10
Section H.
WARRANTY - SERVICE
Warranty
1. Limited Three Year warranty on Spa Shell.
2. Limited One Year warranty on the Whirlpool
Pump.
3. Limited One Year warranty on the Clean Jet.
4. Limited One Year warranty on the Glass Bowl.
5. Limited One Year Parts-Only warranty which
covers the Hydraulic System, Discharge Pump,
Massage System and All Electrical Components.
6. Gulfstream will pay shipping charges on all
replacement parts during the first 90 Days of the
stated Warranty Period. After 90 days the
consumer is responsible for all labour and
shipping costs incurred.
7. During the first 90 days, any part or component
of the Product is found by the Company to be
defective, the Company will repair, without
charge for labour or parts.
Exclusions
1. Damage to pump parts and/or motor parts due
to obstruction in plumbing lines etc.
2. Staining, fading or discoloration of plastic
surfaces due to exposure and/or the use of
harmful cleaning agents or chemicals.
3. Staining, fading or discoloration caused by
improper or poor water additives not related to
the maintenance of proper water are not
covered by this warranty.
4. Staining, fading or discoloration of the seat,
armrests or footrests.
5. Freight damage, misuse, neglect, accident,
natural disaster and abuse.
6. Unauthorized repairs.
Service
1. The Dealer shall forward all warranty-related
matters to our Customer Service Department.
2. Serial Numbers and Original Invoice must
accompany all warranty claims.
3. Customers are responsible for shipping defective
parts back to Gulfstream. These parts must be
packaged correctly in order to protect against
any further damage.
4. All parts are to be shipped by UPS Ground
Service - average 2-5 days.
5. All defective parts must be shipped back to
Gulfstream withing 30 days of receiving the new
replacement parts or warranty will be void.
6. Any warranty claim that cannot be determined
over the phone, the customer must send photos
and original invoice directly to Gulfstream before
any repairs can be performed.
7. Any service performed on the product without
Gulfstreams authorisation will also void the
Warranty.
8. Each service call from the customer will be
assigned a Claim Number. The Claim Number
will stay open until the problem is resolved.
Gulfstream warrants to the original purchaser that the new pedicure spa will be free from defect during the Standard Warranty Period (listed below).
The shipping date and the uniquely-coded Serial Number on the back of each spa chair will justify the start of the warranty period for the product.
The warranty is null and void if the pedicure spa is taken from its initial place of installation, or it is not installed in accordance with federal, state or local codes
and ordinances. Also, this warranty does not apply if the pedicure spa has been subject to misapplication, improper installation or maintenance, negligence,
improper cleaning or other circumstances beyond Gulfstream’s control.
No dealer or other person has any authority to bind Gulfstream Plastics Ltd. to changes or additions to
this warranty or its products. Accordingly, Gulfstream Plastics Ltd. is not responsible for such warranties
or representations.
