
Lantronix
x6310 ION POTS Media Converter User Guide
33818 Rev. A
Page
38
of
39
Recording Model Information and System Information
After performing the troubleshooting procedures, and before calling or emailing Technical Support, please record
as much information as possible in order to help the Technical Support Specialist.
1. Select the ION system
MAIN
tab. (From the CLI, use the show commands needed to gather the information
requested below or as request by the Tech Support Specialist.
2. Record the
Model Information
for your system.
Serial Number: _______________________
Model: __________________________________________
Software Revision: ____________________
Hardware Revision: _________________________________
Bootloader Revision: __________________
FPGA Revision: _____________________________________
3. Record the
System Configuration
information for your system.
Configuration Mode: ____________________ Emulation Mode: ___________________________________
Country Code: __________________________ LED Status: ________________________________________
DIP Switch Settings: _________________________________________________________________________
4. Provide additional Model and System information to your Technical Support Specialist.
Your Lantronix service contract number: _________________________________________________________
A description of the failure: ___________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
A description of any action(s) already taken to resolve the problem (e.g., changing switch mode, rebooting, etc.):
__________________________________________________________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
The serial # and revision # of each involved Lantronix product in the network: ___________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
Describe your network environment (layout, cable type, etc.): _________________________________________
__________________________________________________________________________________________
__________________________________________________________________________________________
Network load and frame size at the time of trouble (if known): ________________________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.): _______________
__________________________________________________________________________________________
__________________________________________________________________________________________
Any previous Return Material Authorization (RMA) numbers: _________________________________________