Leica BIOSYSTEMS Aperio GT 450, Руководство администратора

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Aperio GT 450 IT Manager and Lab Administrator Guide, Revision E © Leica Biosystems Imaging, Inc. 2022 40
This appendix provides causes and solutions for problems related to the SAM server and related components. It also
provides common troubleshooting procedures that may need to be performed by the Aperio GT 450 lab administrator. For
general troubleshooting information for the scanner operator, refer to the
Aperio GT 450 User’s Guide .
Scanner Administration Manager (SAM) Server Troubleshooting
Symptom Cause Solution
“Credentials are Invalid” error
message during login Instance of DataServer used by SAM is not
running Restart the DataServer service on the
SAM server.
See
“Restart the DataServer” on
page 41.
Incorrect credentials Check for caps lock, etc.
Verify credentials with the
Administrator
After update, new features are not
available in the SAM User Interface Application is cached in the browser Exit SAM and then clear the browser
cache
Scanner is on and connected to
SAM (retrieves its settings) but SAM
shows the scanner as offline and
no statistical data is being reported
(number of scans, etc.) Mirth on the SAM server is not running See “Verify Mirth is Running” on
page 41.
Ports are not open Ensure port 6663 is open in the
firewall and reachable by the
scanner.
Scanner log files are not appearing
in the scanner logs folder Mirth on the SAM server is not running See “Restart the DataServer” below..
Log output folder configured incorrectly Check the Configuration Map tab
under settings (AppLog_Dir).
Mirth error Check the Mirth Dashboard
for any errors related to the
“ScannerAppLogWriter” channel and
refer to the Mirth error log for more
details.
Ports are not open Ensure port 6663 is open in the
firewall and reachable by the
scanner.
A
Troubleshooting