7. Troubleshooting
page 34
LaCie d2 Hard Drive Serial ATA
User’s Manual
The Problem
The drive is not
recognized by the
computer.
Questions To Ask
Are both ends of the Serial ATA
cable firmly attached?
Have the Serial ATA drivers been
installed correctly and enabled?
Did you hot-plug the drive?
Is there a conflict with other
device drivers?
Possible Solutions
•Disconnect the Serial ATA cable, wait 30 seconds and then
reconnect.
•Ensure that the Serial ATA connectors are properly aligned.
Serial ATA cables can only be inserted one way. Make sure
that they are correctly oriented.
•Check that the Serial ATA connectors are straight and fully
seated in the Serial ATA ports.
•Only use certified Serial ATA cables, such as the cables
provided with your LaCie drive.
If you have followed all of these steps and the drive is still
not recognized, shut down your computer, wait 3 to 5
minutes, restart your computer and try again.
Windows 2000 Users
: Go to
Start
>
Settings
>
Control
Panel
>
System
>
Hardware
tab >
Device Manager
button
>
SCSI and RAID controllers
. Click on the
+
sign next to the
controller icon, and you should see your device listed.
Windows XP Users
: Go to
Start
>
Control Panel
>
Performance and Maintenance
>
System
>
Hardware
tab >
Device Manager
button >
SCSI and RAID controllers
. Click
on the
+
sign next to the controller icon, and you should see
your device listed.
Try restarting the computer with the drive on. Some older
systems and non-LaCie PCI cards may not support hot-plug
functionality.
If you still can’t see your device, recheck the cables and try
the other troubleshooting tips listed here.
Contact LaCie Technical Support for help.
