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TROUBLESHOOTING
Question
Answer
The appliance does not go on.
Make sure that all assembly indications (on the lid of the bowl, on the bowl,
on the blender jar and on the motor unit) are aligned.
The appliance suddenly stops
running.
The lid of the bowl may have become undone during a heavy processing job.
Close the lid properly. The appliance immediately starts working again. The
processing job is too heavy. Set the control knob to OFF to switch off the
appliance and remove the mains plug from the wall socket. Then let the
appliance cool down to room temperature. lug in the appliance and switch it
on again. Process smaller batches.
The motor of the device runs but
cone of the citrus press does not
turn.
Please check if you have inserted the tool holder. citrus press properly. Please
check if you have attached the sieve of the citrus press properly.(Indication on
the sieve points to indication on the handle of the bowl)
Can I clean all removable parts in
the dishwasher?
Yes, except the motor unit and the protection cap for the blade unit.
What does ‘pulse’ mean?
When you press the Pulse button, the appliance will run at its highest speed a
s long you keep pressing the button. Using the Pulse button is recommended
if you want to have more control over the processing job, for instance when
you are chopping.
Can I pour boiling hot ingredients
into the blender jar?
No, let the liquids or ingredients cool down to 80°C to avoid damaging the
accessories.
Why does the motor produce an
unpleasant smell during processing?
It is very common for a new appliance to give off an unpleasant smell or emit
some smoke the first few times it is used .This phenomenon will stop after
you have used the appliance a number of times. The appliance may also give
off an unpleasant smell or emit some smoke if it has been used too long. In
that case you have to switch the appliance off and let it cool down for 60
minutes.
What should I do when the blade unit
or motor gets blocked during
processing?
Switch the appliance off and use a spatula to dislodge the ingredients that block
the blade unit. We also recommend processing a smaller quantity.
What should I do if the blender leaks?
Switch the appliance off and pour out the ingredients. Then remove the blade
unit interface. Check if the sealing ring has been assembled properly on the
blade unit.
Why does the ice function not
work?
If you want to use the ice button, first turn the control knob to position ON.
Then push the ice button.
