume of your computer Using CDs and DVDs Your compu...

Страница 30: ...enter of the CD or DVD until it snaps into place 3 Press the Eject Load button again or gently push the tray forward to close the tray The CD or DVD player program starts automatically For additional information refer to the CD or DVD player program help system To remove a CD or DVD from the DVD drive do the following 1 With the computer on press the Eject Load button When the tray slides out auto...

Страница 31: ...in your operating system others can be purchased through vendors or accessed through the World Wide Web http www lenovo com healthycomputing Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of elect...

Страница 32: ... clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air Th...

Страница 33: ...fer to official Web sites or other literature for travelers to the country or region where you are located If your computer has a voltage selection switch you must set the switch to match the voltage available at your electrical outlet Setting the voltage selection switch incorrectly will cause the computer to malfunction and might cause permanent damage to the computer Do not connect the computer...

Страница 34: ...For power cord information and part numbers go to http www lenovo com powercordnotice 22 ThinkCentre User Guide ...

Страница 35: ...you turn on the computer an error message will be displayed To bypass the error message and log in to the operating system do the following 1 Properly install or close your computer cover See Completing the parts replacement on page 64 2 Press F1 to enter the Setup Utility program Then press F10 to save and exit the Setup Utility program The error message will not be displayed again Ability to ena...

Страница 36: ...oft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The following types of passwords are available Power On Password When a Power On Password is set you are prompted to type a valid password each time the ...

Страница 37: ...tility program main menu select Security Fingerprint Setup and press Enter The Fingerprint Setup window opens 3 Select Preboot Authentication or Erase Fingerprint Date as desired and press Enter 4 Select the desired settings and press Enter 5 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Using and understanding firewalls A firewall can b...

Страница 38: ...For more information about how to use your antivirus software refer to the help system of your antivirus software 26 ThinkCentre User Guide ...

Страница 39: ...out setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer...

Страница 40: ...g connectors on the rear of your computer on page 8 4 Remove any locking device that secures the computer cover such as an integrated cable lock See Attaching an integrated cable lock on page 24 5 Press the cover release button on the back of the computer and pivot the computer cover upward Figure 8 Opening the computer cover Removing and reinstalling the front bezel Attention Do not open your com...

Страница 41: ... bezel by releasing the three plastic tabs on the top of the front bezel and pivoting the front bezel outward to remove it from the computer Figure 9 Removing the front bezel Chapter 5 Installing or replacing hardware 29 ...

Страница 42: ...n provides instructions on how to access the system board components and drives To access the system board components and drives do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening the computer ...

Страница 43: ...r and disconnect all power cords from electrical outlets 2 Open the computer cover See Opening the computer cover on page 28 3 Remove the front bezel See Removing and reinstalling the front bezel on page 28 4 Remove the heat sink fan duct See Replacing the heat sink and fan assembly on page 45 5 Remove the hard disk drive See Replacing the hard disk drive on page 40 6 Pivot the optical drive bay u...

Страница 44: ...k with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 64 Installing or replacing a PCI card Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or replace a PCI card...

Страница 45: ...cing an old PCI card grasp the old card that is currently installed and gently pull it out of the slot Figure 14 Removing a PCI card Notes a The card fits tightly into the card slot If necessary alternate moving each side of the card a small amount until it is removed from the card slot b If the card is held in place by a retaining latch press the card retaining latch 1 as shown to disengage the l...

Страница 46: ...and understanding the Important safety information on page v This section provides instructions on how to install or replace the card reader Note The card reader is only available in some models For new installation see Installing the card reader on page 34 For replacement see Replacing the card reader on page 37 Installing the card reader To install the card reader do the following 1 Remove all m...

Страница 47: ...e new card reader into the card reader bracket Then install the two screws to secure the card reader to the bracket 6 Install the card reader bracket to the chassis Then push the bracket to the left to align the screw hole in the bracket with the corresponding hole in the chassis Figure 16 Installing the card reader Chapter 5 Installing or replacing hardware 35 ...

Страница 48: ...and reinstalling the front bezel on page 28 Note You might have to remove the card reader cover 2 from the front bezel To remove the card read cover pivot the two retaining clips 1 that secure the card reader cover outwards and then completely disengage the card reader cover from the front bezel Figure 18 Removing the card reader cover What to do next To work with another piece of hardware go to t...

Страница 49: ...bay See Locating internal drives on page 12 5 Pivot the optical drive bay upward and disconnect the card reader cable from the USB connector on the system board See Locating parts on the system board on page 11 6 Remove the screw that secures the card reader bracket Then remove the card reader bracket from the chassis Figure 19 Removing the screw that secures the card reader 7 Remove the two screw...

Страница 50: ... card reader bracket to the chassis Then push the bracket to the left to align the screw hole in the bracket with the corresponding hole in the chassis Figure 20 Installing the card reader 38 ThinkCentre User Guide ...

Страница 51: ...Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v Your computer has a special type of memory that maintains the date time and settings for built in features such as parallel port assignments configuration A battery keeps this information active when you turn off the computer The battery normally requires no charging or maint...

Страница 52: ...ter and all attached devices 8 Use the Setup Utility program to set the date time and any passwords See Chapter 7 Using the Setup Utility program on page 73 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 64 Replacing the hard disk drive Attention Do not open your compute...

Страница 53: ...emoving the hard disk drive 5 Disconnect the signal cable and the power cable from the hard disk drive to completely remove the hard disk drive from the chassis 6 Flex the retaining clips as shown to remove the hard disk drive from the bracket Figure 25 Removing the hard disk drive from the bracket Chapter 5 Installing or replacing hardware 41 ...

Страница 54: ...n the bottom of the hard disk drive 8 Connect the signal cable and the power cable to the new hard disk drive 9 Insert the two retaining clips 1 of the hard disk drive bracket into the corresponding holes in the side of the optical drive bay and then pivot the hard disk drive and bracket downwards until the hard disk drive bracket snaps into position Figure 26 Installing the hard disk drive 42 Thi...

Страница 55: ...tical drive To replace the optical drive do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Open the computer cover See Opening the computer cover on page 28 3 Remove the front bezel See Removing and reinstalling the front bezel on page 28 4 Remove the hard disk drive See Replacing the hard disk drive on page 40 5 Press the blue retaining clip to pivo...

Страница 56: ...e optical drive out of the rear of the drive bay assembly Figure 28 Removing the old optical drive 8 Install the optical drive retainer on the side of the new optical drive Figure 29 Installing the optical drive retainer 44 ThinkCentre User Guide ...

Страница 57: ...g and understanding the Important safety information on page v This section provides instructions on how to replace the heat sink and fan assembly CAUTION The heat sink and fan assembly might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the heat sink and fan assembly do the following 1 Remove all media from ...

Страница 58: ...4 and then fully remove screw 3 Note Carefully remove the four screws from the system board to avoid any possible damage to the system board The four screws cannot be removed from the heat sink and fan assembly Figure 31 Screws that secure the heat sink and fan assembly 5 Lift the heat sink and fan assembly with the fan duct off the system board Notes a You might have to gently twist the heat sink...

Страница 59: ...at sink and fan assembly cable to the microprocessor fan connector on the system board 8 Follow this sequence to install the four screws to secure the new heat sink and fan assembly as shown in Figure 31 Screws that secure the heat sink and fan assembly on page 46 a Partially tighten screw 1 then fully tighten screw 2 and then fully tighten screw 1 b Partially tighten screw 3 then fully tighten sc...

Страница 60: ...ate section To complete the replacement go to Completing the parts replacement on page 64 Replacing the power supply assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the power supply assembly Although there are no moving parts in your computer after the...

Страница 61: ...se parts contact a service technician To replace the power supply assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening the computer cover on page 28 3 Remove the front bezel See Removing...

Страница 62: ...5 Remove the two screws that secure the heat sink fan duct and then lift the heat sink fan duct out of the chassis Figure 34 Removing the heat sink fan duct 50 ThinkCentre User Guide ...

Страница 63: ...ies that secure the cables to the chassis Make sure that you note the cable routing before disconnecting the cables 7 At the rear of the computer remove the three screws that secure the power supply assembly Press the power supply clip 1 downward to release the power supply assembly and then slide the power supply assembly to the front of the computer Lift the power supply assembly out of the comp...

Страница 64: ...re aligned with the corresponding holes in the rear of the chassis Then install the three screws to secure the new power supply assembly in place Note Use only screws provided by Lenovo Figure 37 Installing the power supply assembly 10 Connect the new power supply assembly cables to all drives and the system board See Locating parts on the system board on page 11 52 ThinkCentre User Guide ...

Страница 65: ...ur computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the microprocessor CAUTION The heat sink and microprocessor might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the microprocessor do the following...

Страница 66: ...o not let the thermal grease on the bottom of the heat sink and fan assembly get in contact with anything 5 Lift the small handle 1 to release the microprocessor 2 secured on the system board Figure 39 Accessing the microprocessor 6 Lift the microprocessor straight up and out of the microprocessor socket Figure 40 Removing the microprocessor Notes a Your microprocessor and socket might look differ...

Страница 67: ...ove the protective cover that protects the gold contacts of the new microprocessor 9 Hold the new microprocessor by its sides and align the small triangle on one corner of the new microprocessor with the corresponding small triangle on one corner of the microprocessor socket 10 Lower the new microprocessor straight down into the microprocessor socket on the system board 11 Lower the small handle t...

Страница 68: ...uter Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening the computer cover on page 28 3 Remove the front bezel See Removing and reinstalling the front bezel on page 28 4 Pivot the optical drive bay upward and disconnect the front audio and USB assembly cables from the system board and note the c...

Страница 69: ...o the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 64 Replacing the system fan Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the system fan To replace the system fan do the following 1 Turn off...

Страница 70: ...mounts that came with the new system fan with the corresponding holes in the chassis and then push the rubber mounts through the holes Then carefully pull on the tips of the rubber mounts from the bottom until the new system fan is secured in place Figure 44 Installing the system fan 8 Connect the new system fan cable to the system fan connector on the system board See Locating parts on the system...

Страница 71: ... internal speaker do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Open the computer cover See Opening the computer cover on page 28 3 Remove the front bezel by releasing the three plastic tabs and pivoting the front bezel outward Figure 45 Removing the front bezel 4 Remove the hard disk drive See Replacing the hard disk drive on page 40 5 Locate th...

Страница 72: ...7 Remove the screw that secures the cover presence switch and remove the cover presence switch from the chassis Figure 46 Removing the cover presence switch 60 ThinkCentre User Guide ...

Страница 73: ...hassis Then slide the internal speaker to the right to remove it from the chassis Figure 47 Removing the internal speaker 9 Align the new internal speaker with the two metal clips on the chassis and then slide the speaker as shown until it snaps into position Chapter 5 Installing or replacing hardware 61 ...

Страница 74: ... internal speaker cable to the system board See Locating parts on the system board on page 11 11 Position the cover presence switch so that the screw hole in the cover presence switch is aligned with the corresponding hole in the chassis 62 ThinkCentre User Guide ...

Страница 75: ...e of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 64 Replacing the keyboard or mouse Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the keyboard or mouse To replace the keyboa...

Страница 76: ...er See Locating components on page 10 for the locations of various components in your computer 2 If you have removed the front bezel reinstall it To reinstall the front bezel align the three tabs on the front bezel with the corresponding holes in the chassis and pivot the front bezel inwards until it snaps into position 3 Make sure that the cables are routed correctly Keep cables clear of the hing...

Страница 77: ...ware or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes Restore the product preinstalled on your computer Reinstall the product Modify the product using the Additional Files Creating and using recovery media You can use recovery media to restore the hard disk drive...

Страница 78: ...r computer hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on page 70 Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs and personal settings You can designate where the ...

Страница 79: ...r last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device or a network drive Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot st...

Страница 80: ...ck Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 In the Rescue Media area select the type of the rescue medium you want to create You can create a rescue...

Страница 81: ...uctions on how to reinstall preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall the device driver for a factory installed device do the following 1 Turn on the computer 2 Go to the C SWTOOLS directory 3 Open the DRIV...

Страница 82: ...umentation that comes with the option When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer For more information about reinstalling device drivers that came with your computer see Reinstalling preinstalled applications and device drivers on page 69 Solving recovery pro...

Страница 83: ...It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Chapter 6 Recovery information 71 ...

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Страница 85: ... select Save Changes and Exit at the bottom of the screen The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Note You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive To enable the configuration change detection feature do the following 1 Start the Setup Utility pro...

Страница 86: ...configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password When an Administrator Password is set you are prompted to type a valid password each time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Passwor...

Страница 87: ... the computer and leave it on for approximately 10 seconds Then turn off the computer by holding the power switch for approximately five seconds 7 Repeat step 1 through step 2 8 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 9 Close the computer cover and connect the power cord See Completing the parts replacement on page 64 Enabling or disabling a device This se...

Страница 88: ...r Boot Sequence Read the information displayed on the right side of the screen 4 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 77 Enabling ErP compliance mode You can enable the energy related products directive ErP compliance mode through the Power menu in the Setup Utility program to reduce the consumption of electricity when your comp...

Страница 89: ...ress Enter 3 Select Power On and press Enter 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Exiting the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following If you want to save the new settings pres...

Страница 90: ...78 ThinkCentre User Guide ...

Страница 91: ...available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc image k...

Страница 92: ...ves and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Open the computer cover See Opening the computer cover on page 28 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 11 4 Remove any cables that impede access to the Clea...

Страница 93: ...ry of device for which you need the device driver 5 Click the appropriate device driver 6 Download and install the device driver Updating your operating system Microsoft makes updates available for the various Windows operating systems through the Microsoft Windows Update Web site The Web site automatically determines what Windows updates are available for your specific computer and lists those up...

Страница 94: ...ose update types that are of interest to you If the System Update program came with your computer you can open it by completing the following procedure 1 Click Start Lenovo ThinkVantage Tools 2 Double click Update and Drivers If the System Update program is not currently installed on your computer you can download it from the Lenovo Support Web site at http www lenovo com support Cleaning and main...

Страница 95: ...r on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the lens gently clean the area with a plain cotton tipped swab b If there is debris in the lens gently blow the debr...

Страница 96: ...m and any minor issues you might have experienced A log book can help you or a Lenovo technician determine if a problem is related to change in hardware change in software or some other action that might have taken place Create Product Recovery discs See Creating and using recovery media on page 65 for more information about using Product Recovery discs to restore the hard disk drive to the factor...

Страница 97: ...er make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected ...

Страница 98: ...nd Security System System Protection System Restore If this does not correct the problem continue with the next step 6 Run the diagnostic programs See Diagnostic programs on page 101 for more information If the diagnostic programs detect a hardware failure contact the Lenovo Customer Support Center See Chapter 11 Getting information help and service on page 105 for more information If you are unab...

Страница 99: ...ac electrical outlet If your external speakers have a volume control verify that the volume control is not set too low Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Mute settings are not checked and none of the volume settings is set too low Some models have a front audio panel you can use to adjust volume If you have a front au...

Страница 100: ...oblem you might have a failing speaker Have the speaker serviced If you need technical assistance see Chapter 11 Getting information help and service on page 105 No audio in DOS applications or games Symptom No audio in DOS applications or games Actions Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation Refer to the documentation that comes with t...

Страница 101: ...e to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Action Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive Refer to your Selecting or changing the startup device sequence on page 76 for informatio...

Страница 102: ...r computer and on your speakers Make sure that the disc surface is clean and not scratched Check all cable connections to and from the speakers Use the DVD menu for the video to select a different audio track If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 101 for instructions If you need technical assistance see Chapter 11 Getting informatio...

Страница 103: ...ice problems Select your symptom from the following list All or some keys on the keyboard do not work on page 91 The mouse or pointing device does not work on page 92 The pointer on the screen does not move smoothly with the mouse on page 92 The fingerprint reader does not work on page 92 The wireless keyboard does not work on page 92 All or some keys on the keyboard do not work Symptom All or som...

Страница 104: ...Clean the mouse See Optical mouse on page 83 for instructions The fingerprint reader does not work Symptom The fingerprint reader does not work Action The following could cause the fingerprint reader not to operate properly Not enrolling your fingerprint correctly Scratching the surface of the reader with a hard pointed object Scraping the surface of the reader with your nail or anything hard Usin...

Страница 105: ...management feature is enabled disabling it or changing the settings might solve the problem If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 101 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 105 The monitor works when you turn on the computer but goes blank when you start some app...

Страница 106: ... for further information on monitor settings If these actions do not correct the problem your monitor might need service See Chapter 11 Getting information help and service on page 105 for details The image is discolored Symptom The image is discolored Action The monitor might be affected by interference from nearby equipment Magnetic fields around other devices such as transformers appliances flu...

Страница 107: ...on 4 If an exclamation mark is displayed next to an adapter name under Network adapters you might not use the correct driver or the driver is not enabled To update the driver right click the highlighted adapter 5 Click Update Driver Software and then follow the instructions on the screen The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex make...

Страница 108: ... version Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file Make sure that your computer is within range of a wireless access point Make sure that the wireless radio is enabled by double clicking the Access Connections icon in the Windows notification area Note On the Windows 7 operating system click Show hidden icons in the...

Страница 109: ...e with the extension contact Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information Select your symptom from the following list An option that was just installed does not work on page 97 An option that previously worked does not work now on page 97 An option that was just installed does not work Symptom An optio...

Страница 110: ...ny of the following Insufficient free hard disk drive space on page 98 Excessive number of fragmented files on page 99 Insufficient memory on page 99 Make a selection from the above list to find out more about the corrective actions you can take Insufficient free hard disk drive space Symptom Insufficient free hard disk drive space The Windows operating system will slow down and might produce erro...

Страница 111: ... running and close any open windows 2 Click Start Computer 3 Right click your C drive entry and then click Properties 4 Click the Tools tab 5 Click Defragment Now then click Continue 6 Click Defragment Now again to start a disk defragmentation process Insufficient memory Symptom Insufficient memory In general the more memory that is installed the better the Windows operating system runs Action Ins...

Страница 112: ...oftware supplied with the serial device is correctly installed Refer to the documentation for the serial device option Make sure that the serial port adapter if you added one is properly installed and firmly seated If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 101 for instructions If you need technical assistance see Chapter 11 Getting info...

Страница 113: ... not correct the problem you might need technical assistance Contact your software manufacturer or see Chapter 11 Getting information help and service on page 105 for details USB problems Symptom The USB connectors cannot be accessed Actions Make sure the USB cable is securely connected to the USB connector and to the USB device If the USB device has its own power cord make sure it is attached to ...

Страница 114: ...enovo com diagnose for the latest information on diagnostics for your computer To run the Lenovo Solution Center program on the Windows 7 operating system click Start All Programs Lenovo ThinkVantage Tools System Health and Diagnostics Follow the instructions on the screen For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the pr...

Страница 115: ...ow to run the diagnostic program from a diagnostic disc that you created To run the diagnostic program from a diagnostic disc that you created do the following 1 Make sure the optical drive you want to use is set as the first boot device in the startup device sequence See Selecting or changing the startup device sequence on page 76 2 Make sure the computer is turned on and then insert the disc int...

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Страница 117: ...ess the Windows Help and Support information system click Start Help and Support Safety and Warranty The ThinkCentre Safety and Warranty Guide that is provided with your computer contains information on safety setup warranty and notices Read and understand all safety information before using this product Lenovo Web site http www lenovo com The Lenovo Web site provides up to date information and se...

Страница 118: ...programs see Diagnostic programs on page 101 You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at http www lenovo com support Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period Problem dete...

Страница 119: ... warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some count...

Страница 120: ...108 ThinkCentre User Guide ...

Страница 121: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Страница 122: ...crosoft and Windows are trademarks of the Microsoft group of companies AMD AMD Athlon AMD Phenom AMD Sempron and combinations thereof are trademarks of Advanced Micro Devices Inc Linux is a trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others 110 ThinkCentre User Guide ...

Страница 123: ...sidential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be...

Страница 124: ...n über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn ...

Страница 125: ...use compliance statement for Taiwan Additional regulatory information For additional regulatory information refer to the ThinkCentre Regulatory Notice shipped with your computer Depending on the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Su...

Страница 126: ...114 ThinkCentre User Guide ...

Страница 127: ...and electronic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to...

Страница 128: ...used computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by Lenov...

Страница 129: ...ective 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but us...

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Страница 131: ...er 106 D deleting a password 74 device drivers 64 devices handling static sensitive 27 diagnostics programs using 106 diagnostics troubleshooting 85 DisplayPort connector 9 documentation using 106 drivers device 64 drives bays 12 specifications 12 E environment operating 4 Ethernet 2 Ethernet connector 9 exiting Setup Utility 77 expansion 3 external options installing 27 F failure recovering from ...

Страница 132: ...ing 48 power on self test POST 79 Power On Password 74 programs updating system 79 purchasing additional services 107 R rear connectors 8 recovering from a POST BIOS update failure 80 software 65 recovery boot block 80 operations backup and 66 problems solving 70 recovery media creating and using 65 removing reinstalling front bezel 28 replacing battery 39 hard disk drive 40 heat sink and fan asse...

Страница 133: ...evice 76 the BIOS updating flashing 79 80 trademarks 110 troubleshooting basic 85 troubleshooting diagnostics 85 U updating flashing the BIOS 79 system programs 79 updating flashing the BIOS 80 USB connector 9 using a rescue medium creating and 68 diagnostic programs 106 documentation 106 other services 107 passwords 73 Setup Utility 73 V VGA monitor connector 9 video subsystem 1 viewing and chang...

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Страница 136: ...Part Number 0B07098 1P P N 0B07098 0B07098 ...

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