laserglow.com/industrial
Section 7: Warranty Information
LIMITED PRODUCT WARRANTY
Laserglow Technologies ("Laserglow") warrants that this product is guaranteed to operate within the stated specifications,
free from defects in materials and workmanship, for a period of twelve (12) months from the date of delivery. BEFORE
RETURNING ANY ITEM FOR SERVICE, PLEASE CONTACT LASERGLOW TO RECEIVE A RETURN
AUTHORIZATION (RA) NUMBER. ITEMS RETURNED WITHOUT AN RA NUMBER MAY INCUR DELAYS OR
ADDITIONAL FEES.
LASERGLOW'S PLEDGE TO CORRECT PROBLEMS UNDER WARRANTY
At its option, Laserglow will either repair or replace the in-warranty defective unit without charging the customer for costs
of repair or replacement. When parts or products are replaced under warranty the replaced items will automatically
become property of Laserglow. Once an item has been repaired or replaced under warranty, the repaired or replacement
item assumes the remaining period of warranty based on the original date of delivery, plus the period of time during which
the laser was out of the customer's possession. Within North America only, and within the first 30 days of the warranty
period, Laserglow will cover the cost of shipping the defective item back to Laserglow and the cost of shipping the
repaired/replacement item to the customer. After 30 days, or for overseas shipments, the customer will cover the cost of
shipping the defective item back to Laserglow and Laserglow will cover the cost of shipping the repaired/replacement item
to the customer. Where Laserglow covers the cost of shipping, the carrier and method of shipping will be at Laserglow's
discretion. Items returned to Laserglow as warranty issues, which upon inspection are deemed not to have any defect, will
incur a diagnosis service charge of $119.
NOT COVERED UNDER THIS WARRANTY
This warranty will become void if any of the following conditions are met:
• The product has been modified or tampered with in any way.
• The product has been dropped or subjected to shock in excess of 100 G.
• The product has been exposed to water, any liquid, or condensing atmospheric humidity.
• The unit was powered from a source other than those which are specified in the instruction manual.
• The unit was operated in an area with ambient temperature outside of the operating temperature range, as stated in the
product specifications and instruction manual.
• The serial number or other identifying marks are removed.
• Ownership of the product has changed. (This warranty is not transferable).
• The warranty period has expired.
NEITHER THIS WARRANTY NOR ANY OTHER WARRANTY OR GUARANTY, EXPRESSED OR IMPLIED STATUTORY OR OTHERWISE,
INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL EXTEND
BEYOND THE WARRANTY PERIOD. NO RESPONSIBILITY IS ASSUMED FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING,
WITHOUT LIMITATION, DAMAGES RESULTING FROM PRODUCT MALFUNCTION, INACCURACY, OR MATHEMATICAL INACCURACY OF THE
PRODUCT SPECIFICATIONS. NOTHING IN THIS WARRANTY AFFECTS YOUR STATUTORY RIGHTS.
VirtuaLine™ SWITCH LED Line Projector
