
PAGE 26
Pellet Kettle
Troubleshooting
PROBLEM
CAUSE
SOLUTION
The grill won’t
ignite.
Power.
Verify there is power at the outlet. If connected to a GFCI outlet,
check and reset if necessary. If there is power but the grill fails to
ignite, contact Customer Service at 1-800-321-3473.
Pellets
aren’t being
delivered into
the Fire Pot.
Pellet Hopper is empty or pellets failed
to fall into auger tube.
Verify there are pellets in the Pellet Hopper and they are not stuck
on the side walls.
If they are stuck, gently bump the hopper walls to shake the pellets
loose and/or add more pellets.
If the grill has run out of pellets, allow up to 5 minutes for them
to travel to the fire pot. Verify the auger motor is operating as
described in SETUP PROCEDURE. If this fails, contact Customer
Service at 1-800-321-3473.
Fire will not
remain lit.
Excess ash in the Fire Pot.
Excess ash in the Fire Pot may be the problem. Unplug the grill
and wait until the grill cools down. Then open the grill lid and use
caution to remove the warming rack, cooking grate and Sear Plate
/ Grease Tray. Follow the instructions on page 18 for removing
the Sear Plate / Grease Tray. Remove all unburned pellets and ash
from inside and around the Fire Pot. A shop vacuum with a hose
is ideal for this task. After cleaning the ash, reinstall the warming
rack, cooking grate and Sear Plate / Grease Tray. Initiate the GRILL
LIGHTING INSTRUCTIONS. If the grill fire still goes out, please
contact Customer Service at 1-800-321-3473 for additional support.
Electric
element
(Igniter) does
not get hot.
1. Check that the 3-wire plug is fully
seated into a 3-wire grounded GFCI
outlet wired for 120 volts and pro-
tected at 7 or 10 amps.
2. Check the breakers or fuses for the
outlet being used are not open or
blown.
3. Check that the GFCI outlet has not
been tripped. Electric element only
heats up (becomes red) during the
first 5 minutes after power switch is
turned on.
4. Fuse-Blown.
1. Reset plug in a 3-wire grounded GFCI outlet wired for 120 volts
and protected at 7 or 10 amps.
2. Reset breakers or replace fuse.
3. Press the power button to turn the grill “OFF” for 5 minutes
then follow lighting instructions.
4. Replace max fuse size: 5mm x 20mm, 5 amps.
Grill is not
getting hot
enough.
1. Temperature set too low.
2. Grill lid being open too long or too
often.
3. No fire burning.
1. Adjust the temperature to a higher setting.
2. Open the grill lid only when necessary.
3. Inspect and verify the Pellet Hopper is full and the Fire Pot does
not contain too much ash. DO NOT touch any HOT parts. Allow
the grill to cool first.
Grill is getting
too hot.
Operating temperature set too high.
Auger continuously runs.
Adjust the temperature to a lower setting. If the temperature con-
tinues to go higher than the setting, contact Customer Service at
1-800-321-3473.
Excess smoke
from chamber
or chimney.
Grease fire.
Some smoke is normal, but if excess smoke is observed and the
temperature has increased, there could be a grease fire. Turn OFF
and unplug the power cord. A simple grease fire should extinguish
itself. If fire continues, use baking soda to smother the fire or con-
tact the FIRE DEPARTMENT.
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