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GUARANTEE:
The warranty is granted for a period of 24 months (it may be longer for some products) from
the date of product purchase. The warranty is valid only with the original warranty card and
proof of purchase in the form of a receipt/bill/invoice. LABESTO's warranty covers factory
defects In materials or workmanship, detected during the warranty period. Defects disclosed
during this period will be removed free of charge at the expense of the guarantor within 14
days from the date of notification. In special cases related to the necessity to order
replacement parts, the repair period may be extended to a maximum of 30 days from the
date of delivery of the product to an authorised LABESTO service centre. The exceptions are
power supplies, batteries, remote controls, holders mounted in devices for which the
manufacturer provides a warranty for a period of 6 months. LABESTO's warranty covers all
costs related to the restoration of the defective product to a condition corresponding to its
original properties, by repairing or replacing damaged parts. By a decision of LABESTO,
instead of repair, the product may be replaced with a new one. The product picked up from
the consumer by dedicated transport must be properly secured for the transport. The
warranty covers only products used in Home conditions. It does not apply in the event of
improper use, negligence or non-observance of the operating instructions. The warranty
expires in the case of unauthorised interference, unauthorised repairs, damages made in
transport through the fault of any carrier. It does not cover activities provided for in the user
manual, i.e. installation, cleaning and maintenance, replacement of wear parts subject to
normal wear and tear in accordance with the intended use of the product, i.e. filters, light
bulbs, batteries. The warranty does not cover:
- Professional or commercial use - damage caused by random events such as fire, flood,
lightning, power surge, etc.
- destruction of glass or porcelain parts
- damage or dysfunctions caused by incorrect supply voltage or frequency.
- Using the wrong type of water. - Limescale (the descaling process must be carried out as
Consumer Rights:
Consumer Rights LABESTO's warranty does not affect consumer rights. These rights
cannot be cancelled or restricted. This warranty does not exclude, limit or suspend the rights
of the buyer arising from the provisions of the statutory warranty for defects in the goods
sold.
Filing a complaint:
In the event of irregularities in the operation of the device, please contact the LABESTO
service department for your country. Contact infor for the LABESTO service centre can be
found at
SERVICE.LABESTO.EU
In the case of an unjustified complaint, the service centre may charge you with the cost of
evaluation and logistics.
