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Kylin Sauna User Manual
www.kylinaustralia.com.au
Delivery
Please accept your sauna may be shipped by separate parcels or pallets because
of the specified allocation from carrier.
If the Buyer, or a representative of the Buyer, is not present to accept delivery at
the time and place indicated by the carrier, the sauna will be left in a safe place,
or the Buyer may be liable for costs of storage and re-delivery of the sauna and
such costs will be payable prior to the re-delivery of the sauna.
ATTENTION: The Supplier must be notified of any damage to your sauna within
two (2) business days of signing the proof of delivery. Failure to notify the
supplier within the established time frame will result in the owner taking full
responsibility for cost of All Replacement Parts including shipping and handling
fees.
Cancellation
If an order is cancelled by the Buyer prior to dispatch of the Products, all monies
paid by the Buyer for that order will be refunded, a cancellation fee may be
payable by the buyer.
If a cancellation is made after the sauna has been shipped, then the buyer will be
responsible for both way shipping charges.
Return & Refund
If the Sauna purchased are and you're not completely satisfied, please contact us
at 03 9988 3693 or email us at
. Our experts will assist
you and provide with the best solution for you.
Any return or refund request should be within 30 days of the shipping date to get
an approval authorization. For change of mind return, the returned sauna must
be unused, undamaged, in a good condition with packing materials, along with
the shipping pallet. The only exception for return and refund is for units
