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©2018 Spectrum Brands, Inc.

Troubleshooting: Battery

The lock must be replaced. Contact Technical Support.

Keypad error.

See “Keypad error test” on page 11.

The Wireless Card LEDs are staying on.

Remove the battery pack, press and hold the program button for five 
seconds. Replace the battery pack. If the Wireless Card LEDs continue 
to stay on, contact Technical Support.

The smart home system’s user interface falsely 

reports a low battery.

If you receive an alert from your smart home system indicating that 
the battery is low, confirm this is true at the lock. Turn on switch #1 so 
that the status LED flashes every six seconds. If the LEDs turn amber 
or green, followed by a red flash, the battery is low. If the red flash is 
not seen, the battery is not low. This is an error on the smart home 
system side that will often be fixed when the lock is manually locked or 
unlocked.

The smart home system controller’s 

communication with the lock is draining the 

battery.

Remove the lock from your system. Put a new set of batteries in the 
lock. Operate the lock in stand-alone mode for a week. If the batteries 
drain within the week, the problem resides in the lock. If the batteries do 
not drain, the problem may be the smart home controller. Call Technical 
Support.

The smart home system controller’s ping 

frequency is too high.

Decrease the ping frequency from the controller to the lock to the lowest 
possible setting.

To ensure proper operations post power cycle, allow 30 seconds 
between battery removal and replacement. If the lock still displays low 
battery behavior and/or fails to join/rejoin a ZigBee network, remove 
the battery pack, press and hold the program button for 5 seconds then 
press and hold button A for 5 seconds. Replace the battery pack.

49707 Rev 02

14 / 15

Technical Support
1-866-863-6584 
www.kwikset.com

5

A

B

C

The batteries drain within one day.

The batteries drain within one week.

The batteries drain within a few weeks.

D

The lock still shows low battery behavior locally and/or on SmartHome console 

after fresh batteries were installed:

Содержание Smartcode 910

Страница 1: ...ing Guide Mastercode 2 Troubleshooting Door Jamming and Door Handing 6 Troubleshooting Keypad 11 Troubleshooting Smart Home Systems 12 Troubleshooting Battery 14 Battery FAQ 15 49707 Rev 02 1 15 Technical Support 1 866 863 6584 www kwikset com 1 3 2 4 5 6 ...

Страница 2: ...tercode has not already been programmed Attempt the procedure again making sure to enter the same new Mastercode in step 2 and 4 6 Make sure switch 3 is on and press the Program button once If you hear three beeps and see the keypad flash green three times the Mastercode is enabled Note The lock will time out after five seconds Using a Mastercode is an optional added security measure It is not ena...

Страница 3: ...med Example If programming the third code press the button three times 5 Enter new user code 6 Press Lock button once The procedure for adding user codes is different when the Mastercode is enabled For instuctions on how to add user codes when the Mastercode is disabled see the Installation and User Guide that came with your lock Procedure continued on next page 49707 Rev 02 3 15 Technical Support...

Страница 4: ...l flash red three times with three beeps Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt Make sure to enter a valid Mastercode in step 2 7 While the door is open and locked test the user code to make sure it unlocks the door 49707 Rev 02 4 15 Technical Support 1 866 863 6584 www kwikset com ...

Страница 5: ...ssful the keypad will flash red three times with three beeps Make sure the Mastercode has been enabled before trying to disable it Attempt the procedure again making sure to enter the same Mastercode in steps 3 and 5 7 Make sure switch 3 is on and press the Program button once If you don t immediately hear three beeps and see the keypad flash green three times the Mastercode is disabled Note The l...

Страница 6: ... the lock The deadbolt latch and strike are misaligned causing the latch to bind Adjust the tab of the lower strike for your knob or lever to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked The lower latch and lower strike for your knob or lever are misaligned putting too much load on the deadbolt latch As a test rotate the turnpiece on the de...

Страница 7: ...nder torque blade Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly The clutch is disengaged Remove the interior assembly from the door Verify that the lock can be operated smoothly with the key while the interior is removed Attempt to rotate the turnpiece on the interior assembly If it does not rotate smoothly the clutch has become disengaged Simply ro...

Страница 8: ...k assembly from the door including the latch Reinstall the latch making sure the word UP faces upward Reinstall the lock If the turnpiece does not align with the torque blade rotate the turnpiece 180 clockwise you will need to use force when rotating the turnpiece and you will hear it click 180 Perform the door handing process once the lock is fully installed 49707 Rev 02 8 15 Technical Support 1 ...

Страница 9: ...eypad flashing red three times with three beeps Use a fresh set of batteries and perform the door handing process again The latch and strike are misaligned causing the latch to bind If you have not already done so perform the door handing process while the door is open If it is successful only when the door is open the latch and strike are not aligned as they should be Ensure door preparation is i...

Страница 10: ...is open If it is successful only when the door is open the latch and strike are not aligned as they should be Ensure door preparation is in accordance with the door drilling instructions available online The keypad is unresponsive Make sure switch 3 is on Use a fresh set of batteries and perform the door handing process If the latch does not extend or retract and the lock does not beep press each ...

Страница 11: ...or This is indicated by the keypad flashing red three times with three beeps Program at least one user code and test the Lock button again The door handing process was not executed Perform the door handing process following the instructions inside the installation guide The battery is too low to lock the door This is indicated by the keypad flashing red three times with three beeps Remove the batt...

Страница 12: ... bring the interior assembly next to the controller Follow your smart home system s instructions to begin pairing at the controller The lock may need to remain stationary for 60 seconds during pairing Z Wave Controller 12 305 mm Note Some locks have an anti tamper alarm that will sound if the interior is disconnect from the exterior If this alarm is heard perform the following a Remove the battery...

Страница 13: ...er shows low battery trouble for the lock subjected to the firmware update then install new batteries in pack d Replace the battery pack into the lock e If lock still fails to OTA update firmware proceed to Step 2 2 Delete default and pair lock again a Delete the lock from TS touchscreen controller b Perform a factory reset i Remove the battery pack from the lock ii Press the Program button for 5 ...

Страница 14: ...the lock is draining the battery Remove the lock from your system Put a new set of batteries in the lock Operate the lock in stand alone mode for a week If the batteries drain within the week the problem resides in the lock If the batteries do not drain the problem may be the smart home controller Call Technical Support The smart home system controller s ping frequency is too high Decrease the pin...

Страница 15: ... battery shelf life With alkaline batteries the lock should be operable after years of idle I replaced my batteries less than a year ago and need to replace them again Check your door alignment If the deadbolt makes several unsuccessful attempts to lock or unlock the door it may mean that the door is warped and the latch does not line up correctly with the strike Operating the lock excessively red...

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