Troubleshooting
page 24
LaCie Big Disk
The Problem
Questions to Ask
Possible Solutions
The drive is not recognized.
Are the FireWire drivers installed correctly
Windows 2000 Users:
Go to Start >
and enabled?
Settings > Control Panel > System >
Hardware tab > Device Manager button
> IEEE 1394 Controller > click on the
plus sign next to the controller icon, and
you should see your device listed.
Windows XP Users:
Go to Start >
Control Panel > Performance and
Maintenance > System > Hardware tab
> Device Manager button > IEEE 1394
Controller > click on the plus sign next to
the controller icon, and you should see
your device listed.
Mac Users:
Open Apple System Profiler
and click on the Devices and Volumes
tab. If your device is not listed, recheck
the cables and try the other
troubleshooting solutions listed here.
If you cannot see the device, recheck the
cables and try the other troubleshooting
solutions listed here.
Is there a conflict with other device
Contact LaCie Technical Support.
drivers or extensions?
Does your computer's configuration meet Check
Minimum System
the minimum system requirements for use Requirements.
with this drive?
The drive is working slowly.
Are other FireWire devices connected to Disconnect any other FireWire devices
the same port in a daisy chain?
and see if performance improves.
