Contacting Customer Support
User Manual
page 22
Before You Contact Technical Support
1. Read the manuals and review section
5. Troubleshooting
.
2. Try to isolate the problem. If possible, make the drive the only
external device on the CPU, and make sure that all of the cables
are correctly and securely attached.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still can’t get your LaCie drive to work
properly, contact us at
www.lacie.com
. Before contacting us, make
sure that you are in front of your computer and that you have the
following information on hand:
6. Contacting Customer Support
Information
Where to Find Information
LaCie hard drive serial number
Located on a sticker at the back of drive or on the original packaging
Macintosh/PC model
Mac users:
Click on the Apple icon in the menu bar and select
About This
Mac
.
Windows users:
Right click
My Computer
and select
Properties > General
.
Operating system version
Processor speed
Computer memory
The brands and models of other internal and external pe-
ripherals installed on your computer
Mac users:
Click on the Apple icon in the finder bar and select
About This
Mac
. Select
More Info...
The Apple System Profiler will launch and will list your
internal and external peripherals.
Windows users:
Right click
My Computer
and select
Properties > Hard-
ware.
