Chapter 6 - LRU Return To Vendor Procedure
TM00358 Rev. A
October 2007
L-3 WESCAM
112
All Rights Reserved
6.6
LRU RETURN TO VENDOR PROCEDURE
All system components are designed as LRUs where repairs are limited to the removal and replacement of
components only. L-3 Wescam requires that any LRU needing repair be returned to the factory or an approved
service depot facility. However, before shipping any LRU for repair, make sure you have completed the following:
•
Discussed the LRU failure with an L-3 Wescam Customer Service technician
•
Confirmed the failure can only be resolved by return for repair
Caution:
Store and pack the turret by following the procedures defined in Chapter 4 of this manual.
When shipping items, it is the customer's responsibility to correctly pack and obtain insurance.
L-3 Wescam is not liable for any damage that occurs during shipment.
Caution:
Use anti-static, Electrostatic Discharge (ESD), pink bubble wrap only. For all self pack LRUs,
use safe ESD bubble wrap to protect electrical components during shipment.
Note: Include the completed RMA form and copies of all shipping paperwork inside the LRU shipping package.
LRUs returned with missing or improper RMA paperwork will not be accepted by the L-3 Wescam Shipping
department.
Returning Failed LRUs to Vendor
1. Collect the following LRU asset and failure details:
•
LRU description, part number and serial number
•
Relevant fault information and symptoms of failure, e.g. BIT error codes, list of functionality loss and
technician’s repair recommendation
•
Anticipated LRU shipment date
•
Customer’s contact information, i.e. email address and fax number
2. Make sure you have discussed the repair with an L-3 Wescam Customer Service technician first, and
confirm a return repair is the only solution.
3. Contact an L-3 Wescam Customer Service representative:
•
To speak to a representative directly, call between 8:00am to 5:00pm (E.S.T.) – Monday to Friday.
•
Otherwise, call to have a representative paged or leave a voice message when prompted.
4. Request that a Return Material Authorization (RMA) number be assigned for the failed LRU and specify your
delivery preference for the RMA form:
•
•
fax
5. Prepare the LRU for shipment:
•
If the LRU has a specially designed shipment case, use this container to pack the LRU for shipment.
•
If additional shipping containers are required, call 905.633.4000 and contact the L-3 Wescam Customer
Support Group and order a new shipping container.
•
Otherwise, pack the LRU to best commercial standards and make sure the LRU is protected from
potential electrostatic discharge, impacts, drops and shocks.
6. Collect all shipping paperwork and make 3 copies. Shipping paperwork might include:
•
RMA form (original required inside shipping container)
•
Waybill
•
Commercial Invoice
•
Customs Papers
