User Guide for the Kyocera Topaz Phone
29
9 G
ETTING
H
ELP
Customer support
Your service provider’s customer support
department may be accessible directly from your
phone when you dial a number such as *611
(check with your service provider). They can
answer questions about your phone, phone bill,
call coverage area, and specific features available
to you, such as call forwarding or voicemail.
For questions about the phone features, refer to
the materials provided with your phone, or visit
www.kyocera-wireless.com
.
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center
in any of the following ways:
• Web site:
www.kyocera-wireless.com
• Email: [email protected]
• Phone: 1-800-349-4478 (U.S. and Canada)
or 1-858-882-1401. Customer support
phone numbers are also available in the
following countries.
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider.
• The actual error message or problem
you are experiencing.
• The steps you took to reproduce the problem.
• The phone’s electronic serial number (ESN).
– To locate the ESN select
Menu
→
Phone Info
and
scroll down to ESN:
for the 11-digit number.
Qualified service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Phone accessories
To shop for KX17 phone accessories,
visit
www.kyocera-wireless.com/store
.
You may also call us at 1-800-349-4188
(U.S.A. only) or 1-858-882-1410.
Become a product evaluator
To participate in the testing and evaluation of
Kyocera Wireless Corp. products, including cellular
or PCS phones, visit
beta.kyocera-wireless.com
.
Argentina:
0-800-666-0052
Australia:
1-800-507-000
Brazil:
0-800-55-2362
Chile:
800-43-1212
Colombia:
01-800-700-1546
India:
Toll free:1-600-121214
Toll: 0124-284-5000
Mexico:
001-866-650-5103
New Zealand:
0-800-990-100
Panama:
001-800-201-1984
Peru:
0-800-51-934
Puerto Rico:
1-866-664-6443
Venezuela:
0-800-100-2640
