LaCie Portable DVD±RW •
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Troubleshooting
User Manual
page 24
Problem
Question
Solution
The drive is not running
noticeably faster when
connected via Hi-Speed
USB 2.0.
Are there other USB devices con-
nected to the same port or hub?
Disconnect any other USB devices and see if the drive’s perfor-
mance improves.
Is the drive connected to a USB hub?
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make
sure your USB hub supports Hi-Speed USB 2.0.
Is the drive connected to a Hi-Speed
USB 2.0 port on your computer?
Make sure that the Hi-Speed USB 2.0 drivers for both your host
bus adapter and device have been installed correctly. If in doubt,
uninstall the drivers and re-install them.
Does your computer or operating
system support Hi-Speed USB 2.0?
See
1.1. Minimum System Requirements
and
4.5. Data Transfers
for more information.
The drive is working
slowly.
Is the drive connected directly to the
host computer?
Make sure that your drive is connected directly to the computer (see
2.3. Connecting the USB Power Sharing Cable (Optional)
for more
information). For best performance, connect devices directly to the
computer. For more information, see
4.5. Data Transfers
.
DVD-Video playback does
not work.
Have you installed the appropriate
MPEG-2 software decoder?
Ensure that the MPEG-2 software has been installed correctly. See
the help section of the software program for more information.
Has the LaCie drive been set as the
default DVD drive in your DVD play-
back software?
Consult the Help section of your DVD playback software for infor-
mation on how to configure your LaCie drive as your default DVD
player.
Are you running other software pro-
grams simultaneously?
Check to see if other programs are running. If so, close them. De-
pending on your computer’s configuration, playback may be pos-
sible only if the DVD player software is the only program running.
The drive’s media tray
automatically ejects a disc
when you try to record on
it, or the drive is not writ-
ing to CD/DVD correctly.
Is the disc full?
To verify the contents of the disc:
✦
Use your recording software OR
✦
Select the disc on the desktop and select Get Info from the
File menu. If the disc appears empty but the problem persists,
try using another piece of media.
Does the drive support the format of
the disc you have inserted?
Check section
1.5. Supported DVD and CD Formats
for information
about the different formats supported by your drive.
Is the disc damaged?
Carefully inspect the disc. Look to see if there are highly visible
scratches to the recording surface (the bright, shiny, reflective side)
of the disc. If in doubt, try another disc.
Has the recording software been
installed correctly?
Double-check the installation of your recording software and re-
install the software, if necessary. Review the recording software’s
troubleshooting and help sections for more information about the
recording software.
