Your opening of your package, your use of the product, or your return of the enclosed Registration
Card acknowledges that you have read and agree to the terms of this Agreement. You further agree
that it is the complete and exclusive state of the agreement between us and supersedes any
proposal or prior agreement, oral or written, and any other communications between us relating to
the subject matter of this Agreement.
Read carefully all information related to warranty and precautions of use of your new LaCie product
in the user's manual. For products purchased in the United States, you may contact LaCie at 22985
NW Evergreen Parkway, Hillsboro, Oregon 97124. Email:
. Website:
www.lacie.com
.
Customer service: 503-844-4503.
Service DOA
On rare occasions, a newly purchased LaCie product may be delivered in non-working order. We are
working to avoid these issues, but unfortunately, these situations may arise from time to time.
Within the 15 calendar days of purchase, should you experience an issue with your new LaCie
product, we ask you to return the product to the place where it was originally bought. You will be
required to give a proof of purchase.
Advance Care Option
All products with a 3-year warranty can benefit from the LaCie Advance Care Option. This option
can be purchased separately online within 30 days of the purchase date of your LaCie product and
you will be asked to provide us with your proof of purchase. The Advance Care Option does not
extend the original warranty period.
Under this warranty, LaCie will swap out a product without it needing to be returned first for
minimal interruption of your workflow. LaCie will replace part of the product or all of it, depending
on our screening process. You might receive a reconditioned product in non-retail packaging. LaCie
will cover all freight costs.
The product's Serial Number must be submitted on the LaCie website first. To secure the Advance
Care Option, your credit card number must be submitted as well. Should the product not be
returned within 21 calendar days of the replacement product's shipment date, you will be charged
for the full value of a new comparable product.
LaCie can only provide this optional warranty in countries where there is a local LaCie office.
1
Customer Warning
Please be sure to back up your data before returning your drive to LaCie for repair. LaCie cannot
under any circumstances guarantee the integrity of data remaining on a returned drive. We make no
provisions for data recovery and cannot be held liable for any data loss on drives or media returned
to LaCie.
All products returned to LaCie must be securely packaged in their original box and shipped with
postage prepaid, except for Products registered under the Advance Care Option.
1
The Advance Care Option is offered as an option depending on the geographic zone, limited to the
following zones: Continental USA, Canada, UK, Ireland, Norway, Sweden, Finland, Denmark,
Germany, Austria, Switzerland, Netherlands, Belgium, France, Spain, Italy and Australia.
24 | LaCie User Manual
