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LaCie Mobile Disk

User Manual

page 22

Troubleshooting

Problem

Question

Answer

The drive is not recog-

nized by the computer.

Are both ends of the USB cable

securely attached?

Check both ends of the USB cable to make sure they are fully

seated in their respective ports. Try disconnecting the cables, wait-

ing 10 seconds, and then reconnecting them. If the drive is still not

recognized, restart your computer and try again.

Is there a conflict with other device

drivers or extensions?

Contact LaCie Technical Support for help.

The drive is working

slowly.

Are there other USB devices con-

nected to the same port or hub?

Disconnect any other USB devices and see if the drive’s perfor-

mance increases.

The drive is not run-

ning noticeably faster

when connected via

Hi-Speed USB 2.0.

Is the drive connected to a USB 1.1

port on your computer, or to a USB

1.1 hub?

If your drive is connected to a USB 1.1 port or hub, this is normal.

A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB

2.0 performance levels when it is connected directly to a Hi-Speed

USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will

operate at the slower USB 1.1 transfer rates.

Is the drive connected to a Hi-

Speed USB 2.0 port on your

computer?

Check to see that the Hi-Speed USB 2.0 drivers for both your host

bus adapter and device have been installed correctly. If in doubt,

uninstall the drivers and re-install them.

Does your computer or operating

system support Hi-Speed USB 2.0?

See section

1.2, Minimum System Requirements

Содержание Mobile Disk

Страница 1: ... 2 Connecting the Optional Power Sharing Cable 10 2 3 Launching LaCie Setup Assistant 11 2 4 Disconnecting Your LaCie Hard Drive 12 3 Formatting and Partitioning 13 3 1 Formatting for Windows Users 14 3 2 Formatting for Mac Users 16 4 Interface and Data Transfer Information 17 4 1 USB 2 0 Connection 17 4 2 Data Transfers 18 5 Troubleshooting 19 5 1 Mac Users 19 5 2 Windows Users 21 6 Contacting Cu...

Страница 2: ...t may cause undesired operation NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pur suant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installa tion This equipment generates uses and can radiate radio frequency en ergy and if not installed and used in accorda...

Страница 3: ...ds on the LaCie Mobile Hard Drive as they may spill into its openings Doing so increases the risk of electrical shock short circuiting fire or personal injury Make sure that the computer and LaCie Mobile Hard Drive are elec trically grounded If the devices are not grounded there is an increased risk of electrical shock Power re quirements 100 240 V 1 5 A 60 50 Hz Supply voltage fluctua tions not e...

Страница 4: ...t is essential that only the supplied power cord be used Important Info Any loss corruption or destruction of data while using a LaCie drive is the sole responsibility of the user and under no circumstances will LaCie be held liable for the recovery or restoration of this data To help prevent the loss of your data LaCie highly recommends that you keep TWO copies of your data one copy on your exter...

Страница 5: ...d crafted to blend functionality with high technology These latest drives are performance based solutions that will power you through your specific applications Ideal for speed intensive applications the LaCie Hard Drive handles the curves of your demanding data needs Secure and stable the LaCie Hard Drive is an ideal way to add space to your computer you can divide the drive into specific spaces ...

Страница 6: ...e Disk USB 2 0 4 2 3 1 1 Box Content 1 LaCie Hard Drive 2 Hi Speed USB 2 0 cable 3 USB power sharing cable 4 Quick Install Guide Important Info Please save your pack aging In the event that the drive should need to be repaired or serviced it must be returned in its original packaging ...

Страница 7: ...tium or higher or equivalent proces sor 32MB RAM or greater USB interface port Internet connection for downloading updates Mac Users Mac OS 10 2 1 or later G3 or later or Intel Core Duo Intel Core 2 Duo 32MB RAM or greater USB interface port Internet connection for downloading updates 1 2 Minimum System Requirements ...

Страница 8: ... LaCie hard drive powered on and connected to your computer 2 Getting Connected All Users Step 1 2 1 Connecting the USB 2 0 Cable Page 9 Step 2 2 2 Connecting the Optional Power Sharing Cable Page 10 Step 3 2 3 Launching LaCie Setup Assistant Page 11 Step 4 3 Formatting and Partitioning Page 13 ...

Страница 9: ...2 to the USB 2 0 port on the back of the hard drive Fig 2 1 After a few seconds the hard drive will mount on 3 your computer and appear on the desktop Mac us ers or in My Computer Windows users Proceed to section 4 2 3 Launching LaCie Setup As sistant Fig 2 1 Important Info If your drive does not power on within a few seconds of connecting the USB interface cable proceed to section 2 2 Con necting...

Страница 10: ...nal power to the drive from your com puter Attach the small end of the USB Power Sharing 1 Cable to the back of your LaCie drive Attach the USB end of the USB Power Sharing Ca 2 ble to an available USB port on your computer Fig 2 2 Important Info If the USB power shar ing cable does not work with your specific com puter configuration LaCie offers an optional power supply sold separately Please con...

Страница 11: ...hard drive or other medium when setup is complete IMPORTANT INFO If you do not launch LaCie Setup Assistant or if you quit LaCie Set up Assistant after formatting has begun your drive will not be ready to use and will require manual formatting The user manual and utili ties will not be available on your drive and will have to be downloaded from the LaCie website www lacie com Technical Information...

Страница 12: ...ie hard drive Windows Users From the 1 System Tray located in the lower right hand side of your screen click the Eject icon a small green arrow over a hardware im age A message will appear listing the devices the 2 Eject icon controls it should say Safely re move Click on the LaCie hard drive in this prompt This message will appear Safe to Remove 3 Hardware or similar It is now safe to discon nect...

Страница 13: ... ed HFS See the table right for more information Once you ve connected your drive and it is recog nized by your operating system i e Windows or Mac OS X you are ready to format and partition the drive In order to store information on a hard drive it must have a file system and be divided into sections that will contain the data you wish to store This process is called formatting Important Info Ref...

Страница 14: ...elow the Storage group If the Initialize and Convert Disk Wizard window 4 appears click Cancel Windows will list the hard drives that are installed 5 on the system Locate the drive that is represented by the icon Right click the icon and select Initialize In the box to the right that says 6 Unallocated right click and select New Partition On the first page of the New Partition Wizard 7 click Next ...

Страница 15: ...ning for a more detailed comparison of the various file system formats Fig 3 1 2 C Fig 3 1 2 D Select the 12 Quick Format option Click Next 13 Click Finish to begin the formatting process 14 Windows Disk Management will format and parti tion the disk according to your settings and your drive will appear in My Computer ready to use ...

Страница 16: ...e System or MS DOS if you did step 5 Once you have finalized the volume options click 8 Partition Click Partition again when the alert mes sage appears to continue Mac Disk Utility will format and partition the disk 9 according to your settings and your drive will be ready to use Fig 3 2 2 Important Info Please refer to section 3 Formatting and Partitioning for a more detailed comparison of the va...

Страница 17: ...dth and data transfer rates to support high speed devices such as hard drives CD DVD drives and digital cameras USB 2 0 Cables Your LaCie drive is shipped with a Hi Speed USB 2 0 cable to ensure maximum data transfer performance when connected to a Hi Speed USB 2 0 port The cable will also work when connected to a USB 1 1 port but drive performance will be limited to USB 1 1 transfer rates USB 2 0...

Страница 18: ... cables provided with your LaCie drive are USB 2 0 certified Check that the power supply and ground connection 2 are seated properly Disconnect your computer s USB 2 0 cable Wait 30 3 seconds Reconnect CAUTION Do not connect USB cables so that they form a ring of devices There is no need for terminators on USB or devices so the unused USB connectors should be left empty Technical note Controller A...

Страница 19: ...be recieving enough power from the USB bus on your computer Try connecting the USB power sharing cable as described in section 2 2 Connecting the Optional Power Sharing Cable If your LaCie hard drive is not working cor rectly please refer to the following checklist to de termine the source of the problem If you have gone through all of the points on the checklist and your drive still does not work...

Страница 20: ... conserve power by spinning down when you set your computer to sleep mode and when the computer is revived from sleep it does not give the drive enough time to spin up from its sleep mode The drive is working slowly Are there other USB devices con nected to the same port or hub Disconnect any other USB devices and see if the drive s perfor mance increases The drive is not run ning noticeably faste...

Страница 21: ... does not appear follow the rest of the Troubleshooting tips to isolate the problem Does your computer s configuration meet the minimum system require ments for use with this drive See section 1 2 Minimum System Requirements for more infor mation Is the drive receiving sufficient power If the LED on the front of the drive is not on the drive may not be recieving enough power from the USB bus on yo...

Страница 22: ...ee if the drive s perfor mance increases The drive is not run ning noticeably faster when connected via Hi Speed USB 2 0 Is the drive connected to a USB 1 1 port on your computer or to a USB 1 1 hub If your drive is connected to a USB 1 1 port or hub this is normal A Hi Speed USB 2 0 device can only operate at Hi Speed USB 2 0 performance levels when it is connected directly to a Hi Speed USB 2 0 ...

Страница 23: ...luding CD DVD burners Information to Include in Email Correspondence Information Where to Find Information 1 LaCie hard drive serial number On a sticker on the bottom of the drive or on the original packaging 2 LaCie hard drive file format Mac users Select the hard drive icon on the desktop and press Command I Windows users Right click the hard drive icon and select Properties 3 Macintosh PC model...

Страница 24: ...com fr contact LaCie Germany Contact us at http www lacie com de contact LaCie Italy Contact us at http www lacie com it contact LaCie Japan Contact us at http www lacie com jp contact LaCie Netherlands Contact us at http www lacie com nl contact LaCie Norway Contact us at http www lacie com no contact LaCie Spain Contact us at http www lacie com es contact LaCie Sweden Contact us at http www laci...

Страница 25: ...rs accept no liability for any loss of data during the use of this device or for any of the problems caused as a result LaCie will not under any circumstances be liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense or inconvenience caused by service interrup tions Any l...

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