Warranty Information
LaCie offers first-rate service and support through our generous three-tiered warranty policy. Our
1-, 2- and 3-year policies include comprehensive, complimentary web-based resources, expert in-
house technical support, and worldwide repair and/or replacement coverage. To benefit from this
warranty, please contact LaCie Support at
www.lacie.com/us/support/index.htm
where you can find
online support and contact information. You may also contact representatives at the original point
of purchase who will be able to help guide you. Warranties vary depending on the product:
1-year limited - consumer level
2-year limited - prosumer level
3-year limited - professional level
5-year limited - enterprise class level (more information:
www.lacie.com/us/more/?id=10100
)
Optional 3-year LaCie Advance Care Option (sold separately)
1
For a detailed list of product warranties, go to
www.lacie.com/products/warranty.htm
.
LaCie Limited Warranty Policy
LaCie (“LaCie”) warrants, to the original purchaser, that this equipment shall be free of defects in
materials and workmanship for a period of one (1), two (2), three (3), or five (5) years, depending on
the model, from LaCie's date of original shipment when the equipment is used normally and is
properly serviced when needed. If you discover a defect covered by the warranty set forth above,
your sole and exclusive remedy will be for LaCie, in its sole discretion to (i) repair or replace the
product at no charge to you; or, if a repaired unit or replacement product is not available, (ii) to
refund the current market value of your product. You acknowledge and agree that replacement
product, at the sole option of LaCie, may be a new product or a remanufactured product. In order to
receive the remedy set forth above, you must return the product during the warranty period and
include with each returned product (i) a copy of your original purchase invoice to verify your
warranty; (ii) a Return Material Authorization number; (iii) your name, address and telephone
number; (iv) a copy of the bill of sale bearing the appropriate LaCie serial numbers as proof of date
of original retail purchase; and (v) a description of the problem. The customer must pay all
transportation costs for a returned product. The product will need to be returned to LaCie within the
country of original retail purchase. This warranty applies only to hardware products; LaCie software,
media, and manuals are licensed and warranted pursuant to separate written agreement. This
warranty does not apply if the product has been misused or has been damaged by accident, abuse,
misuse, or misapplication; if it has been modified without permission of LaCie; or if any LaCie serial
number has been removed or defaced. If a customer has purchased a LaCie Advance Care Option
(ACO) to go with this equipment, the ACO shall be valid for three (3) years from activation.
22 | LaCie User Manual
