10.13 Kwun Three packs of limited warranty /
Replacement or Return
Kwunphi reserves the right to reject your return request under the following circumstances:
requests for return more than 7 calendar days after receipt of goods;
× The returned goods are incomplete, the outer packing, accessories, gifts, instructions are incomplete, or the appearance is damaged due to artificial reasons;
× Failing to provide legal purchase vouchers or documents, or forging or altering the documents;
× Non-product quality problems caused by the collision, falling, and artificial personal modification, into foreign matter (water, oil, sand, etc.), incorrect installation,
not according to the instructions of the use and operation caused by the quality of goods;
× Tear and alter labels, machine serial numbers, waterproof marks, security marks, etc.;
× Products damaged by unavoidable factors such as fire, flood, lightning strike, traffic accident and other irresistible forces;
× After contacting monster to confirm return service, the corresponding item is not mailed within 7 calendar days;
If one of the following conditions is met, a replacement can be requested:
√ Within 15 calendar days after receiving the goods, you find that the products are damaged in the course of transportation and can provide the proof of damage
provided by the transportation company;
√ Within 15 calendar days of receipt of the goods, you find that the product is substantially inconsistent with the description of the original product in one or more
important aspects;
√ Within 15 calendar days of your receipt of the goods, you find a performance fault that is not human-caused.
The Kwunphi has the right to refuse your request for replacement under the following circumstances:
× Requests for replacement more than 15 calendar days after receipt of goods;
× Failing to provide legal purchase vouchers or documents, or forging or altering the documents;
× Incomplete replacement of goods, or artificial appearance caused by damage;
× Detected by the technical support department of strange insects, there is no quality problem itself;
× Non-own quality problems caused by the collision, falling, and artificial personal modification, into foreign matter (water, oil, sand, etc.), incorrect installation, not
according to the instructions of the use and operation caused by the quality of goods;
× Tear and alter labels, machine serial numbers, waterproof marks, security marks, etc.;
× Products damaged by unavoidable factors such as fire, flood, lightning strike, traffic accident and other irresistible forces;
× After contacting monster to confirm the replacement service, the corresponding item is not mailed within 7 calendar days;
× Goods damaged due to transportation propose replacement of goods but fail to provide the certificate of goods damaged issued by the transportation company;
10.13 Kwun Three packs of limited warranty /
Pay for repairs and related
Different countries purchase Kwun, in view of the product or the use of different conditions, during the warranty period of return and replacement and warranty
services will be different.
For details, please see http://www. Kwunphi.com/cn/service/policy.
※ You need to send the problem back to Kwun. After receiving the problem machine, the Kwunphi will conduct fault detection to Kwun to determine the
responsibility for the problem. If the quality defect belongs to Kwun, the Kwunphi shall bear the testing fee, material fee, labor fee and express fee.
※ If Kwun does not meet the conditions of free maintenance after testing, you can choose to pay for repair or send it back to the original machine.
※ If the problem of the machine is not within the warranty scope (such as man-made damage to the machine), the Kwunphi will charge the corresponding testing
fee, replacement fee, testing fee, labor fee and express fee.
※ Kwun Maintenance may cause data loss, so you must back up data in advance.
※ If the battery is seriously damaged, such as damaged cell, bulge, leakage and so on, it will be scrapped and will not be returned.
※ In view of the differences between Kwun’s versions, Kwun does not support global co-guarantee, and can only provide warranty service in the designated
regional repair center of the Kwunphi. If you need to designate a repair center in the non-purchase area, the Kwunphi will be handled according to the local stock
situation and only provide a paid service.
※ If the address you provide is wrong or the recipient refuses to accept, the customer shall bear the loss caused thereby.
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10. Kwun Limited warranty policy
