6. Troubleshooting
page 33
LaCie DL DVD±RW Drive
User’s Manual
The Problem
DVD-Video playback
does not work.
Questions to Ask
Have you installed the
appropriate MPEG-2 software
decoder?
Do you have a Pentium II 350
MHz (or equivalent) processor or
greater?
Has the LaCie drive been set as
the default DVD drive in your
DVD playback software?
Are you running other software
programs simultaneously?
If using Windows, do you have
a Pentium II 350 MHz (or
equivalent) processor or greater?
Are you running other software
programs simultaneously?
Possible Solutions
Ensure that the MPEG-2 software has been installed
correctly. See the help section of the software program for
more information.
Check your processor (
Start
>
Settings
>
Control Panel
>
System
>
General
tab.) If your processor does not meet the
minimum requirements (see section
2.1. Minimum System
Requirements
), you may need to purchase an MPEG-2
decoder card. Consult your computer supply specialist for
details.
Consult the help section of your DVD playback software for
information on how to configure your drive as your
computer’s default DVD player.
Check to see if other programs are running. If so, close
them. Depending on your computer’s configuration,
playback may be possible only if the DVD player software is
the only program running.
Check your processor (
Start
>
Settings
>
Control Panel
>
System
>
General
tab.) If your processor does not meet the
minimum requirements (see section
2.1. Minimum System
Requirements
), you may need to purchase an MPEG-2
decoder card. Consult your computer supply specialist for
details.
Check to see if other programs are running. If so, close
them. Playback may become smoother when only the DVD
player software is running.
