LaCie Dual DVD RW Drive, Руководство пользователя

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LaCie Portable DVD±RW •
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Troubleshooting
User Manual
page 23
5.2. Windows Users
Problem Question Solution
The drive is not recognized
by the computer. Does your computer’s configuration
meet the minimum system require-
ments for use with this drive? See section 1.1. Minimum System Requirements .
Is the drive receiving enough power
through your computer’s USB bus? If your drive doesn’t mount on your computer, it is possible that it
is not receiving enough power through your computer’s USB bus.
For information on connecting the optional USB power sharing
cable, see
2.2. Connecting the USB 2.0 Cable .
Did you follow the correct installation
steps? Review the installation steps in 2. Connecting Your LaCie Portable
DVD±RW Drive .
Is there an icon for the drive in My
Computer? Go into My Computer and look for an icon and drive letter as-
signed to the LaCie drive. If the drive does not appear, follow the
rest of the Troubleshooting tips to isolate the problem.
Are both ends of the USB cable
securely attached?
✦
Disconnect the USB cable, wait 10 seconds and then recon-
nect.
✦
Ensure that USB connectors are properly aligned. USB cables
can only be inserted one way. Make sure that they are cor-
rectly oriented.
✦
Check that the USB connectors are straight and fully seated
in the USB ports.
✦
Only use certified USB cables, such as the cables provided
with your LaCie drive.
If you have followed all of these steps and the drive is still not
recognized, shut down your computer, wait 3 to 5 minutes, restart
your computer and try again.
Is there a conflict with other device
drivers or extensions? Contact LaCie Customer Support for assistance. See 6.1. LaCie
Technical Support Contacts .
Have the USB drivers been installed
correctly and enabled? Windows 2000 Users:
Go to Start > Settings > Control Panel > System > Hardware tab
> Device Manager button > USB Controller. Click on the + sign
next to the controller icon, and you should see your device listed.
Windows XP and Windows Vista Users:
Go to Start > Control Panel > Performance and Maintenance >
System > Hardware tab > Device Manager button > USB Control-
ler. Click on the + sign next to the controller icon, and you should
see your device listed.
If you still can’t see your device, recheck the cables and try the
other troubleshooting tips listed here.