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TROUBLESHOOTING TOPICS
Note:
Interactive troubleshooting, a highly effective way to resolve problems with your product, is available
from
www.lacie.com/support/
. Select your product, then click the “Troubleshooting” tab.
All Users
Problem: My file transfers are too slow.
Q: Are there other USB devices connected to the same port or hub?
A: Disconnect any other USB devices and see if the performance improves.
Q: Is the storage device connected to a USB 2.0 port on your computer or hub?
A: If your drive is connected to a legacy USB port or hub, this is normal. A Hi-Speed USB 2.0 device can only
operate at USB 2.0 performance levels when it is connected directly to a USB 2.0 port or hub. Otherwise, the
USB 2.0 device will operate at the slower legacy USB transfer rates. Consider buying a USB 2.0 PCI Express Card
(for desktop computers) or an ExpressCard 34 (for laptops) to allow your computer to achieve full USB 2.0
transfer speeds. Visit
www.lacie.com/accessories/
for information.
Q: Is the device connected to a Hi-Speed USB 2.0 port on your computer?
A: Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed
correctly. If in doubt, uninstall the drivers and reinstall them.
Q: Is the USB 2.0 key connected to a SuperSpeed USB 3.0 port?
A: While your LaCie USB 2.0 key can be plugged into a USB 3.0 interface, transfer rates will continue to run at
USB 2.0 speeds. The key cannot achieve SuperSpeed USB 3.0 transfer rates since it is a USB 2.0 device.
Problem: File transfer error messages.
Q: Did you get an "Error -50" message while copying to a FAT 32 volume?
A: Certain characters cannot be included in the names of folders and files that are copied to a FAT 32 volume.
These characters include but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters are not being used.
The easiest solution is to check for incompatible characters in file names, change them, then resume file
transferring.
Q: Did you receive an error message telling you that the device has been disconnected directly after the disk exited sleep
mode?
A: Please ignore this message.
41
LaCie User Manual
Содержание iamaKey
Страница 12: ...Go to the next section to create the LA PRIVATE volume 7 LaCie User Manual 12 ...
Страница 28: ...Go to the LA PUBLIC partition and open the folder called LaPrivate 6 LaCie User Manual 28 ...
Страница 29: ...Look for the file called LaPrivate lc 7 Right click on LaPrivate lc and select Delete 8 29 LaCie User Manual ...